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WorksheetsUnderstanding Professionalism in Business
Total questions: 2
Worksheet time: 12mins
1-9.
Answer the questions below after watching the video
What is a major drawback of using only YouTube for learning professional skills?
It offers personalized advice.
It is a one-sided form of learning.
It provides certified information.
It allows for interactive learning.
Why is it important to learn professionalism from experienced individuals?
They are less knowledgeable.
They offer opinions only.
They provide entertainment.
They hold professional licenses.
What common practice in customer service is mentioned as being professional?
Online advertising.
Offering discounts.
Greeting customers.
Ignoring customers.
What percentage of barber shops did the speaker find unprofessional due to lack of greeting?
25%
50%
100%
75%
How can unprofessional behavior impact a business according to the speaker?
It can improve customer loyalty.
It can lead to higher profits.
It can result in bad reviews.
It can increase employee satisfaction.
What is the effect of negative reviews on a business's rating?
No effect on the rating.
Decreases the rating.
Only affects employee morale.
Increases the rating.
What should employees do to maintain professionalism, regardless of ownership?
Neglect cleanliness.
Only focus on personal tasks.
Wait for others to clean.
Keep their area clean.
According to the speaker, what should you say when answering a business phone?
Yo, what do you want?
What's up?
Good morning, how may I help you?
Hey there!
What is necessary to make good money in business according to the speaker?
Maintaining high professionalism.
Offering the lowest prices.
Having a popular business location.
Having a large business size.
