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WorksheetsA+ 1101 Study Quiz 2
Total questions: 57
Worksheet time: 29mins
Which of the following BEST describes the solution for running Windows software on a computer running macOS?
Operating system spoofing
Remote software provisioning
Indirect software implementation
Cross-platform virtualization
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using if the POTS lines are not working as well?
Fiber
Cable
DSL
Satellite
Which of the following should be used to ensure each new server is being properly utilized when an online retailer wants to add capacity to support increased sales?
Virtualization
Clustering
Load balancer
Round-robin DNS
What should be performed FIRST after the ticket has been filed for a failing thumbprint scanner?
Inquire about possible changes.
File a damage report.
Requisition a new scanner.
Attempt to clean the scanner.
A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?
CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD
CPU 2.3GHz - 1 core 16GB DDR4 RAM 4TB SSD
CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5
CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser. Which of the following is the MOST efficient next step the technician should complete?
Apply a maintenance kit to the printer.
Check the printer paper path to locate any obstructions.
Turn the printer on and off to see if the error clears.
Replace the fuser.
Which of the following is a valid use for PaaS?
Off-site backups
An application development environment
A virtual server installation and configuration model
A web application for asset management
A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?
The print drum is worn and loose, causing the printing to be light in places.
The ribbon is low on ink or missing and must be replaced to get proper output.
The heating element has failed, and a new one needs to be installed for proper transfer.
The wrong type of filament is loaded, preventing it from sticking correctly.
The fuser assembly is not calibrated properly, causing it to impact the paper too hard.
Which of the following would be the MOST secure way to implement the fingerprint readers?
Grant all registered employees access to each machine.
Restrict device access to only the user to whom the laptop is assigned.
Limit device access to departments and guest users.
Give each team member a USB drive that bypasses the reader to allow guest users to log in.
Which of the following are the MOST likely causes of these errors? (Choose two.)
RAID failure
Bootable device not found
Controller failure
Missing drives in the OS
Data loss
Which of the following BEST meets the requirements for a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure?
RAID 0
RAID 1
RAID 5
RAID 10
Which of the following should a technician perform FIRST when a laptop's external webcam software is running, but it shows no image or video?
Research new webcam firmware.
Restart the computer and run system diagnostics.
Reseat the webcam.
Reinstall the webcam software and drivers.
Which of the following indicates where the technician should begin troubleshooting when a graphics workstation experiences unexpected reboots while rendering complex 3-D models?
The UPS at 115V is insufficient for the configuration and should be increased to 220V
The power supply, as 200W is insufficient when the GPU is heavily tasked
The graphics card, as it is the component that triggers the unexpected reboots
The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots
Which of the following technologies can allow multiple networks to traverse a switch?
VLAN
VRRP
VPN
DHCP
Which of the following would be the BEST action to take next when an end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots, and the next day, the desktop OS does not load and is stuck at a black screen with the message "Date/Time Not Set - Press F1 to Run Setup"?
Change the motherboard.
Reseat the motherboard power connections.
Replace the CMOS battery.
Restore the BIOS to factory default settings.
Which of the following should the technician do FIRST when a PC occasionally fails to boot and a repetitive, ticking noise is coming from the PC?
Try to extract data.
Reseat the RAM modules.
Inspect the fan.
Check the CD tray.
Upon finding that the pins on the CPU do not line up with the socket, what is the NEXT best course of action for the technician?
Try to set as many pins as possible.
Install an adaptor to create a universal socket.
Verify the socket type and manufacturer.
Find a compatible motherboard for the CPU.
Which of the following would BEST establish the connection in minimal time when a remote user reports connectivity issues with the local internet provider?
Radio frequency ISP
Neighbor's Wi-Fi
Mobile hotspot
Fiber optic
Which of the following can BEST achieve the requirement of giving third-party developers access to the corporate network through desktop environments that the company can control?
Sandbox
VDI
Private cloud
SaaS
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.)
Magnetized screwdriver
RJ45 connector
Crimper
Scissors
Network tap
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
Increase the swap partition
Upgrade the CPU in the workstation
Upgrade the power supply in the workstation
Upgrade the RAM in the workstation
Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?
SNMP
SSH
FTP
Telnet
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?
SSD
CPU
HDD
RAM
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?
A. Isolation
B. Authentication
C. Hardening
D. Authorization
A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
A. PAN
B. MAN
C. WLAN
D. LAN
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
A. Updating the keyword filtering
B. Editing the sender policy framework
C. Contacting the gateway vendor
D. Verifying DMARC is enabled
Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?
A. Replace the printer paper with a new ream.
B. Clear the print spooler on each computer.
C. Reinstall the printer driver on each computer.
D. Perform the drum-cleaning procedure.
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?
Line conditioner
AC voltage regulator
Uninterruptible power supply
Cloud storage backup
A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
M.2
SAS
HDD
SCSI
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?
Thumbprint/retinal scan
Password/password
Password/thumbprint
Password/PIN
Which of the following BEST describes the main function of a web server?
Storing files and controlling user access
Setting up personal mailboxes and calendars
Providing IP addresses and printing services
Hosting home pages and business portals
Which of the following actions would MOST likely resolve the issue of keystrokes not registering in a word processor on an older laptop with no external damage to the keyboard?
