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WorksheetsMarshall Recreation Quiz
Total questions: 1
Worksheet time: 43mins
What is the purpose of the manual mentioned in the image?
To provide a history of Marshall Recreation
To enhance Campus Recreation's ability to provide exceptional service
To list the achievements of CENTERS LLC
To outline the recreational activities available at Marshall University
Who are all employees of Marshall Recreation employed by?
Marshall University
Campus Recreation
CENTERS LLC
The Marshall community
What is the focus of CENTERS LLC?
To be the first company in the United States to provide part-time employment
To provide the best customer service in the United States
To inspire and empower organizations to maximize the value of investments that advance communities
To solely manage recreational facilities
How large is the Marshall Recreation Center?
103,000 sq. ft.
17,000 sq. ft.
123,000 sq. ft.
10,000 sq. ft.
What is the mission of Marshall Recreation?
To provide a clean and safe environment for the Marshall community
To promote health and wellbeing by providing a clean and safe environment, innovative programs, and opportunities for student development
To ensure all staff are fully knowledgeable about the manual's content
To be the first company in the United States organized for the purpose of inspiring and empowering organizations
What vision does Marshall Recreation have for its impact on the Marshall community?
To provide exceptional service to employees and members
To have a lifelong impact by serving as a destination for healthy lifestyles
To be the first company in the United States to employ full-time staff and students
To focus on student life, educational outcomes, market responsiveness, mission sensitivity, and cost effectiveness
Which of the following is NOT one of the Marshall Recreation Values?
Integrity
Empowerment
Competitiveness
Teamwork
What is the focus of the value of Inclusion at Marshall Recreation?
Equal salary for all staff
Equal opportunity and celebrating differences within the community
Exclusive membership benefits
Focusing on individual achievements
What does the value of Empowerment at Marshall Recreation emphasize?
Strict adherence to rules
Development of staff and inspiring creativity
Maintaining a hierarchical structure
Prioritizing efficiency over staff development
According to the Marshall Recreation Values, what does Teamwork involve?
Competing with other departments
Fostering relationships and working together to achieve a common purpose
Working independently
Avoiding collaboration to ensure individual recognition
Before starting a shift at Marshall Recreation, what must all new hires complete?
Attend a team-building retreat
Complete all hiring paperwork
Pass a physical fitness test
Submit a personal essay
What is required for all employees working with youth or one-on-one sessions with patrons at Marshall Recreation?
A valid driver's license
Background checks
A college degree
First-aid training
What is the purpose of the New Hire Orientation Power Point at Marshall Recreation?
To introduce new hires to the basics of Campus Recreation
To provide a detailed history of Marshall University
To train new hires in advanced CPR techniques
To schedule work hours for the semester
How soon after the start date must Safety Skills online trainings be completed by new hires at Marshall Recreation?
Within 15 days of the start date
Within 30 days of the start date
Within 60 days of the start date
Within 90 days of the start date
What certification must all staff members at Marshall Recreation obtain?
American Red Cross Water Safety Instructor
American Red Cross CPR for the Professional Rescuer
National Academy of Sports Medicine Personal Trainer
Occupational Safety and Health Administration (OSHA) 10-Hour
What is the maximum number of hours part-time employees at Marshall Recreation should work annually?
500 hours
750 hours
1000 hours
1250 hours
What is the weekly hour limit for part-time employees at Marshall Recreation who work year-round?
10 hours per week
15 hours per week
20 hours per week
25 hours per week
How should employees record their time worked according to the Computerized Check-In/Check-Out Procedure?
By signing a paper timesheet at the end of each shift
Via ADP at the employee clock-in station in the Administrative Office Suite
By sending an email to their supervisor at the end of each shift
Employees do not need to record their time; it is done automatically
What should an employee do if they fail to clock in or out for a shift?
Wait until the next shift to correct the mistake
Notify a coworker to clock in or out for them
Email their immediate supervisor to correct the hours
It is not necessary to take any action
Which of the following staff members are NOT required to clock-in?
Personal Trainers
Building Manager
Group Fitness Instructors
Attendant Staff
What is the expectation if an employee needs to find a replacement for their shift?
The supervisor will find a replacement for them
They should use the SubItUp app or website to find a replacement
They can leave the shift uncovered if no one is available
They should only inform their supervisor and not take further action
What type of shoes are required for Building Managers according to the Dress Code?
Sandals with a non-marking sole
Athletic, closed toe, full back shoes with a non-marking sole
Any comfortable shoes as long as they are clean
Neutral-colored boots
Which item is NOT part of the attire for Attendant Staff?
Issued Rec Staff shirt
Name tag
Athletic shoes of any color
Neutral-colored pants or shorts
What is a required item for a Lifeguard according to the Marshall Recreation Part-time Staff Manual?
Stopwatch
Rescue tube
Sunglasses
Baseball cap
Which of the following is NOT part of the Aquatics Supervisor's attire?
Issued Rec Staff polo
Red or black swim trunks/shorts
Rescue tube
Running shoes
What type of shoes should an Intramural Official wear?
