WorksheetsHuman Resource Management Master Quiz
Total questions: 100
Worksheet time: 1hrs 22mins
What is the first step in the recruitment process?
Identifying the need for a new employee or a vacancy
Offering the job to a candidate
Conducting interviews
Posting the job advertisement
What is the purpose of training and development programs for employees?
To decrease employee morale and job satisfaction
To hinder organizational success and growth
To discourage employees from improving their skills
The purpose is to enhance skills, knowledge, and performance, leading to improved job satisfaction, employee retention, and overall organizational success.
Explain the concept of performance appraisal in human resource management.
Performance appraisal is a one-time event rather than an ongoing process.
Performance appraisal involves setting clear performance expectations, monitoring progress, providing feedback, and making decisions regarding promotions, rewards, or training needs.
Performance appraisal is only focused on punishment for poor performance.
Performance appraisal does not involve providing feedback to employees.
How can employee motivation impact organizational performance?
Employee motivation has no impact on organizational performance
Employee motivation can impact organizational performance through increased productivity, improved job satisfaction, reduced turnover rates, fostering innovation, and enhancing overall employee engagement.
Employee motivation leads to decreased productivity and job satisfaction
Employee motivation only affects individual performance, not organizational performance
What is the importance of workforce planning in HR management?
Workforce planning only focuses on short-term goals in HR management
Workforce planning is unnecessary in HR management
Workforce planning is important in HR management to align human resources with strategic goals, anticipate future talent needs, identify skill gaps, and optimize productivity.
Workforce planning does not impact productivity in HR management
Describe the role of labor relations in an organization.
Collective bargaining agreements are not negotiated in labor relations
Grievances are not addressed through labor relations
Labor relations have no impact on the work environment
Labor relations play a crucial role in maintaining a harmonious work environment, addressing grievances, and establishing collective bargaining agreements.
Why is safety and health a crucial aspect of HR management?
Safety and health are crucial aspects of HR management to increase employee turnover
Safety and health are crucial aspects of HR management to promote workplace conflicts
Safety and health are crucial aspects of HR management to ensure employee well-being, legal compliance, accident reduction, morale and productivity improvement, and reputation protection.
Safety and health are crucial aspects of HR management to encourage unethical behavior
What are the key provisions of the Employment Act 1955?
Regulations on dress code
Guidelines for workplace safety
Requirements for employee benefits
Regulations on working hours, rest days, overtime pay, annual leave, sick leave, maternity leave, termination notice, and severance pay.
How does the global environment impact human resource practices?
The global environment impacts human resource practices through sports events
The global environment impacts human resource practices through labor laws, cultural norms, economic conditions, and technological advancements.
The global environment impacts human resource practices through weather patterns
The global environment impacts human resource practices through social media trends
What are the different methods of recruitment?
Cold calling
Internal promotions
Random selection
Internal recruitment, External recruitment, Online job postings, Employee referrals, Recruitment agencies, Campus recruitment, Social media recruitment
What are the benefits of providing training and development opportunities to employees?
The benefits include increased job satisfaction, improved retention, enhanced skills, higher productivity, and organizational growth.
Lowered productivity and skills
Decreased job satisfaction and retention
Stagnant organizational growth
Discuss the various techniques used for performance appraisal.
Mentioning techniques like essay appraisal method, checklist method, and field review method.
Discussing various techniques like graphic rating scales, behaviorally anchored rating scales, management by objectives, 360-degree feedback, and peer reviews.
Exploring techniques such as self-assessment, forced ranking, and forced choice method.
Discussing various techniques like ranking method, forced distribution method, and critical incident method.
How can intrinsic and extrinsic motivation influence employee behavior?
Intrinsic and extrinsic motivation can influence employee behavior by affecting their engagement, effort, and persistence in tasks.
Intrinsic motivation only affects employee behavior temporarily
Extrinsic motivation leads to decreased engagement in tasks
Intrinsic motivation has no impact on employee behavior
Explain the process of workforce planning in HR management.
The process of workforce planning in HR management includes analyzing current workforce, forecasting demand, assessing supply, identifying gaps, and implementing solutions.
Workforce planning focuses solely on assessing supply without considering gaps.
Workforce planning skips the implementation of solutions and relies on theoretical analysis.
Workforce planning involves only forecasting demand without analyzing the current workforce.
What are the key components of labor relations?
