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WorksheetsBusiness Essentials: Standard 6.0
Total questions: 25
Worksheet time: 8mins
If three employees have the same level ability and competence, what factor might a business use to decide which one to promote?
Seniority
Gender
Age
Tenure
Which of the following is a skill that coaches need to master to be effective?
Management
Communication
Flexibility
Integrity
Which of the following is one way that employees show loyalty to the business?
Coming to work on time
Working overtime without pay
Ignoring safety hazards
Socializing with coworkers
Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question?
I was seeking a more responsible job
I was expected to do too much work
I couldn't get along with my supervisor
I wanted to get out of a difficult situation
Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benefit of a shared vision has helped Penny in this situation?
It stimulates creativity
It creates accountability
It acts as a guide for decision making
It provides focus for team members' energy
Which one of the following is the most serious consequence to an employee who fails to follow the business's rule of conduct?
Verbal warning
Dismissal
Suspension
Written documentation
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
Being cooperative
Carrying your own weight
Demonstrating courtesy and respect
Having a good attitude
Which of the following statements about change in the workplace is true?
Employees usually can refuse to make changes they don't like
An employee often can change the behavior of coworkers
Employees accept change better if it is unexpected
Being receptive to change helps employees to be successful
How does exploring different kinds of activities help to define your own personality?
It helps you to accomplish more than other employees
It helps you to motivate others
It helps you to keep friends
It helps you to determine what you prefer
Why do many businesses provide opportunities for their employees to continue their education or receive additional training?
To be able to promote from within
To provide financial assistance
To identify problems in the company
To support the local community college
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the first step she needs to take?
Analyze her undesirable traits
Determine which traits are desirable
Exercise her desirable traits
Seek a mentor to help her
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Being cooperative
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining power.
They encourage non-striking employees to work for striking employees.
They enable management to close businesses temporarily during labor conflicts.
They increase the number of concessions that employees must make in negotiation.
Being patient with coworkers is an example of type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Demonstrating courtesy and respect
Having a good attitude
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Being cooperative
Getting to know others on your work team
Having a good attitude
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Having a good attitude
Being cooperative
Which of the following is an advantage to workers of having a union represent them?
Democratic votes on issues
Fair treatment of employees
Payment of wages during strikes
Payment of union dues
Which of the following is a benefit of effective human relations at work?
More downtime
Increased cooperation
Low productivity
Increased wages
How do unions benefit business?
Unions can help businesses save time by recruiting employees
Unionized companies pay higher wages
Unions sometimes take control of personnel matters such as promotions
Unions give employees more bargaining power
What effect does orderly and systematic behavior have on stress in the workplace?
Reduces Stress
Increase's stress
Creates stress
Maintains stress
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands
Management and union leaders have completed their research on the issues
Management and union leaders have reached a tentative agreement
A mediator has clarified the issues and offered suggestions to both sides
At Oh-so-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?
Todd
Sharon
David
Pamela
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Having a good attitude
Carrying your own weight
Being cooperative
The desire for work or activity is considered having?
Gratitude
Accountability
Professionalism
Ambition
Which resume starts by listing your work history, with the most recent position listed first?
Targeted Resume
Chronological Resume
Combination Resume
Functional Resume
