Font size
WorksheetsOffice Procedures Comprehensive Exam
Total questions: 71
Worksheet time: 43mins
What is information?
Information is the way we think.
Information is ideas that come from customers.
Information is meaningful facts.
Information is random, unorganized words.
A place in which the affairs of an individual, a business or an organization are carried out is called a(n).
church
office
organization
playground
Daniel purchased 2 boxes of pens for $2.50 each, a ream of paper for $8.95, and ink for $25. Value
Added Tax is 12%, what is the total cost?
$28.00
$38.95
$51.90
$43.62
The bill that the supplier sends the buyer is called the:
Bill of lading
Invoice
Receipt
Bank Statement
A formal written business communication, usually to another business
A memo
A business letter
An email
A news letter
Marty wrote a standard memorandum to all staff informing them of an upcoming staff meeting. The memo was written with the Five C’s in mind. Clear, ________, courteous, complete and correct.
Classy
Concise
Competent
Confident
When presenting one should always maintain eye contact
True
False
Employees must often read at work to understand the direction for using equipment
True
False
Budgets can be created
Daily
Monthly
Quarterly
Annually
All of the above
This is submitted to request the purchase items
Quotation
Purchase Requisition
Voucher
Petty Cash
An appendix for a business report
gives the reader an overview of the report
provides detailed information to support the body of the report
contains the text or message of the report
identifies sources used in preparing the report
Two methods of communication that may be used by members within the same firm are
e-mail and letters
e-mail and memorandum
letters and telephone
letters and reports
What is the roadmap for a meeting?
Agenda
Notice
Proxy
Resolution
Which of these is not a part of effective time management?
Making a map
Prioritizing a task
Procrastination
Tackling a task
An employee who is dependable and trustworthy exhibits
reliability
productivity
cooperativeness
independence in learning
The content of communication is called
the message
noise
media richness
jargon
Which of the following is the correct answer?
Facsimile machine
Electronic Data Interchange (EDI)
Telex
Digital Electronic Safe
is an example of a...
is an example of a...
The part of the business letter where the message of the letter is written is called the?
heading
body
greeting
closing
The inside address contains the ____________ information.
sender's
recipient's
business
church
Read the following text to answer questions number 1 to 3.
To : All Employees
From : Paul Walker
Subject : Ordering Supplies
Date : April 4th, 20017
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.
The memo is addressed to ?
New employee
Mr. Paul Walker
Head of Personal
All employees
A government issued document that grants permission for the holder to travel outside of the country.
Visa
Passport
Introduction Letter
Entry document
An document issued to allow a holder to enter a country for a specified period of time.
Passport
Embassy ticket
Police Record
Visa
responsible for advertising testing, background checking, interviewing, deciding offering and hiring all the staff that work in the offices
Office Administrative
General Manager
Human Resource
Supervisor
Ensures that the owners of the business know what the overall expenditure and earnings are at any particular moment in time, so they can determine whether or not the business is making a profit and to make decision on future growth of the business.
Production
Human Resource
Marketing
Accounts
_________________is a person who is willing to talk to employers about your skills, abilities, and general character—hopefully positively.
Cover Letter
Resume
References
Job Application
You must update your resumé _____________ and cater it to the job you’re seeking.
objective
skills
experiences
all of the above
What is the purpose of a cover letter?
To introduce yourself to an organization
draw attention to your resume and motivate the reader to interview you
demonstrate your interest in the company or a specific vacancy
All of the above
A business that is owned my two or more owners up to 20 is called a _______________
Sole Trader
Partnership
Corporation
Government Units
A type of business with the goal of not making money.
Sole Trader
Partnership
Not for profit
Corporation
An Office can be
filled with at least 100 persons.
filled with as many staff as the business would like.
filled with more than 100 persons.
as none of the above.
Which of these is not a part of effective time management?
Making a map
Prioritizing a task
Procrastination
Tackling a task
Maintains the inventory levels within an organization.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Organizes and sorts incoming and outgoing correspondence.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
Takes meeting minutes, creates agenda and itineraries.
Receptionist
Mailroom Clerk
Stock Control Clerk
Secretary
is an example of a...
The part of the business letter where the message of the letter is written is called the?
heading
body
greeting
closing
A plastic card that withdraws funds from a bank account to pay for products or services.
Debit Card
Credit Card
Travellers
Cheque
Bank Book
Which of the following transactions should be entered in the Petty Cash Book?
Salary payments
Stock issued
Subscriptions
Travelling expenses
Which mark means to CLOSE UP SPACE?
Which mark means to DELETE?
Which mark means to TRANSPOSE?
Which mark means ADD SPACE?
Which mark means to MOVE RIGHT?
Read the following text to answer questions number 7 and 8.
To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd,2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.
What is Steve Wilder’s occupation?
A teacher
An interior designer
Secretary
Manager
A plastic card that borrows money from a financial institution to pay items or services.
Debit Card
Credit Card
Travellers Cheque
Bank Books
Select three methods of non-verbal communication
Body language
Sign language
Verbal
Written
What is office procedures
A set of standards of how schools are operated.
A set of standards and rules guiding the operations of an office or small business.
Standards of how things are operated.
A person appointed by a government to serve its interest or citizens in another country is called
Embassy
Consulate
President
Prime Minister
What is filing?
Photographically reducing documents to store on microfilm
Converting documents to electronic form
Creating, distribution, use maintenance and dispositiion of records
The process of storing records in an orderly manner within an organized system
What is magnetic media?
Information kept for future use
A set of procedures used to organize, store, retrieve, and dispose of records
Disks or tapes used to store records electronically
The process of storing records in a orderly manner within an organized system
Which type of office has a permanent physical building?
mobile
virtual
traditional
telecommuting
This is submitted to purchase items
Quotation
Purchase Requisition
Voucher
Petty Cash
What is magnetic media?
Information kept for future use
A set of procedures used to organize, store, retrieve, and dispose of records
Disks or tapes used to store records electronically
The process of storing records in a orderly manner within an organized system
What is a microform?
Photographically reducing documents to store on microfilm
Disks or tapes used to store records electronically
Information kelp for future reference
Forms of micrographics, such as roll microfilm or microfiche
What is charging out?
Removing a record from the file and recording pertinent information
Mr. Knowles maxes out his credit card
Converts documents to electronic form
List of how long each type of record should be kept
What is a record life cycle?
List of how long each type of record should be kept
The process of storing records in an orderly manner within an organized system
Creation, distribution, use, maintenance, and disposition of records
A set of procedures used to organize, store, retrieve, and dispose of records
Documents that are filed in date order are stored:
In subject order
In numerical order
In geographical order
In chronological order
What is an office correspondence?
any written, typewritten or digital communication
any oral communication
communication exchanged without addresses
platform for travelling among people
Filing classification that files by location
Chronological
Numerical
Subject
Geographical
Alphabetical
Filing classification that files by topic
Chronological
Numerical
Subject
Geographical
Alphabetical
What does Enc. represent
Encorporated
Endorsed
Enclosed
Enjoy