Supply chain management, inventory control, production efficiency
Marketing strategies, financial planning, customer service
Employee benefits, job satisfaction, workplace safety
Collective bargaining, grievance handling, labor laws and regulations, union-management relations, dispute resolution mechanisms
How can organizations ensure workplace safety and health?
Ignore safety regulations and guidelines
Provide outdated safety equipment
Discourage reporting of safety concerns
Implement proper training programs, conduct regular safety inspections, provide necessary safety equipment, promote a culture of safety, and enforce safety protocols.
What are the rights of employees under the Employment Act 1955?
Protection of wages, rest days, annual leave, sick leave, maternity leave, termination benefits, protection against unfair dismissal
No annual leave
Unlimited working hours
No protection against unfair dismissal
How does globalization affect HR practices in multinational companies?
Standardized HR policies are not necessary in a globalized environment
Globalization has no impact on HR practices in multinational companies
Globalization requires HR departments to adapt to diverse cultures, languages, and regulations across different countries by implementing standardized HR policies, training programs, and communication strategies.
HR departments in multinational companies do not need to consider cultural differences
What are the advantages of internal recruitment?
Internal recruitment results in decreased retention rates
External recruitment leads to higher employee morale
Internal recruitment can lead to higher employee morale, increased retention rates, lower recruitment costs, and faster onboarding processes.
Internal recruitment leads to higher recruitment costs
How can organizations create a culture of continuous learning and development?
Promote a growth mindset, provide regular training opportunities, encourage knowledge sharing, set clear learning goals, and recognize and reward learning achievements.
Discourage knowledge sharing
Limit access to learning resources
Punish employees for making mistakes
Employment Act 1955 is applicable to
all employees in Malaysia
employees in the public sector in Malaysia
employees in the private sector in Malaysia
employees in the private sector in Peninsular Malaysia
The protection on female worker are, EXCEPT
prohibition of work between the hours of 10 am and 5 pm in industrial and agricultural
prohibition of underground work (mining operations)
maternity leave
maternity allowances
I retire at the age of 60. This statement refers to the which type of retirement?
normal termination
termination with notice
termination without notice
termination for special reasons
An employee shall be permitted to paid sick leave of not less than the following, EXCEPT
Less than 2 years service - 14 days in each calendar year
More than 2 years but less than 5 years service - 20 days in each calendar year
5 years or more service - 22 days in each calendar year
Hospitalization if necessary as certified by a registered medical practitioner - 60 days in each calendar year
The minimum wages for Malaysia as decided by the government are
RM800 for peninsular/ RM800 for Sabah & Sarawak
RM900 for peninsular/ RM900 for Sabah & Sarawak
RM800 for peninsular/ RM900 for Sabah & Sarawak
RM1200 for peninsular/ RM1100 for Sabah & Sarawak
In which year was the Employment Act enacted?
1967
1955
1957
1969
Employer must make payments of wages not later than _____________ days after the end of that wage period.
3
4
6
7
Private or kept a secret
Confidential
Self-management
Social ability
Work Ethic
The employer have right to make certain deduction EXCEPT _______________.
Wages overpaid
Employee Provident Fund
Employee Social Security Organization
On medical leave
What is the main purpose of the Employment Act 1955?
To regulate international trade
To set wage standards for all employees
To provide a legal framework for labor matters
To establish a minimum retirement age
In the absence of specification in the contract, what is the default wage period according to the Act?
Two weeks
One month
Three months
Six months
How soon must wages be paid to employees after the end of the wage period, as stipulated by the Act?
Within 24 hours
Within 3 days
Within 7 days
Within 14 days
The best way to define worker motivation is:
employees working hard due to the fear of losing their jobs
employees work hard when they are under close supervision
employees work hard as they are driven by their desire to do their best for themselves and for business
employees work hard only because they are paid a high salary or wages
Which one of the following statements is NOT correct in regard to the development of motivation theories?
employees work efficiently when they are encouraged by the managers
employees work efficiently when they work for themselves,
employees work efficiently when they work for others
employees work efficiently when they are paid well
Which one of the following is in correct order?
Physiological needs, social needs, esteem needs, safety needs and self-actualisation
social needs, safety needs, physiological needs, esteem needs, self-actualisation
physiological needs, safety needs, social needs, esteem needs, self-actualisation
self-actualisation, esteem needs, social needs, safety needs, physiological needs
Choose the statement which is NOT correct in regard to how Maslow's Hierarchy of Needs may be satisfied at work
physiological needs are satisfied by having a fitness centre at workplace
safety needs are satisfied by providing masks and sanitizer
social needs are satisfied working in teams and socialising
esteem needs are satisfied by recognition of the work done well
Which is a limitation of Maslow's theory?
everyone has the same needs as is assumed by the hierarchy
money is a must to satisfy only physiological needs
it is easy to identify to which level a worker is on the hierarchy
self-actualisation is never permanently achieved
The value of the employees' output depends on how well-motivated they are.
