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Food and Beverage Management

Total questions: 23

Worksheet time: 12mins

Name
Class
Date
1.
A PESTEL analysis is a framework or tool used by marketers to analyse and monitor the micro-environmental (internal marketing environment) factors that have an impact on an organisation.
a)
T
b)
F
2.
Benchmarking is comparing one's business processes and performance metrics to industry bests and best practices from other companies.
a)
T
b)
F
3.

A restaurant offers a good selection of menu items: generally, at least 15 or more different entrees are cooked to order, with nearly all the food being made on the prem-ises from scratch, using raw or fresh ingredients.

a)

Family restaurant

b)

Casual Dining restaurant

c)

Theme restaurant

d)

Fine Dining restaurant

4.

Restaurants in this category are relaxed. It may include restaurants from several classifications: chain or independent, ethnic, or theme. Hard Rock Cafe, TGI Friday’s, The Olive Garden, Houston’s, Romano’s Macaroni Grill, and Red Lobster are good examples.

a)

Family restaurant

b)

Casual Dining restaurant

c)

Theme restaurant

d)

Quick-Service/Fast-Food Restaurants

5.

These restaurants consist of diverse operating facilities whose slogan is “quick food.” Types of operations in this category include hamburger, pizza, chicken, pancakes, sandwich shops, and delivery services.

a)

Family restaurant

b)

Theme Restaurants

c)

Sandwich Restaurants

d)

Quick-Service/Fast-Food Restaurants

6.

Restaurant operations are generally divided between two areas:

a)

Guest area and Kitchen

b)

Front of the house and Back of the house

c)

Reception and Back of the house

d)

Food serving area and Kitchen

7.

What about those working in Management Positions, what skills should they have?

a)

Effective team leaders

b)

Hands-on experience

c)

Understanding Software

d)

All these are skills needed

8.

True or False. There are laws to ensure the health and safety of restaurant or food and beverage service establishment.

a)

True

b)

False

9.

The manager at the restaurant talking about his work experience says something really important about education. What does he say?

a)

Stay in school

b)

Achieve as much as you can at school

c)

Get as much education as you can

d)

The knowledge you gain is yours for the rest of your life

e)

All of these

10.

A restaurant concept is the overall

a)

definition of a restaurant

b)

idea of a restaurant

c)

imagination of a Unicorn

d)

idea or theme of a restaurant

11.

many restaurants are based on a chef's personal experiences or interests.

a)

true

b)

false

12.

Concepts are based on:

a)

traditions

b)

local ingredients

c)

heritage

d)

all of these.

13.

the name of your restaurant should not give an idea of what type of foods are on the menu.

a)

Absolutely True!

b)

Absolutely Not, this is False.

14.

DON’T OPEN A RESTAURANT UNLESS YOU ..................... Choose the incorrect statement.

a)

Zero plan

b)

Have completed a detailed business plan

c)

Have a concept and menu developed

d)

Have an exit plan – the restaurant business is easy to enter but potentially costly to exit.

15.

................................ a clientele who walk or drive to the restaurant and who want the kind of service

a)

Concept

b)

Location

c)

Image

d)

Target market

16.

The extent to which the restaurant can be seen for a reasonable amount of time, whether the potential guest is walking or driving.

a)

Visibility

b)

Acceptability

c)

Accessibility

d)

Availability

17.

Relates to the ease with which potential guests may arrive at the restaurants

a)

Availability

b)

Visibility

c)

Accessibility

d)

Acceptability

18.

In coming up with a concept for a new restaurant you should:

a)

be completely original

b)

never be a copycat

c)

merely observe other operations

d)

adapt concepts from successful restaurants

19.

Restaurant design has two main components: __________ and __________.

a)

lighting, color

b)

space, lighting

c)

front-of-the-house, back-of-the-house

d)

furnishing, lighting

20.

Seat turnover is also highly correlated with __________.

a)

location

b)

efficiency

c)

concept

d)

square footage

21.
Which of these places is NOT a safe place to store food?
a)
in the pantry
b)
under the sink
c)
in the freezer
d)
in the refrigerator
22.
Where should meat be thawed?
a)
the counter
b)
the microwave
c)
the freezer
d)
the sink
23.
Where should you store meats in a refrigerator?
a)
top shelf
b)
middle shelf
c)
bottom shelf
d)
next to the raw vegetables