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WorksheetsConflict Resolution Basics
Total questions: 15
Worksheet time: 8mins
Where does conflict happen? Choose the best answer!
At home
At work
At school
Everywhere
How can practicing mindfulness help in a conflict?
It can help us remain calm.
It can help us be unaware of our emotions.
It can help us argue more clearly.
It can help us ignore the problem.
Which is a better outcome, a conflict spiral or a conflict cycle?
Spiral
Cycle
How can we avoid getting stuck at one point in the conflict cycle?
Practicing awareness
Giving in
Being aggressive
What is the best communication style to use in a conflict?
Passive
Aggressive
Passive-Aggressive
Assertive
Name the "No Way" approach: not addressing the conflict.
Avoid
Accommodate
Compromise
Control
Name the "Your Way" approach: giving in to another person's point of view.
Avoid
Accommodate
Compromise
Control
Name the "My Way" approach: pursuing personal concerns at another's expense.
Collaborate
Accommodate
Compromise
Control
Name the "Half Way" approach: looking for a middle ground by splitting the difference.
Collaborate
Accommodate
Compromise
Control
Name the "Our Way" approach: looking for a middle ground by splitting the difference.
Collaborate
Control
Compromise
Avoid
Which approach would be best in this situation? You are confronted by an angry coworker who can not seem to calm down.
Avoid
Accommodate
Control
Compromise
Which approach would be best in this situation? You are confronted by an angry but calm coworker who is frustrated that you keep parking in his parking spot. You did not realize that the parking spot was hers.
Avoid
Accommodate
Control
Compromise
Which approach would be best in this situation? Both you and a coworker want to have weekends off, but somebody needs to be at the store every Saturday.
Avoid
Accommodate
Control
Compromise
Which approach would be best in this situation? You have been given a major project to complete at work, but you know that your coworker knows a lot more than you do about the topic.
Collaborate
Accommodate
Control
Compromise
Which approach would be best in this situation? You get to work, and somebody has parked in your assigned spot, the closest spot to the door. You need that spot because you have a broken leg, and it is difficult for you to walk very far.
Collaborate
Accommodate
Control
Compromise
