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Entry Test for CSA 2024

Total questions: 21

Worksheet time: 11mins

Name
Class
Date
1.

New name for Clerk/ SWO A/ SWO B is?

a)
Account Manager
b)

Business Associate

c)

Office Assistant

d)

Customer Service Associate

2.

KYC stands for?

a)
Know Your Customer
b)
Knowledge Your Customer
c)
Keep Your Credentials
d)
Know Your Client
3.

Maximum deposit that can be done in a PPF account in a financial year is?

a)

500 Rs

b)

250 rs

c)

50,000 rs

d)

1,50,000 rs

4.

No of core values of our Bank

a)

5

b)

6

c)

7

d)

8

5.

What are the benefits of CASA deposits in banks?

a)

Higher cost of funds for customer

b)

Higher cost of funds for banks

c)

Lower cost of funds for banks

d)

No benefits for banks

6.

How many zero tolerance area our bank has?

a)

15

b)

10

c)

9

d)

16

7.

Which among the following is not our core value?

a)

Customer concentricity

b)

Courage

c)

Excellence

d)
Profit maximization
8.

CPPS in banks is related to?

a)

Cheque confirmation from customer

b)

Mutual Funds

c)

Government sponsored loan scheme

d)

Customer Service

9.

Rate of interest on Sukanya Samridhi Account is?

a)
7.1%
b)
7.6%
c)
8.2%
d)
6.5%
10.

How many OVD officially valid documents are there for customer identification under KYC?

a)

5

b)

4

c)

6

d)

7

11.

Current MD of our bank?

a)

Shri Lalit Tyagi

b)

Shri Lal Singh

c)

Shri Debadatta Chand

d)

Shri Sanjay Vinayak Mudaliar

12.

What is the most important thing while doing any business in branch?

a)

Maximum Profit

b)

Working fast

c)

Doing business with compliance

d)

Doing business Unethically

13.

What is the most important thing to have for the safety of all individuals?

a)

Housing loan

b)

Health Insurance and Term Insurance

c)

Mutual Fund

d)

LIC cash back plan

14.

Which is the appropriate time to reach office?

a)

10:00am

b)

09:59am

c)

09:45am

d)

09:00am

15.

Moving the customers to Digital mode like mobile banking, internet banking, UPI, etc will help us in?

a)
Decreasing efficiency and increasing operational costs
b)
Increasing efficiency, reducing operational costs, enhancing customer experience, and staying competitive.
c)
Providing outdated services and losing customers
d)
Being less competitive and reducing customer experience
16.

Menu option for locker in out check-in in finacle?

a)

HLKCM

b)

HLKOPS

c)

HLKCM

d)

HLKRPT

17.

Our Bank got nationalized on?

a)

20th July 1908

b)

19th July 1908

c)

20th July 1969

d)

19th July 1969

18.

Re-categorization of risk in the accounts is done how many times in a year as per RBI?

a)

once

b)

4 times

c)

Twice

d)

Thrice

19.

STR can be reported through which menu option?

a)

AMLHTM

b)

HSTRREP

c)

HAMLALERT

d)

AMLALERT

20.

No. of elements of KYC?

a)

2

b)

3

c)

4

d)

5

21.

New name for Sub staff as per 12 BPS?

a)

OFFICE ASSOCIATE

b)

OFFICE ASSISTANT

c)

OFFICE SUPERVISOR

d)

OFFICE DAFTRY