WorksheetsLeasing BLOCKstars
Total questions: 25
Worksheet time: 16mins
What is the primary role of a Leasing Consultant?
To handle legal disputes in property management
To promote community and lease apartments to prospective residents
To manage financial accounts for property management
To conduct only the repair and maintenance of the property
Which of the following is not listed as a duty of the Leasing Consultant?
Providing additional office duties as needed
Handling all prospect traffic to maximize occupancy
Directly managing other staff members
Completing ongoing required training assignments
Leasing Consultants should be knowledgeable about: (Select all that apply)
International real estate laws
Local community features and benefits
The Kendrick and Drake beef
Technical repair skills
Fair Housing Laws
Which skill is essential for a Leasing Consultant?
Advanced IT programming skills
Strong customer service orientation
Expertise in landscape design
Proficiency in foreign languages
How should a Leasing Consultant handle a conflict between tenants?
By immediately evicting the problematic tenant
By mediating the situation and seeking a peaceful resolution
By ignoring the conflict and letting tenants resolve it themselves
By calling law enforcement in every instance
What is an effective way for a Leasing Consultant to increase property occupancy?
By offering lower rent prices than competitors
By improving online advertising strategies (e.g. Social Media)
By closing the leasing office on weekends
By limiting the types of allowed pets
A customer service mindset means that a leasing consultant considers customer service...
moderately important.
necessary only for residents who bring us treats.
a top priority.
important, but only when the temperatures are between 68 and 72 degrees.
What term is used to describe how an apartment community looks while driving by?
(a)
Who is responsible for maintaining curb appeal? (Select all that apply)
Leasing Consultant
Mark Towster
Groundskeeper
Community Manager
Housekeeper
A prospective resident asks you, "Are there a lot of young hotties here?" How do you respond?
We rent to anyone who meets our rental critera.
This area is diverse! You may find eligible bachelors around, but I don't know how many.
I'll have to research that and get back with you.
No, we have a lot of families here.
If a prospect leaves your community without leasing, what should you do? (Select all that apply)
Send a quote with tour overview
Follow-up with their preferred contact method
Chase them down
Invite them back to retour
Cancel their Guest Card
Which of the following is true?
A prospect can get their admin fee back as long as they cancel their application within the same week.
Security deposits are never refundable.
Application fees are never refundable.
All fees due at application can be refunded, as long as the prospect splits the refund check with the leasing team.
In advertising your community on social media, you should avoid:
Criticizing your comps
Copying other ads
Grammar mistakes
Using resident's full names
All the above
Operating policies and procedures for your property must be:
Flexible and easy to change
Applied consistently and fairly
Random
All the above
What is the first thing a Leasing Consultant should do when a prospect arrive in the office?
Say hello from across the room
Stand up and introduce yourself
Finish your email and then greet them
Offer them a snack or beverage
If a resident comes to the office concerned and angry, you should:
Walk away immediately, run to the nearest amenity space and lock yourself in the room.
Let the resident know that you will respond to them when they have a better attitude.
Acknowledge their concern and let them know you will do everything to remedy the issue. Then speak with your manager.
Tell the resident to go speak with your manager.
Which are helpful questions to ask in order to gauge your prospects preferences? (Select all that apply)
Do you have a job?
Do you have any pets?
In an apartment, what is the most important feature to you?
Have you checked our website?
Inviting a prospect to complete an application after showing an apartment is called:
Begging
Rizz
Closing
Surveying
It is okay to advise families with young children to wait until a 1st floor unit becomes available to avoid noise complaints.
True
False
If a resident has an ESA, they need to pay pet rent and pet fees.
True
False
According to Fair Housing laws, what are a few protected classes?
Race, Age, National Origin
Race, Gender Identity, Ancestry
Ancestry, Race, Religion
Disability, Age, National Origin
Race, Gender Identity, Disability
What document do we currently use to confirm a prospect's income qualification?
(a)
What is the name of the document that BMG Leasing Consultants might find helpful to keep track of a new resident's information before move-in?
(a)
What property management software does BMG use?
(a)
What does CRM stand for?
Customer Relationship Marketing
Creating Relationship Margin
Customer Relationship Management