White sneakers with a marking sole
Dark colored, athletic, closed toe, full back shoes with a non-marking sole
Sandals with straps
High heels
Which item is common to the attire of both a Fitness Instructor and a Personal Trainer at Marshall Recreation?
Issued shirt
Name tag
Solid colored athletic shorts or pants
Hip pack
What should a Camp Supervisor wear according to the manual?
Athletic, closed toe, full back shoes with a marking sole
Athletic, closed toe, full back shoes with a non-marking sole
Flip-flops
Dress shoes
How long must a staff member work to be guaranteed a paid break?
4 hours or less
6 hours or under
More than 6 hours
Breaks are not guaranteed regardless of hours worked
What is the maximum duration for a break before a staff member is required to clock out?
10 minutes
20 minutes
30 minutes
There is no maximum duration specified
Where must food be consumed by an employee during their break?
In the staff only areas
In the administrative suite
In the lobby area at the tables, the dugout, or in staff only areas
Anywhere in the facility
What action is prohibited regarding the use of Marshall University property?
Using property for personal reasons
Using property for official university business
Using property for educational purposes
Using property for recreational activities
What is the consequence of inappropriate use of Marshall Recreation property?
Verbal warning
Written warning
Disciplinary action up to and including termination
Suspension without pay
Which of the following non-work-related activities is NOT mentioned as being intolerable during work hours in the part-time staff manual?
Reading
Exercising
Using social media
Watching television
What should all Campus Recreation employees do regarding staff trainings and meetings?
They should only attend if they are paid overtime.
They are optional and employees can choose to attend.
They are required to attend scheduled staff trainings and meetings.
They should attend only if they are part of the management team.
If a staff member loses or abuses a two-way radio, what is the consequence?
They will receive a warning.
They may be responsible for replacement of the radio.
They will be given a new radio without any consequences.
They will have to attend a training session on proper radio use.
What is the radio call number for the Building Manager according to the part-time staff manual?
Rec 1
Rec 2
Rec 3
Rec 10
Which radio call number is assigned to the Aquatics area?
Rec 4
Rec 5
Rec 6
Rec 8
Where are the radios located in the administrative office of Marshall Recreation Center?
In the fitness instructors' studio
In the administrative office
At the Campus Recreation Center
With the Building Manager
What should be done when a radio begins to beep signaling low battery?
Return it to the administrative office
Report to the Building Manager
Return it to the charger
Leave it to charge for 1 hour
How long must radios charge to regain a full charge according to the Marshall Recreation Center's staff manual?
1 hour
3 hours
6 hours
12 hours
Who must accompany all tours at the Marshall Recreation Center?
Any staff member
A Marshall Recreation Center staff member
The Coordinator of Marketing and Outreach
The Building Manager or a Member & Guest Services staff member
Who can grant approval for taking photographs or videotaping program events or facility spaces at the Marshall Recreation Center?
The Building Manager
Any professional staff member
The Coordinator of Marketing and Outreach
The Member & Guest Services staff member
What is the protocol for addressing professional staff and graduate assistants over the radio?
Use their first name only
Use their last name only
Address them by their title
Address them by name over the radio
Which of the following is NOT listed as a benefit for MU Campus Recreation staff?
Free rental locker during employment
20% Off Group Swim Lessons
Student/Professional Development opportunities
Health insurance coverage
What type of discount do MU Campus Recreation staff receive for personal use of facility rentals?
10% Off
15% Off
20% Off
25% Off
Which certification is mentioned as a benefit for MU Campus Recreation staff?
First Aid Certification
CPR for the Professional Rescuer certifications
Lifeguard Certification
Personal Trainer Certification
How many guest passes per year do MU Campus Recreation staff members receive with their membership?
5 Guest Passes
8 Guest Passes
10 Guest Passes
12 Guest Passes
What is excluded from the 20% discount at the Pro Shop for MU Campus Recreation staff?
Swimwear
Equipment Rentals
Food/Drink
Fitness Classes
How often is the All Star Team award given?
Every month
Each semester
Once a year
At every social event
What are the values that the Most Valuable Player from the All-Star Team must demonstrate?
Integrity, Empowerment, Inclusion, Enthusiasm, and Teamwork
Professionalism, Dedication, Leadership, Innovation, and Creativity
Honesty, Responsibility, Collaboration, Passion, and Excellence
Commitment, Respect, Fairness, Courage, and Determination
Who can nominate individuals for the All-Star Team award?
Only full-time staff
Only part-time staff
Both part-time and full-time staff
Only the department head
Where is the nomination box for the All-Star Team award located?
In the administrative suite by the radios
At the front desk
In the staff break room
Online on the university website
Which of the following is NOT a category for the Area Superstar Award?
Aquatic Superstar
Competitive Sports Superstar
Academic Excellence Superstar
Fitness Superstar
What are the opportunities for student involvement mentioned in the document?
Safety Team and Student Rec Council
Student Government and Volunteer Committee
Academic Clubs and Sports Teams
Debate Society and Environmental Club
What is the purpose of employee performance management at Marshall Recreation?
To monitor employee attendance and punctuality
To ensure employees fulfill their job duties and execute their required tasks with effectiveness, quality, and efficiency
To enforce strict disciplinary actions on employees
To provide financial incentives for employees
Which of the following is NOT mentioned as a part of the development process for employees at Marshall Recreation?