TRUE
FALSE
According to Maslow's theory, all workers are motivated in the same way and move up the hierarchy at the same pace.
TRUE
FALSE
How do you rate today's lesson?
Internal staffing is a strategic human resources approach where a company looks to current employees for promotions or to fill new positions.
True
False
HR acquire new employees from outside the company,
other than existing staff, to see if there are any sufficiently skilled or qualified to fill and perform existing job vacancies.
External Staffing
Internal Staffing
The following are the reasons why people work. Except
Money
Security
Esteem needs
Show off
Motivation is ________________________
A component of ability, personal traits and desire
An individual’s intensity, direction and persistence
An effort toward creating goals
An constant intensity
___________________ needs are things we need to survive
Basic physiological
safety and security
love and belonging
esteem
Bonus is Individual performance incentive in the form of a special payment made over and above the employee’s salary.
True
False
It is defined as payment for work or services rendered that is computed on hourly, daily, or weekly basis.
Wage
Salary
Compensation
Wage Rate
It is a form of wage that is fixed and computed weekly, every 15 days, or monthly.
Wage
Salary
Compensation
Wage Rate
What are the different types of employee compensation?
Vacation days, sick leave, maternity/paternity leave
Salary, wages, bonuses, commissions, benefits, and perks.
Hourly pay, overtime pay, profit sharing, stock options
Pension, retirement plans, healthcare benefits
What is the purpose of employee benefits?
The purpose of employee benefits is to provide additional perks and luxuries for employees.
The purpose of employee benefits is to attract and retain talented employees, enhance employee satisfaction and morale, and provide financial security and protection for employees and their families.
The purpose of employee benefits is to create a competitive work environment and encourage employee competition.
The purpose of employee benefits is to increase company profits and reduce expenses.
What did Maslow develop?
The best chocolate cake recipe
A theory about stakeholders
A set of definitions for management strategies
A pyramid about motivation at work
Theory Y says
Most people feel the need to work hard all the time
People are often creative
Employees are less creative when they are at work
Workers are usually lazy
How does Theory X suggest employers might improve worker productivity?
By using more motivational words
By ignoring them when they are not working
By letting them be creative
By providing good working conditions and a healthy environment
What does Theory X explain?
The reasons for employee turnover
Why members of staff love their job
The reasons workers choose to quit their job
Why workers want to be managers
Which of the following is NOT a 'higher order need' according to Maslow's pyramid?
financial security
esteem
achievement
fulfilment
When staff are faced with boring jobs, Herzberg recommends
Giving them lots of free time
Raising their wage
Threatening them with losing their job
Including them in a team with responsibilities
What is one of the activities related to Health and Safety?
The process of forecasting an organizations future demand for, and supply of, the right type of people in the right number is called
Recruitment
Human Resource Planning
Human Capital Management
Human Resource Management
Recruitment means
Total number of inquiries made
Total number of selections made
Total number of persons short listed
Total number of applications received
Recruiting people with appropriate skills, abilities, knowledge, and experience to fill jobs in the work organization.
Planning
Staffing
The following is concerned with developing a pool of candidates in line with the human resources plan.
Development
Training
Recruitment
All the above
_________ is the personnel activity by means of which the enterprise determines the extent to which the employee is performing the job effectively.
Job evaluation
Work evaluation
Performance evaluation
None of the above
___________ is a movement to a higher level or position.
demotion
promotion
transfer
termination
Which of the following is/are the employment-regulating legislation in Malaysia?
Employment Provident Fund Act 1951
Penal Code Malaysia
Employees' Social Security Act 1969
Employment Act 1955
People who comprise an organisation can be considered the most valuable asset.
True
False
Which of the following is NOT one of main objectives of HR management?
Ensuring productivity
Implementation of policies and procedures to ensure that the business is compliant with legislation
Selection and recruitment
Termination
What is the purpose of a Job Description?
To assess employee performance
To draw up a shortlist of applicants
To establish the precise nature of the job vacancy
To conduct interviews for job vacancies
What is the purpose of Training in an organization?