Disable the sticky keys feature.
Clean the keyboard.
Reset the BIOS settings to default.
Charge the laptop.
An administrator needs a corporate-owned smartphone to have the ability to wipe the phone's data remotely in the event of loss or theft and to approve applications installed on the phone. Which tool would BEST meet this need?
Tethering to a corporate-owned laptop
WPA2-Enterprise wireless
Corporate enterprise email
Mobile device management
What is the MOST likely cause and solution for the issue of printed receipts having black smudges over the entire image?
The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
The printhead is too hot. Adjust the temperature down and retry printing.
The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
To increase a company-issued laptop's performance while working with a large database stored on drive C:, which two tasks should a system administrator complete? (Choose two.)
Install a hybrid drive.
Configure RAID 1.
Upgrade to 16 GB NIC.
Migrate to a SSD.
Increase the RAM.
Which of the following provides the BEST solution for a developer who wants to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code?
Cross-platform functionality
Software compatibility
Test case development
Sandbox environment
What is the MOST likely cause of the cursor issue if a technician notices that the screen does not appear to be damaged when a user reports that the cursor on it keeps drifting?
The screen is physically damaged.
The screen rotation is incorrect.
The touch-panel battery is depleted.
The screen needs to be recalibrated.
After dropping a smartphone, if the icons on the screen all look normal, but nothing happens when the user touches the email icon, what is MOST likely the cause?
Digitizer issues
Overheating
Broken screen
Malware
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST?
Confirm that both the current and new memory are from the same brand.
Run a diagnostic test on the current memory.
Verify the memory requirements of the motherboard.
Connect an electrostatic discharge strap.
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?
SaaS
IaaS
ISP
SDN
A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?
0
1
5
10
A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?
NFC
Bluetooth
Wi-Fi
Lightning adapter
What should a technician do NEXT if an old desktop system randomly shows a Windows BSOD or powers off unexpectedly, and all system temperatures are within normal limits?
Visually inspect the motherboard capacitors.
Verify all case fans are operational.
Check that the BIOS version supports the installed CPU.
Compare the software requirements with the installed RAM.
Which sequence should a help desk technician walk a customer through to direct an Android phone's audio to a new NFC-enabled speaker for a conference call?
Enable NFC on the speaker and ensure the speaker is less than 33ft (10m) from the Android phone. Use the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.
When a user wants to install a second monitor on a laptop and the VGA/DVI or HDMI cables have already been connected, what should the technician do to configure the laptop to show both screens?
Power cycle the laptop.
Plug in the monitor to the USB port.
Adjust the monitor display settings.
Power cycle the monitor.
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working fine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?
Use another brand of VGA to DisplayPort adapter.
Research the issue further and formulate a new hypothesis to test.
Ask the user additional clarifying questions regarding the issue.
Document the action taken and the outcome.
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
Dual-channel
Triple-channel
Single-channel
Quad-channel
Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
Measured service
Containerization
Synchronization
Resource pooling
Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?
802.11a
802.11ac
802.11b
802.11g
Un técnico de hardware está configurando una laptop, y el administrador de red requiere que la configuración de red sea estática. El técnico puede hacer ping a los servidores por dirección IP pero no puede hacer ping al UNC path. ¿Cuál de las siguientes es la causa de este problema?
Sistema de Nombres de Dominio
Puerta de enlace
Subred
Dirección IP
Un técnico ha configurado una nueva sala de conferencias con un televisor y una barra de sonido. El técnico quiere probar el sistema con una llamada de conferencia. Durante la prueba, el televisor produce sonido, pero la barra de sonido no. ¿Cuál de las siguientes es la causa MÁS probable del problema?
El volumen del televisor necesita ser aumentado.
La llamada de conferencia necesita ser desactivada para audio.
Se está utilizando un cable HDMI incorrecto.
El puerto HDMI-ARC del televisor no está siendo utilizado.
Un técnico está configurando un proyector para un sistema de videoconferencia. Cuando el usuario intenta conectar una laptop al sistema, el sistema muestra el siguiente mensaje de error: no se encontró fuente. El usuario intenta múltiples cables y entradas en el proyector. ¿Qué debería intentar el usuario a continuación?
Revisar la bombilla del proyector y reemplazarla si es necesario.
Revisar la configuración de pantalla en la computadora y ajustarla para extender/duplicar.
Reemplazar el proyector con otro que se sepa que funciona y probar de nuevo.
Reemplazar la tarjeta de video en la máquina que está conectada al proyector, ya que podría estar dañada.
¿Cuál de los siguientes es un método que se puede utilizar para conectar de manera segura la laptop de un usuario remoto a un servidor corporativo?
WAN
VPN
SSL
DHCP
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
Adjusting the lens
Changing the filter
Replacing the video cable
Reseating the lamp
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
Performance monitor
Tablet/PC settings
System configuration
Display settings
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?
Upgrade the Ethernet cable to the latest specification
Replace the phone
Install a PoE injector
Change ports on the switch
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?
DHCP
LOAP
UTM
DNS
