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WorksheetsMay Staff Meeting
Total questions: 14
Worksheet time: 8mins
Why is calling out ESPECIALLY tough on the team?
Your teammates lose out on appointments and tips because typically we book in groups
It really sucks for the team members who have to call clients and tell them the bad news AND we lose out on sales
It hurts our team's chances of reaching goal for the month
Clients often never return if we cancel on them and find another place to go
Can Techs wear any other apron besides the new flower aprons purchased for May?
Yes, I like the black ones (soid pink or stripes) better so I'm just going to ignore the new dress code and wear what I want
No. This is the dress code for this month and we are sticking to it to create pulled together and high end look for our team.
Who championed the new Mamarita cocktail?
Darin
Rosie
Santa
Taylor Swift
What time do you need to arrive to work?
Just enough time to run through the door and hope someone has set me up.
With enough time to set up my day, enjoy the huddle and properly prep for the day and help the team (at least 10 min early)
Late so that I miss the huddle and put the lead team in a position of having to remind me to be on time to work...which is like professionalism 101... so its really lame to put people in that spot
How many days in advance does an RTO form need to be submitted?
Same day
One Week
Ten Days
The day before
How many EMERGENCY "oh my gosh I cant make it to work because...." Do you have per year at SOAK?
3 AND this is reasonable because life happens. I know if I make the time up OR come up with a solution to help the team, SOAK will not count this against me because Kindness and Assisting others are core values of our company
As many as I like because my life is more challenging than other people and I expect exceptions to be made for me
If I need to take a day off what are great options for me? (choose all that apply)
Look for someone not working the day I need off and see if they will trade with me for the day I need.
Look at the RTO requests to see if there is a shift someone needs off that I can cover if they will cover me
Post in chats that you need some coverage and ask for assistance.
Fill out the RTO form properly at least 10 days ahead of the day I need off
Is it ever OK to wear a hoodie, shirt with logo or come to work out of SOAK dress code?
Yes because again, rules do not apply to me and Im a "sometimes I follow dress code" kind of person
No, WE need to be pulled together becuase we work in the fashion industry and what I look like at work reflects on the team and our SOAK Brand
For May Dress code techs can wear the new flower apron and ....
SOLID colors
Solid Black
Solid Pink
stripes, hoodies, tee shirts with logos, hats, polk a dots, in-n-out fashion, just whatever...cause you know me..I'm not a rule person;-)
For May concierge can professionally dress in.....
Solid black or pink
Solid colors
Floral prints
I mean this is KINDA flowery even though its stripes and not at all flowers... and also this hoodie keeps me warm and also I need to express how much I love Nirvana so I have to wear this logo shirt.
When presenting a service a tech should....
Display the tray and follow the video provided on the in.soaklounge.com site so we get awesome reviews about how amazing SOAK is and HOW WORTH IT we are
Just not do the tray thing cause Im in a rush and ya know, spectacular customer service is something I do part time ...when I feel like it or when Shannon is in the house
Concierge should always....
Hang out at the front desk while the rest of the team is hustling, cleaning, doing towels and generally burning more calories than a marathon runner while you sit up front chillin
Look for opportunities to better the salon appearance, customer experience and assist the team in general...ESPECIALLY when its a slower time...because you realize that what you do during slower time shows what a team player you really are! And THAT helps the company and you...especially at wage review time
Spend time on your phone, so that the entire team is annoyed with you...but you are totally up to speed on Tik Tok. And your Insta is perfection...so yay for you and #goals
Wait for the leads to be so frustrated with your lack of effort that Shannon is asked to"check the cameras"....THEN Shannon becomes irritated that she has to spend time going through video footage like a CIA agent instead of working on things to move the company forward IE field trips, room for wage reviews. etc (P.S .SHANNON HATES CHECKING CAMERAS)
How long do you have to have worked for SOAK to apply for a lead position?
Min 6 monts
One year
Literally day one..meaning we don't work like that. At SOAK if you have what it takes, give a great interview and have a passion to move SOAK forward within our core values GO FOR IT
Two months
Should you hold the lead team accountable for "walking the walk" and feel comfortable to talk with them or contact Shannon if you are concerned or have a question?
100000 %
They are leads so they have special powers and don't have to follow the rules
