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Conflict Resolution Basics

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Where does conflict happen? Choose the best answer!

a)

At home

b)

At work

c)

At school

d)

Everywhere

2.

How can practicing mindfulness help in a conflict?

a)

It can help us remain calm.

b)

It can help us be unaware of our emotions.

c)

It can help us argue more clearly.

d)

It can help us ignore the problem.

3.

Which is a better outcome, a conflict spiral or a conflict cycle?

a)

Spiral

b)

Cycle

4.

How can we avoid getting stuck at one point in the conflict cycle?

a)

Practicing awareness

b)

Giving in

c)

Being aggressive

5.

What is the best communication style to use in a conflict?

a)

Passive

b)

Aggressive

c)

Passive-Aggressive

d)

Assertive

6.

Name the "No Way" approach: not addressing the conflict.

a)

Avoid

b)

Accommodate

c)

Compromise

d)

Control

7.

Name the "Your Way" approach: giving in to another person's point of view.

a)

Avoid

b)

Accommodate

c)

Compromise

d)

Control

8.

Name the "My Way" approach: pursuing personal concerns at another's expense.

a)

Collaborate

b)

Accommodate

c)

Compromise

d)

Control

9.

Name the "Half Way" approach: looking for a middle ground by splitting the difference.

a)

Collaborate

b)

Accommodate

c)

Compromise

d)

Control

10.

Name the "Our Way" approach: looking for a middle ground by splitting the difference.

a)

Collaborate

b)

Control

c)

Compromise

d)

Avoid

11.

Which approach would be best in this situation? You are confronted by an angry coworker who can not seem to calm down.

a)

Avoid

b)

Accommodate

c)

Control

d)

Compromise

12.

Which approach would be best in this situation? You are confronted by an angry but calm coworker who is frustrated that you keep parking in his parking spot. You did not realize that the parking spot was hers.

a)

Avoid

b)

Accommodate

c)

Control

d)

Compromise

13.

Which approach would be best in this situation? Both you and a coworker want to have weekends off, but somebody needs to be at the store every Saturday.

a)

Avoid

b)

Accommodate

c)

Control

d)

Compromise

14.

Which approach would be best in this situation? You have been given a major project to complete at work, but you know that your coworker knows a lot more than you do about the topic.

a)

Collaborate

b)

Accommodate

c)

Control

d)

Compromise

15.

Which approach would be best in this situation? You get to work, and somebody has parked in your assigned spot, the closest spot to the door. You need that spot because you have a broken leg, and it is difficult for you to walk very far.

a)

Collaborate

b)

Accommodate

c)

Control

d)

Compromise