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*RCI - Club Royale (Review - Day 4 topics) 05/13/24

Total questions: 24

Worksheet time: 14mins

Name
Class
Date
1.
One of the benefits of Masters is a Complimentary Drinks onboard the ship.
a)
True
b)
False
2.

Select the onboard benefits for Choice guests

a)
Instant Reward Certificate
b)
Complimentary Drink in Casino Royale
c)
$200 credit in EFFY Boutique at Regalia Fine Jewelry*
d)
Access to CLub Royale VIP Events
e)
Exclusive Casino Offers
3.
___________________ are awarded to guests while they are onboard (usually on the last night of the sailing)
a)
Onboard Credits
b)
Freeplay
c)
IRC
d)
Play Points
e)
Tier Status
4.
What Is the mandatory 2 letter remark code for IRC to be added to the service history for tracking?
a)
IC
b)
IW
c)
IR
d)
2 digit month the certificate was issue
e)
2 digit year the certificate was issued
5.
IRC combinability
a)
IRC must be in the same month and same ship and sail date
b)
it can only be used in FIT booking
c)
Guest IRC can only be combine if has same household
d)
can combine more than 2 IRC offers
e)
IRC can be combine to Tier Offer
6.
This flyer is onboard collateral with Casino Royale hours, promotions, benefits, and much more information.
a)
Player's Edge
b)
Cruise Compass
c)
IRC
d)
NextCruise
7.

What are the brand promotions that can be combine with complimentary pricing?

a)

Next Cruise OBC

b)


BOGO60

c)

Military Discount

d)

Kids Sail Free (KSF)

e)

Senior Discount

8.

When can we put a deposit only to a booking?

a)

Booking created through TIV

b)

Booking created through RCI Promo Rates

c)


Booking created through Dollars Off

d)

Booking created through Casino comp offer

e)

Booking Created with IRC and NC booking

9.
For Complimentary Cruise: Sailing must be one of the approved sailings listed on the certificate
a)
True
b)
False
10.

Select tier status that has a complimentary Voom Package

a)
Choice
b)
Prime
c)
Signature
d)
Masters
11.
What is the book by date of an Instant Rewards Certificate?
a)
1 year form the issue date
b)
30 days from the sailing date earned
c)
30 days from the issue date
d)
1 year form the sailing date
12.
_____ can be redeemed either as Freeplay in the casino or as a folio credit towards the member’s onboard account.
a)
Reward Point
b)
CAS Points
c)
Tier Points
d)
Trade-In Value
13.

These are _______ casino offers directed to their players, in partnership with the cruise line. qualify the guest based on the campaign criteria and the guest external play (land based casino or other cruise lines).

a)

Partnership

b)

Royal Rep

c)

Club Royale

14.
These are offers directed to land based casino players, in partnership with the cruise line to entice new players to come and sail with us and play in our onboard casinos.
a)
Partnership Campaigns
b)
Royal Rep Campaigns
c)
Club Royale Campaigns
15.

Each campaign will have different offers. A guest list will be uploaded to COH so the casino representative does not need to verify guest's offers and can just redeem the offer right away.

a)
True
b)
False
16.

This is when Revenue Management has an excess of unsold staterooms on a given ship and sail date.

a)

KSF

b)

Casino Comp

c)

Deep Discount

d)

Perishable Inventory

17.

Club Royale agents can book APAC Instant Reward Certificates.

a)

True

b)

False

18.

Guests will be able to see their Casino Tier Status, Tier Points, and the offers they have in The Casino Guest Hub

a)

True

b)

False

19.

What is the website that we direct our guest to access COH on their end?

a)

https://www.royalcaribbean.com

b)


https://www.clubroyaleoffers.com

c)

https://www.guestcasinohub.com

20.

What does the guest need to access their offers in Guest Casino Hub?

a)

Username and Password

b)

Username, Password and CAS

c)

Enter CAS and it will automatically enter their profile

d)

Once website is open it is automatically signed in

21.

Select all offers that is combinable.

a)

24VAR202 & 24VAR102

b)

26SUM101 & 26SVM104

c)

23TIER2 & 23TIER4

d)

26RCL701 & 26RCL704

22.

Select all that applies.

a)

Balcony + Balcony = Balcony

b)

GOBO Interior + GOBO Oceanview = GOBO Balcony

c)

GOBO Oceanview + GOBO Oceanview = Oceanview

d)

GOBO Balcony + GOBO Interior = Interior

23.

Select all that is not combinable.

a)

24VAR320 + 24VAR306

b)

26TI3R1 + 26TIER 2

c)

26SUM107 + 26SUM101

d)

27RCL202 + 27RC1202

24.

Select all that is accurate.

a)

Interior + YO = XB

b)

YO + YO = XB

c)

GOBO Interior + GOBO Interior = Interior

d)

GOBO Interior + Interior = GOBO Oceanview