To assess employee performance
To increase workforce skills and efficiency
To provide training for staff development
To forecast the numbers of workers and their required skills
What is the purpose of Workforce Planning and Forecasting?
To assess the effectiveness of employees
To provide training for staff development
To forecast the numbers of workers and their required skills
To draw up a shortlist of applicants
What is the main purpose of Performance Appraisal in an organization?
To assess employee performance
To forecast the numbers of workers and their required skills
To provide training for staff development
To draw up a shortlist of applicants
What role do government regulations play in the development of a diverse workforce?
They provide guidelines but do not enforce them
They set quotas for diversity that all companies must meet
They encourage companies to develop their own diversity policies
They can impose penalties for non-compliance with diversity standards
What is an example of positive action to avoid discrimination in recruitment?
Hiring quotas for certain groups
Providing training on unconscious bias to hiring managers
Only advertising jobs in specific locations
Requiring all candidates to have a specific degree
How can recruitment policies help in developing a diverse workforce?
By offering higher salaries to diverse candidates
By limiting the sources from where candidates are sourced
By ensuring job advertisements reach a wide audience
By only hiring candidates who fit the current company culture
What is a potential challenge of developing a diverse workforce?
Increased competition among employees
Difficulty in finding qualified candidates
Communication barriers
Decreased company loyalty
What is the primary goal of developing a diverse workforce?
To comply with government regulations
To increase the company's market share
To bring a variety of perspectives and ideas to the company
To reduce payroll expenses
Pay inequality is one of the root cause of job dissatisfaction.
True
False
Soft skills easily transfer from one job to the next or from school to work.
True
False
Soft skills are talents you are simply born with and cannot be learned or improved.
True
False
A positive work ethic will help you to be successful at
school
work
home
all of the above
Which of the following is NOT a possible cause of conflict at work?
gossip
jealousy
courtesy
misunderstandings
You are considered millennials, if your age range is between:
32 - 47
48 -65
roughly 65 and older
16 - 31
Stereotypes have detrimental effects on interpersonal relations because of unpractical and false assumptions about members of other groups.
TRUE
FALSE
An organization's success and competitiveness depends upon its ability to embrace diversity and realize the benefits.
TRUE
FALSE
Age diversity means that the workforce will consist of employees coming from different generations.
TRUE
FALSE
Workplace diversity is a characteristic of a group of people outside the organization.
TRUE
FALSE
Which of the following is not an advantage of Workforce diversity?
Employee Retention
Lack of freedom of speech
Pool of ideas
Improved employee performance
Which of the following is not a dimension of Workforce diversity?
Age
Gender
Communication
Culture
The inability to verbally communicate in a diverse workforce can:
Hinder performance of employees
Cause anger for employees
Generate frustration from employees
All of the above
A technique of managing a diverse workforce is developing empathy, which is:
Not giving advice
Closely listen to employees
Anticipate difficulties employees will encounter
All of the above
Which the below is correct for overcoming resistance of employees to take initiative?
Open a meeting and call for voluntary
Instruct employees that taking initiative is building skills
Encourage and support employees even when they make mistake
Show that initiative is a rule of company
Polycentric staffing model is:
set of values, symbols, beliefs, and languages that guide behavior of the people within that culture.
uses parent country nationals to staff higher level foreign positions
heavy use of host-country nationals throughout the organization
the human resource management function in international business
Ethnocentric staffing model means:
home-based perspectives take precedence over local perspectives
for heavy use of host-country nationals throughout the organization.
a firm headquartered in one country builds or purchases operating facilities in a foreign country
more firms cooperate in the ownership and/or management of an operation on an equity basis
Below are the impact of information technology on the operations of organization EXCEPT _____________.
Increasing productivity
Reduce manpower
Providing access in remote areas
Institutionalizing organization memory
Technology has changed the role of organization human resource EXCEPT ________________.
Decrease attention in the preparation of services with added value characteristics to employees and management
Internet use has changed the way human resource practitioners work
Not all employees and manager can accept changes and use this new technology
Technology has also changed the way human resource professionals run their business and communication with employees
Why do companies prefer to use external recruitment?
There is no need to do training
Will get more new, fresh ideas
Candidates are oriented towards the organization
It bears a lower cost
What are the two activities that need to be done prior to recruitment and selection?
Job analysis and interview
HR Planning & background checking
HR planning and job analysis
Resume scanning & job advertisements
Special form of recruitment that involves placing a student in a temporary job is called ___________.
Unsolicited Applicants
Internship
Summer School
Open Houses
