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Peeling the Onion

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

I see that you are using Informant to monitor for fraud. Is there a reason you are still running both systems?

a)

open-ended question

b)

closed-ended question

2.

Where are you currently experiencing your most fraud?

a)

open-ended question

b)

closed-ended question

3.

Are you 314b registered?

a)

open-ended question

b)

closed-ended question

4.

You mentioned check fraud concern. Can you walk me through some more details of that concern?  

a)

open-ended question

b)

closed-ended question

5.

You said you're getting a lot of false positives, are there any agents that you feel you are seeing a lot of alerts in? 

a)

open-ended question

b)

closed-ended question

6.

What agent is generating the most false positives?

a)

open-ended question

b)

closed-ended question

7.

Are there any specific things you look at an instantly know it is a false positive?

a)

open-ended question

b)

closed-ended question

8.

How much time does your staff spend working false positive alerts?

a)

open-ended question

b)

closed-ended question

9.

Are you using the Digital Insight plug-in?

a)

open-ended question

b)

closed-ended question

10.

You expressed interest in an Ensenta integration. What does a successful outcome look like?

a)

open-ended question

b)

closed-ended question