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WorksheetsHuman Resource Management Quiz 2
Total questions: 70
Worksheet time: 52mins
What is recruitment?
Attracting suitable people to apply for job vacancies
Automating work processes
Outsourcing work to other companies
Selecting the most suitable candidate
What are the potential costs of a bad recruitment decision?
Reduced training costs
Defending a claim of dismissal without just cause
Recruiting a replacement
Increased employee morale
What should an employer consider before hiring?
Ignoring existing employees
Hiring all applicants
Automating work
Outsourcing work
What are the advantages of internal recruitment?
Low employee morale
No induction needed
Limited candidate pool
Increased recruitment costs
What is an advantage of external recruitment?
Avoids inbreeding
Low recruitment costs
Limited choice of applicants
High employee morale
Where can internal applicants be sourced from?
Social media
Employee referrals
Campus recruitment
Company website
What is included in a contract of employment?
Employee's favorite color
Wage rates and benefits
Holiday destinations
Favorite food of the worker
What is the purpose of an induction program?
To confuse new recruits
To discourage new recruits
To familiarize new recruits with the working environment
To increase employee turnover
What should be included in an induction program?
Introductions and job duties
Organizational issues
Random activity
Company gossip
What factors influence the effectiveness of a selection interview?
Venue and questioning techniques
Skills of the interviewer only
Timing and venue only
Questioning techniques and planning
Which of the following is NOT a method of applying for a job?
CV
Letter of application
Application Form
Criminal check
Which of the following is an internal method of recruitment?
Job centre
Notice board
Newspaper
Testing
Which of these is the purpose of recruitment?
Make sure that there is match between cost and benefit
Help increase the success rate of the selection process by reducing the number of visibly underqualified or over qualified job applicants.
Help the firm create more culturally diverse work - force
None of the above
Isla is looking for ways to fill a position in her company. Which of these is an alternative to recruitment?
Employee leasing
Contractors
Trade associations
None of the above
The poor quality of selection will mean extra cost on _______ and supervision.
Training
Recruitment
Work quality
None of the above
Special form of recruitment that involves placing a student in a temporary job is called ___________.
Unsolicited Applicants
Internship
Summer School
Open Houses
"I finally decided ___________ as it's too far from my home"
to refuse the job
to turn the job offer down
to hire the job offer down
to resume the job offer
What are the two activities that need to be done prior to recruitment and selection?
Job analysis and interview
HR Planning & background checking
HR planning and job analysis
Resume scanning & job advertisements
Why do companies prefer to use external recruitment?
There is no need to do training
Will get more new, fresh ideas
Candidates are oriented towards the organization
It bears a lower cost
Technology has changed the role of organization human resource EXCEPT ________________.
Decrease attention in the preparation of services with added value characteristics to employees and management
Internet use has changed the way human resource practitioners work
Not all employees and manager can accept changes and use this new technology
Technology has also changed the way human resource professionals run their business and communication with employees
Below are the impact of information technology on the operations of organization EXCEPT _____________.
Increasing productivity
Reduce manpower
Providing access in remote areas
Institutionalizing organization memory
By allowing the system to be assessed online too, human resources can eliminate wastage, improve quality of data and reduce the time cycle needed to provide feedback refers to which effect on organization relations?
Improving relational system
Improving level of service
Re engineering work process
Providing access in remote areas
Workforce planning takes place after a position becomes vacant.
a. True
b. False
Ethnocentric staffing model means:
home-based perspectives take precedence over local perspectives
for heavy use of host-country nationals throughout the organization.
a firm headquartered in one country builds or purchases operating facilities in a foreign country
more firms cooperate in the ownership and/or management of an operation on an equity basis
Polycentric staffing model is:
set of values, symbols, beliefs, and languages that guide behavior of the people within that culture.
uses parent country nationals to staff higher level foreign positions
heavy use of host-country nationals throughout the organization
the human resource management function in international business
Which the below is correct for overcoming resistance of employees to take initiative?
Open a meeting and call for voluntary
Instruct employees that taking initiative is building skills
Encourage and support employees even when they make mistake
Show that initiative is a rule of company
A technique of managing a diverse workforce is developing empathy, which is:
Not giving advice
Closely listen to employees
Anticipate difficulties employees will encounter
All of the above
The inability to verbally communicate in a diverse workforce can:
Hinder performance of employees
Cause anger for employees
Generate frustration from employees
All of the above
Which of the following is not a dimension of Workforce diversity?
