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WorksheetsISO Refresher 2024 CPMTE
Total questions: 25
Worksheet time: 8mins
Teams process performance is measured with the following KPIs except
Cost
Time/Speed
Quality
Quantity
Henkel Purpose: " (a) at heart for the good of generations."
Statement 1: Secondary backup maybe provided in case the primary backup is also not available.
Statement 1: There is no official template for backup plan available in Global ISO SharePoint site.
Only statement 1 is true
Only statement 2 is true
Both statements are true
Both statements are false
The following tools are used to document risk analysis except for:
Corrections and Corrective Actions (CCA)
Strengths, Weaknesses, Opportunities and Threats Analysis (SWOT)
Failure Mode and Effects Analysis (FMEA)
Risk Analysis and Process Controls (RAPC)
The tool where the alignment between an employee and his people manager about the former's career goals and aspirations is documented.
(a)
It contains all digitally modeled processes and links to all relevant process documents.
Signavio
SharePoint
Profact
SDS
One of our strategic priorities from Quality Management Goals is to deliver _____as efficiency gains.
7% (7.9 MEUR)
7.4% (7.9 MEUR)
7% (7.4 MEUR)
7.2% (7.5 MEUR)
Choose the incorrect pairing of key challenges and how is it addressed by ISO 9001:2015 requirements?
Diverse culture: Quality Goals unite and translate to employees
QMS improvement:
3rd Party Check
VUCA environment: issues tracking
High Attrition: Retention of knowhow/Documentation discipline
QMG 2024: Achieve 2.0 rate on stakeholder satisfaction survey.
TRUE
FALSE
It contains all the detailed information regarding a task or activity handled by the process.
Service Level Agreement
Process Card
Documentation Card
Process Documentation
Which among the following documents cannot be found in Signavio Document Storage (SDS)?
Service Level Agreement (SLA)
Process Documentation
Process Card
Documentation Card
Used to document issues within the team, and how they were resolved through performing corrections and corrective actions.
Corrections and Corrective Actions (CCA) tracker
Input Evaluation
Failure Mode and Effects Analysis (FMEA)
Internal Control Monitoring (ICM)
Statement 1: Targets are usually set with business partners before establishing the KPIs.
Statement 1: KPI provides information regarding the team's performance in terms of certain metrics, i.e., Speed/Timeliness, Quality and Value or Cost
Both statements are false
Both statements are true
Only statement 1 is true
Only statement 2 is true
Documents the alignment between GBS+ and the business partners in terms of the services the former will provide the latter.
Service Level Assignment
Service Catalogue
Service Level Agreement
Process Card
ideally, a newly signed Job Description (JD) should be kept by an employee for the following instances except:
If he is newly hired
Upon transfer of role
Upon promotion
Salary Adjustment
Henkel Corporate Culture consists of?
Strategy, Mission, Vision, Purpose
Mission, Vision, Purpose
Values, Vision, Purpose
Purpose, Values
The base principle of ISO and QMS is the Deming Cycle summarized in the acronym of PDCA which stands for:
(Type your answer in CAPITAL letters without comma)
(a)
Below are the key areas or pillars of Quality Framework, except:
Quality Management
Demand Management
Performance Management
Continuous Improvement
Lists all processes and sub-processes offered by the GBS+ to the business partners.
(a)
Process Documentation and SLA should be approved upon its creation or revision within two years from its last review/approval.
TRUE
FALSE
Includes the summary of information regarding the process, which includes process, owner, manager, operators, inputs, activities, constraints, and outputs.
Documentation Card
Service Level Agreement
Process Card
Process Documentation
Which of the following is not included in Henkel Values?
Customer and Consumers
People
Financial Perfomance
Diversity
Statement 1: Implement 15 major initiatives to 10,000 voluntary hours contribution to Sustainability and Corporate Social Responsibility.
Statement 2: Implement 10 major initiatives to 20,000 voluntary hours contribution to Sustainability and Corporate Social Responsibility.
Both statements are false
Both statements are true
Only statement 1 is true
Only statement 2 is true
KPIs can be documented in any other format (e.g., excel, ppt, etc.)
TRUE
FALSE
Process Document can also be referred as L5 Process Document or Desktop Procedure.
TRUE
FALSE
