WorksheetsEthical Challenges and Crisis Management
Total questions: 27
Worksheet time: 1hrs 21mins
Which step of the Reflected Best Self (RBS) exercise involves crafting a narrative or summary that captures the essence of one's strengths and qualities, based on the analysis of collected feedback?
What is the primary characteristic of a crisis within an organization?
A gradual buildup of tension and pressure.
Predictability and ample time for preparation.
A situation that is easily resolved without external intervention.
An event that poses a threat and requires immediate attention.
All of the answers provided
What does Paine suggest as the primary difficulty when addressing complex ethical challenges?
Stakeholders often have different interests and objectives
Facts can be difficult to understand & gather
None of the answers provided Codes of conduct widely vary between individuals, cultures and companies
Emotional & instinctual 'gut' responses are often relied upon, rather than reason
What is the advice given regarding dealing with 'haters' in pursuit of your dreams?
Seek their approval and validation to ensure your success.
Ignore their negativity and use it as motivation to achieve your dreams.
Embrace their criticism and adjust your goals accordingly.
Engage in debates and arguments to prove them wrong.
The theory of organizational management and business ethics that addresses morals and values in managing an organization and how they interact with internal and external parties is called:
Responsibility Theory
Stakeholder Theory
Shareholder Theory
Due Diligence Theory
None of the answers provided
Stakeholder identification is a critical component to crisis management within organizations.
True
False
What advice does the reading give regarding dealing with obstacles when pursuing a dream?
Hyper-focus on details to ensure success
Avoid having a plan and strategy altogether
Develop a step-by-step linear plan
Focus on the first step and let details work themselves out
What are the three tests for maintaining objectivity as defined by Paine?
Property, Citizenship, Responsiveness
Fiduciary, Legacy, Fairness Visibility, Generality, Fairness Transparency, Dignity, Fairness
Legacy, Visibility, Generality
In a time of crisis, it is important for leaders to wait to communicate to key stakeholders until they get all of the information.
True
False
Which of the following attributes has led to an increased focus on business ethics in the last couple of decades?
Risk management
All of the answers provided
Organizational functioning and stability
Market positioning
According to lecture, there are three axioms of managing the public's attention when dealing with an organizational crisis. Which of the following is not one of the three axioms?
perception matters and the public's perception may be different
the public doesn't see the whole picture
communicate with employees first and often
the public doesn't pay much attention
none of the answers provided
The mental health documentary in the last chapter of the text can best be summarized by:
Students at the University of Florida advocating for young adults to go to therapy
All of the answers provided
None of the answers provided
High school students learning to meditate in order to best approach their mental health challenges
According to lecture when Ty discusses Paine's framework, what is suggested as the primary difficulty when addressing complex ethical challenges?
Emotional & instinctual 'gut' responses are often relied upon, rather than reason
Facts can be difficult to understand & gather
Codes of conduct widely vary between individuals, cultures and companies
Stakeholders often have different interests and objectives
None of the answers provided
In 2015, it was revealed that Ford Motor Company had intentionally programmed their diesel engines to manipulate emissions tests. As a result, their vehicles appeared to be compliant with environmental regulations - but they were actually emitting harmful pollutants well above the legal limits.
True
False
The name of the recommended exercise that was identified in the playing to your strengths chapter was:
None of the answers provided
Reflected best self-exercise
Self-reflection and improvement exercise
Carroll's way of achieving excellent results
According to the crisis in turbulent times lecture, if the societal significance and the entertainment value of an event increases, the media coverage will likely decrease.
True
False
According to the lecture, which of the following is the most objective in gaining a view of yourself as it relates to strengths and weaknesses?
asking a trusted advisor
a 360-degree evaluation
your annual performance evaluation
an anonymous peer-to-peer evaluation that contains numerical values of your performance in different categories
The mental health documentary that was part of the TopHat text book featured students from 10 different universities around the country.
True
False
According to lecture, just because something is legal does not mean that it is ethical. The law is the 'basement' of ethicality.
True
False
A crisis disrupts 'normal' operations and an appropriate crisis management plan minimizes that impact by enabling the organization to establish business continuity plans to restore operations and resume services as quickly as possible.
True
False
Which stakeholder is likely the least of concern as it relates to the Prepado spinach baby food?
A young single person with no children who does not interact with babies
FDA
Babies
Employees of Prepado
Parents of babies
Which aspect does a deontological approach primarily emphasize?
Personal preferences and desires.
Universal principles and moral duties.
None of the answers provided
The consequences of actions.
The opinions of others.
The Tylenol case study that was shared during the crisis in turbulent times lecture, resulted in thousands of people getting sick from taking the medicine.
True
False
What are the three critical factors when making an effective apology during a time of crisis?
Clarity, sincerity, and detailed
Alacrity, amends, and clarity
None of the answers provided
Detailed, genuine, from the heart
Amends, acknowledgment, and alacrity
Which of the following is likely not going to result in a crisis for an organization?
Financial collapses
Public health emergencies
A natural disaster in the local community where the organization operates
Technological advancements
All of the answers provided
Patagonia is a C corporation that has continuously failed to incorporate sustainability measures into their practices.
True
False
Moving forward with an action that is unethical because it is good for profitability is an example of what ethical barrier?
ill-conceived goals
indirect blindness
the slippery slope
stupidity
overvaluing outcomes