Regular training and meetings to develop competencies and skills
Opportunities for development such as participation in Student Rec Council or the Safety Team
Daily informal interactions
Monthly salary increments
What does a Coaching Report become once it is part of the employee's file at Marshall Recreation?
A temporary note for performance improvement
A permanent part of the employee's file
A suggestion for future training programs
A record for employee termination
What is the consequence if an employee at Marshall Recreation does not meet the expectations set for them?
They are given a pay raise to encourage better performance
They are immediately terminated from their position
They are provided with a process of coaching, counseling, and consequences
They are promoted to a higher position to face new challenges
How often do the points for infractions reset at Marshall Recreation?
Every month
At the beginning of each semester on a semester basis
Annually at the start of the fiscal year
After each infraction is recorded
What should an employee do if they receive a Coaching Report via email for an infraction that resulted in 0 - 2 points?
The employee should delete the email and ignore the report.
The employee must print, sign, and return the Coaching Report to their direct supervisor within seven days.
The employee should verbally acknowledge the report to their supervisor within two working days.
The employee must reply to the email with an apology letter within three working days.
What additional consequence is applied if an employee fails to return the Coaching Report within a week of the report being sent via email?
The employee will receive a verbal warning.
An additional point is added to the report.
The employee's pay will be docked.
The employee will be required to attend a disciplinary meeting.
When an employee accumulates 4 or more points, what status do they enter?
Warning Status
Probation Status
Coaching Status
Termination Status
What is the consequence for an employee who accumulates 7 points or commits an inexcusable behavior according to the Marshall Recreation Staff Manual?
The employee will receive a final warning.
The employee will be put on extended probation.
The employee will be terminated or dismissed.
The employee will be suspended without pay for a month.
If an employee does not respond to requests for a meeting or does not sign the form after a capital infraction, what happens?
The infraction is ignored.
The infraction or consequence is still applied to their employment report.
The employee is given a second chance to comply.
The employee is automatically promoted to ensure better behavior.
What is considered a 0 Point Infraction according to the Part-time Staff Manual of Marshall Recreation?
Repeated 0 Point Infractions
Failure to have proper uniform for department
5-14 minutes late for scheduled shift, training, or meeting
Non-compliant with job expectations
How many points are deducted for being 1-4 minutes late for a scheduled shift, training, or meeting?
0 Points
1 Point
2 Points
3 Points
Which of the following is a 1 Point Infraction?
Being unproductive on duty or not fulfilling duties as assigned
Repeated 1 point infractions
Non-compliant with job expectations
Failure to complete opening or closing duties correctly
What does a 2 Point Infraction include?
Failure to have proper uniform for department
Taking or making non-work-related phone calls, texting, or using personal technology while on duty
Repeated 0 Point Infractions
Non-compliant with job expectations
If an employee is non-compliant with job expectations, how many points is this infraction worth?
1 Point
2 Points
3 Points
4 Points
What constitutes a 4 Point Infraction?
Repeated 2 point infraction
Failure to enforce Marshall Recreation policies
Customer service negligence (ignoring or not serving the customer)
Inappropriate language
What is considered an unexcused absence at Marshall Recreation for part-time staff?
Arriving late due to traffic
Absence for a scheduled shift, training, or meetings without a valid excuse
Taking a longer lunch break than allotted
Working overtime without prior approval
What can result in immediate termination of an employee at Marshall Recreation?
A single instance of tardiness
A cash drawer inaccuracy with less than $2 difference
Capital infractions of extreme nature
A well-written appeal letter
Before submitting an appeal, who must an employee meet with to discuss the Coaching Report?
Their direct supervisor
The head of the department
Any available supervisor
The university president
What will NOT be accepted as part of the appeals process at Marshall Recreation?
An appeal submitted via email without a prior meeting
A well-written letter of appeal
An appeal based on new information not previously acknowledged
An appeal claiming the infraction did not occur
What type of employment relationship is established between the Recreation Center and the employee at Marshall Campus Recreation?
Contractual employment
Unionized employment
At-will employment
Tenured employment
What is the purpose of performance reviews as mentioned in the part-time staff manual?
To provide a formal warning to employees
To provide valuable information and feedback to help employees recognize their strengths and areas for improvement
To monitor employee attendance
To evaluate the financial status of the organization
Which of the following is NOT a category for employee evaluation during performance reviews?
Job Knowledge/Skills
Communication
Personal Appearance
Initiative
How often are employees paid according to the part-time staff manual?
Weekly
Bi-weekly
Monthly
Bi-monthly
What is strongly encouraged regarding the method of receiving paychecks?
Collecting checks from the administrative office
Direct deposit
Cash payment
Payment via check mailed to home address
If an employee does not do direct deposit, where will their checks be kept until payday?
At the employee's home address
In the safe in the administrative office
At the Marshall Recreation Center
With the area supervisor
What must employees ensure regarding their address in ADP?
It must be the address of the Marshall Recreation Center
It must be updated only once a year
It must be their correct address at all times
It must be the same as their home address
