WorksheetsNew CSA Entry Test
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
What are the primary duties of a Customer Service Associate (CSA)?
a)
Processing loan applications
b)
Handling cash transactions
c)
Managing marketing campaigns
d)
Providing legal advice
2.
What is the maximum passing limit for a Special Customer Service Associate when passing clearing/transfer vouchers independently?
a)
Up to Rs. 1,00,000
b)
Up to Rs. 2,00,000
c)
Up to Rs. 3,00,000
d)
Up to Rs. 4,00,000
3.
What is the procedure for accepting late cash from clients at a bank branch?
a)
It should be refused to maintain cash balance accuracy
b)
It should be accepted and noted separately with the voucher in the cash safe
c)
It should be accepted and immediately credited to the customer's account
d)
It should be accepted only if approved by the Branch Manager or Joint Manager.
4.
How should counterfeit notes be treated by bank branches?
a)
They should be returned to the customer after verification.
b)
They should be exchanged for genuine notes at the branch
c)
They should be stamped as "COUNTERFEIT NOTE" and impounded
d)
They should be reported to the police immediately without any action taken by the branch
5.
What is the minimum Quarterly Average Balance (QAB) required for the bob Premium Current Account?
a)
25000
b)
50000
c)
75000
d)
100000
6.
What is the minimum deposit amount for the bob360 Callable Deposit?
a)
100
b)
500
c)
1000
d)
2000
7.
Which account type is best suited for extremely large businesses with high transactional requirements?
a)
BoB Gold Current Account
b)
BoB Platinum Current Account
c)
BoB Rhodium Current Account
d)
BoB Diamond Current Account
8.
What is the tenure of the Motor Accident Claims Annuity Deposit (MACAD)?
a)
6 to 24 months
b)
36 to 120 months
c)
24 to 60 months
d)
120 to 240 months
9.
What is the minimum Monthly Average Balance (MAB) required for bob Lite Savings Account in a rural area?
a)
1000
b)
2000
c)
3000
d)
NIL
10.
What is the Monthly Average Balance (MAB) required for bob Supreme Current Account?
a)
50000
b)
25000
c)
10000
d)
75000
11.
What type of customer due diligence (CDD) emphasizes obtaining additional customer information such as level of income, expected turnover in account, and source of funds/income?
a)
Standard Due Diligence (SDD)
b)
Enhanced Due Diligence (EDD)
c)
Simplified Due Diligence (SDD)
d)
Basic Due Diligence (BDD)
12.
What does the term "Beneficial Owner" refer to?
a)
The bank manager
b)
The majority shareholder of a company
c)
The person who opened the bank account
d)
The ultimate controlling interest or beneficiary in an account
13.
What is the maturity period for the Sovereign Gold Bonds (SGBs)?
a)
5 years
b)
8 years
c)
10 years
d)
2 years
14.
Which tier of the National Pension System (NPS) is a non-withdrawable account meant for savings for retirement?
a)
Tier 1
b)
Tier 2
c)
Both Tier 1 & 2
d)
None
15.
Who can avail Mobile Banking (bob World)?
a)
Only main account holders
b)
Main, Joint,or Authorized signatories of saving, current, OD A/c's
c)
Only NRI customers
d)
Only corporate customers
16.
How many beneficiaries can a retail customer add in a day using digital banking?
a)
5
b)
10
c)
15
d)
25
17.
What is the transaction limit for NEFT/RTGS/Bulk upload transactions for corporate customers in digital banking?
a)
Rs. 20 Lakhs per transaction
b)
Rs. 50 Lakhs per transaction
c)
Rs. 30 Lakhs per transaction
d)
Rs. 40 Lakhs per transaction
18.
What is the maximum number of overdraft scheme codes eligible for mobile banking registration?
a)
5
b)
10
c)
15
d)
20
19.
Which of the following is a characteristic of inbound sales?
a)
Cold calling
b)
Unsolicited emails
c)
Customers reaching out for information
d)
Aggressive pitching
20.
What is the primary goal of sales and marketing?
a)
Increase brand awareness
b)
Generate revenue
c)
Enhance customer satisfaction
d)
All of the above
100 %
