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WorksheetsKPI's
Total questions: 20
Worksheet time: 10mins
CNOI vs. Budget Variance (Regional Manger)
< 2%
> 1.5%
= 3%
< 1%
Rental Income variance (Regional Manager)
> 1.5%
< 3%
> 2%
< -1.5
Traffic volume - % of total units (Regional Manager)
< 50%
> 40%
< 30%
< 40%
Payroll to Budget (Regional Manager)
= 1%
> 3%
< 1.5%
< 2%
Employee retention in 1st year (Regional Manager/Community Director/Regional Service Manager)
70%
> 60%
< 50%
> 100%
Resident Retention (Regional Manager)
> 75%
< 100%
> 70%
< 80%
Economic Occupancy vs. Budget variance (Community Director)
> 3%
< 1.5%
< 2%
< 8%
Rental Income variance (Community Director)
> 2%
< 3%
< 4.5%
< 1%
Knock Metrics - Avg. engagement (Community Director)
> 90%
< 75%
> 89%
< 95%
Knock Metrics - Visit to Lease Conversion (Community Director)
< 80%
> 35%
> 25%
< 30%
Reputation.com score (Community Director/Service Manager)
800
750
700
650
Average days service tickets open (Regional Service Manager)
> 2 days
< 3 days
< 5 days
> 4 days
Make Ready % (Regional Service Manager)
< 45%
> 60%
< 40%
> 50%
Training % completion for all team member (Regional Service Manager)
80%
99%
100%
95%
Make Ready board adoption - % (Regional Service Manager)
99%
101%
100%
75%
Mobile maintenance adoption - % (Regional Service Manager)
85%
75%
100%
95%
Average make ready turn days (Service Manager)
> 8 days
< 6 days
< 7 days
> 5 days
Average days service tickets open (Service Manager)
> 5 days
< 4 days
< 2 days
> 3 days
Turn costs (1460's) vs. budget variance (Service Manager)
> 2.5%
< 2.5%
< 5%
> 3%
Bryan's birthday
January 21
August 8
July 3
June 21