Age
Gender
Communication
Culture
Which of the following is not an advantage of Workforce diversity?
Employee Retention
Lack of freedom of speech
Pool of ideas
Improved employee performance
_____________ is the root cause of job dissatisfaction.
Poor working conditions
Pay inequality
Over supervision
Discrimination
Workplace diversity is a characteristic of a group of people outside the organization.
TRUE
FALSE
Age diversity means that the workforce will consist of employees coming from different generations.
TRUE
FALSE
An organization's success and competitiveness depends upon its ability to embrace diversity and realize the benefits.
TRUE
FALSE
Organizations where employees are satisfied frequently have higher turnover.
TRUE
FALSE
Stereotypes have detrimental effects on interpersonal relations because of unpractical and false assumptions about members of other groups.
TRUE
FALSE
You are considered millennials, if your age range is between:
32 - 47
48 -65
roughly 65 and older
16 - 31
Which of the following is NOT a possible cause of conflict at work?
gossip
jealousy
courtesy
misunderstandings
A positive work ethic will help you to be successful at
school
work
home
all of the above
Soft skills are talents you are simply born with and cannot be learned or improved.
True
False
Soft skills easily transfer from one job to the next or from school to work.
True
False
Pay inequality is one of the root cause of job dissatisfaction.
True
False
Age diversity means that the workforce will consist of employees coming from different generations.
TRUE
FALSE
What is the primary goal of developing a diverse workforce?
To comply with government regulations
To increase the company's market share
To bring a variety of perspectives and ideas to the company
To reduce payroll expenses
What is a potential challenge of developing a diverse workforce?
Increased competition among employees
Difficulty in finding qualified candidates
Communication barriers
Decreased company loyalty
How can recruitment policies help in developing a diverse workforce?
By offering higher salaries to diverse candidates
By limiting the sources from where candidates are sourced
By ensuring job advertisements reach a wide audience
By only hiring candidates who fit the current company culture
What is an example of positive action to avoid discrimination in recruitment?
Hiring quotas for certain groups
Providing training on unconscious bias to hiring managers
Only advertising jobs in specific locations
Requiring all candidates to have a specific degree
What role do government regulations play in the development of a diverse workforce?
They provide guidelines but do not enforce them
They set quotas for diversity that all companies must meet
They encourage companies to develop their own diversity policies
They can impose penalties for non-compliance with diversity standards
Which cause dissatisfaction in the workplace, are extrinsic to the work itself, and linked to compensation and job security?
Progression principles
Hygiene factors
Job enrichment factors
Motivators
Which are linked to employee motivation and arise from intrinsic conditions of the job itself?
Motivators/satisfiers
Leadership issues
Progression principles
Hygiene factors
An example of a hygiene factor according to Herzberg is what?
Salary
Fringe benefits
Company rules
All the above
Motivation is..................
a set of forces that causes people to behave in certain ways.
the action of leading a group of people or an organization.
Theory X and Y developed by?
(a)
Theory Y suggested that employee dislikes responsibility. This statement is true or false?
True
False
Parker is worried about losing his job. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Safety
Self-Actualisation
Which is NOT a dimension in Maslow's Hierarchy of Needs?
Ego
Physiological
Esteem
Safety
An individual who wants to buy a home in a neighbourhood with a low crime rate is satisfying which need?
physiological
safety
self-actualization
esteem
Which of the following is a lower-order need in Maslow's hierachy?
personal safety
self worth
love
independence
Salary and basic working condition will come under _____________ .
Safety Need
Physiological need
Social need
Organizational need
What is the moral reason for organizations to undertake safety and health programs?
Managers do not like to see other human beings suffer pain and injury.
To avoid legal penalties.
To reduce costs of compensation.
What does OSH stands for?
Occupational Safety & Sound
Organised Service & Health
Overactive Safety & Health
Occupational Safety & Health
What are the importance of OSH?
Secure the safety, health and welfare of employees
Enhance productivity, morale and welfare of people at work
Saves both the government and businesses from costs resulting from workplace injury
All of the above
Below are the factors affecting employees performance EXCEPT:
employee's personality
knowledge and skills
motivation
work environment
