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*RCI - Club Royale (Review - Day 2 topics) 05/10/24

Total questions: 25

Worksheet time: 2hrs 44mins

Name
Class
Date
1.
allows a player to take funds at the casino as markers against a pre-approved amount
a)
ATM
b)
Check Cashing
c)
Line of Credit
d)
Wire Tansfer
e)
Foreign Currency
2.
There is no fee that is charged for using the ATM.
a)
True
b)
False
3.
Select the Non-Wagering Games that we offer onboard
a)
Cash Crane
b)
Video Poker
c)
Key Master
d)
Coin Pusher
e)
BlackJack
4.
This segment is for co-marketing agreements between RCI and land-based casino propertie
a)
Club Royale
b)
International
c)
Partnership
d)
Royal Rep
e)
all
5.
nhouse Casino Rewards Program working with repeat guests who qualified based on previous play onboard RCI
a)
Club Royale
b)
International
c)
Partnership
d)
Royal Rep
e)
all
6.
This is the tab where you can see play points, theo and actual per sailing.
a)
Programs
b)
Transmit History
c)
Trip Summary
d)
Evaluation Period Summary
e)
Profile
7.

Where do you go to see the guests offer in COH and redeem it?

a)

Campaigns - Offers

b)

Campaigns - Redeem

c)
Marketing - Offers Lookup
d)
Marketing - Player Activity
e)
Marketing - Instant Offer Add
8.
If the Casino Capacity sailing in listed in Blue - New bookings are allowed as long as with leadership approval.
a)
True
b)
False
9.
An unofficial tax document provided to guests by Royal Caribbean as a courtesy.
a)
W2G
b)
Win/ Loss Statement
c)
Casino Royale Tax Form
d)
W2G government form
e)
Billing Statement
10.
Mr. Bing is calling checking his Tier Status in Club Royale. He wants to know what is his tier for having 3,999 tier credits.
a)
Diamond
b)
Prime
c)
Signature
d)
Masters
e)
Diamond Plus
11.
a points that can be used to convert in the casino for a variety of goods and services included but not limited to, freeplay or folio credit.
a)
Tier points
b)
Casino Points
c)
Reward Points
d)
Chip Points
12.
These are used to calculate what tier a guest qualifies for and accumulate over the length of the player program qualifying window.
a)

Tier Credits

b)
Casino Points
c)
Reward Points
d)
Chip Points
13.
Can we still redeem the offer even if it is already expired but it's still showing on the offer's look up?
a)
YES
b)
NO
14.
It is the primary verification and redemption resource for all Club Royale, Partnership and Royal Rep offers.
a)
Siebel Loyalty
b)

COH

c)
Legasuite
d)
Siebel Lite
15.
It is an amount of money a player is expected to lose based on the statistical advantage the casino has
a)
Theoretical Loss (Theo)
b)
Trade in Value
c)
Actual Loss
d)
Capacity Limits
e)
FreePlay
16.
where can we check the previous bkgs of the guest in Siebel Loyalty?
a)
Trip Summary
b)
Programs
c)
Go to 360 View
d)
Evaluation Period Summary
e)
Profile
17.
This is the tab where you can see the yearly status and points of the guest.
a)
programs
b)
transmit history
c)
trip summary
d)
Evaluation Period Summary
e)
profile
18.
To get a W2G, the guest doesn't need to be a US citizen or US resident.
a)
True
b)
False
19.
 Guests must apply for a minimum credit line amount of ___.
a)

$10,000

b)

$5,000

c)

$8,000

d)

$100,000

20.
Check cashing can NOT be done at the Guest Services Desk. 
a)
True
b)
False
21.

What is the policy of IRC when it comes to combinability

a)

Instant Rewards Certificates must be earned from the same guest and ship sail date.

b)

Guests may combine their offers from the same campaign for a one category upgrade not to exceed a JS.

c)

Bookings cannot be inside a group.

d)

Instant Reward Certificates from different year cannot be combined

22.

What is the policy of Complimentary Cruise when it comes to combinability

a)

Sailing must be one of the approved sailings listed on the certificate.

b)

Complimentary offers may be combined for a one category upgrade not to exceed a JY.

c)

Make sure to take note of how much OBC is on the booking with the NC promotion before changing to casino comp rates.

d)

Sailing must be within 12 months from issue date.

23.

Once you have selected a specific offer what information will you see?

a)

Offer and Campaign Details

b)

Player Details

c)

Offer Description

d)

Reserve By Date

e)

CAS points

24.

What are the inclusions of the Gallery in COH?

a)

Sailing Grid

b)

Royal rep Fact sheet

c)

Companion Document Final Fact Sheet

d)

Guest Facing Portal

e)

Tier Status

25.

How do we identify a IRC Offer Code?

a)

2 digit the month that IRC was Issued

b)

2 digit month the cert was earned

c)

Letter based on the sailing that the guest took

d)

Letter based on the play of the guest onboard

e)

tier level earned based on point from a guest current qualifying voyage

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