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Worksheets3DE Competency/Analytical Tool Review #5
Total questions: 10
Worksheet time: 8mins
This competency can be described as the ability to transfer information via the appropriate channels to influence a desired outcome and to articulate a position through knowledge, experiences, confidence, and compassion.
Engaging Communication
Effective Collaboration
Self-Direction
Creativity & Innovation
This tool details the process of sending, and receiving, messages from one party (sender) to another (receiver)
Telephone Process
Continuous Feedback Model
Communication Model
Conversation Tool
What is nonverbal communication?
Choose the most appropriate response.
a way of communicating using tone, gestures, and body language
sign language
written communication
the best way to speak to people if you don't share a language
The individual who initiates or delivers a message.
sender
receiver
clarification
When communicating with others at work, you should
not pay attention to the speaker's body language or gestures
try and do most of the talking
pay attention to the speaker's language and gestures
none of the above
How can you improve your listening skills?
By talking more
By practicing active listening
By avoiding eye contact
By thinking about something else
Which statement is true?
Choose the most appropriate response.
Written communication is always clearer than spoken communication
Communication must be careful and intentional
Social media is the best way to communicate a message
The more ways there are to communicate, the more confused the message becomes
Which statement is the best explanation for how noise interferes with communication?
Choose the most appropriate response.
Noise makes a speaker hard to hear
Noise decreases the chance of a message being heard and understood
Noise makes people miss text messages or not hear a phone ring
Noise consists of all of the other thoughts in a listener's mind
Why are tone and body language important in communication?
Choose the most appropriate response
They provide a context to understand the words
They make a speaker sound angry
They help people who are unable to hear the words
They provide feedback for a speaker
How might communication be open to interpretation?
Choose the most appropriate response
by preventing people from saying what they mean
by being understood differently from the speaker's intent
by sharing the message with additional people
by helping people to understand the skills of others
