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WorksheetsWJEC Operations Quiz
Total questions: 36
Worksheet time: 27mins
What is the definition of batch production
Found when a large number of identical products are made at once.
Found when a small number of identical products are made at once.
Found when a small number of unique products are made at once.
Found when a large number of unique products are made at once.
What is a typical example of a product made in Job Production?
A wedding dress
A ready meal
A car
A loaf of bread
What is a typical example of a product made in Batch Production?
A wedding dress
A ready meal
A car
A loaf of bread
Which two are advantages of flow/mass production
Efficient use of labour and machines
A range of products can be produced
Reduce unit costs of production
Bespoke
Which Two are disadvantages of Job Production?
Machines have to be cleaned and reset before producing a different batch
Expensive as workers tend to have higher skills and therefore higher wages.
Time-consuming as completion takes longer due to greater attention to detail and high quality.
Bored workers which could lead to lower quality
Identify two key functions of the production department
Production planning and scheduling
Ensuring potential customers know about the product
Ensuring finances are in place to make quality purchased of raw materials
Deciding the best production methods to use
Match the following
Job Production
Unique items made to customer order
Batch Production
Small number of identical products made
Flow/Mass
Goods are produced continuously usually
Complete this definition: Production is the process of changing (a) such as labour services into goods and services that can be sold.
Quality Control involves...
Creating quality through continuous improvement, development of systems and products and by creating an organisational culture of quality.
inspecting a sample of goods produced at the end of the production process to ensure that specifications have been met. Goods which do not meet the standards are scrapped or are sold as seconds.
A guarantee given by producers to consumers that certain standards have been met throughout the production process. Legal standards have been met and / or codes of practice have been followed.
Quality Assurance involves...
Creating quality through continuous improvement, development of systems and products and by creating an organisational culture of quality.
inspecting a sample of goods produced at the end of the production process to ensure that specifications have been met. Goods which do not meet the standards are scrapped or are sold as seconds.
A guarantee given by producers to consumers that certain standards have been met throughout the production process. Legal standards have been met and / or codes of practice have been followed.
Total Quality Management involves...
Creating quality through continuous improvement, development of systems and products and by creating an organisational culture of quality.
inspecting a sample of goods produced at the end of the production process to ensure that specifications have been met. Goods which do not meet the standards are scrapped or are sold as seconds.
A guarantee given by producers to consumers that certain standards have been met throughout the production process. Legal standards have been met and / or codes of practice have been followed.
Match the following
The next person in the production process (chain) is treated as a customer and customer satisfaction is the objective.
Quality chains
Giving employees control over tasks completed.
Empowerment
Employee involvement in the decision-making and product improvement process they meet to identify and solve problems.
Quality circles
Attempting to achieve perfect product quality, time after time.
Zero defects
The process of setting standards of quality and output which are based on the best that competitors can offer.
Benchmarking
Identify two ways a business can try to achieve quality
Getting employees to do the job as fast as they can
Getting the lowest price for raw materials
Purchasing the right raw materials and components
Training employees
Bad quality may cause the following to happen
The reputation of the business will suffer
Higher waste
Higher output
More demand for products
Match the following advantages of quality management
Reduces the risk of a faulty product reaching the customer
Quality Control
Inspection is carried out by a specialist
Quality Control
Focus on quality throughout the process
Quality Assurance
Two advantages of Quality Assurance
Productivity can be reduced
Less waste from reworking or scrapping faulty goods
Better reputation due to quality products
Operatives may feel demotivated as they are “being checked up on”
Two ways a business can ensure that they provide high quality goods and services
Well designed products by investment in up-to-date machinery
High quality materials
Low skilled workforce
Playing music loud in the office
How can HR help improve quality?
Make sure that adverts meet ASA standards
Buy high quality raw materials
Get references and criminal record checks
Ensure that employees have correct training skills and experience
Why do businesses bother with quality? (identify 2)
Increase cost and waste
Reducing cost and waste
Satisfying and increasing customer expectations
Keep cost and waste the same
What may happen if a business sells items that are not fit for purpose or even harmful?
Customers will go to another business
The business could be prosecuted
The business will get a bad reputation
All of these
The computing and communications systems that a business might use to exchange information with stakeholders is known as
ICT
Emails
DM`ing
______ _____ _____ allows designers to produce new products using 3D models displayed on computer screens.
(a)
What process uses computers to operate robots and other machines in production lines.
(a)
How can ICT be used in a business?
Communication
Record keeping
Stock control / customer details
All of these
Why would employees be concerned by the introduction of new technology?
It may take up room in the office
May lose jobs
Promotion opportunities may be reduced
Match the following
Involves the buying and selling of goods and services via the internet.
E-Commerce
Mobile commerce involves buying goods and services through handheld mobile devices such as smartphones.
M-Commerce
Involves websites and applications which allow users to create and share information, ideas and interests with other individuals, communities and networks
Social Media
The use of computers to provide a moving image link between two or more people
Video Conferencing
Simple means of communicating in real time using only web browsers such as Firefox or Internet Explorer
Web Chat
Why would customers be concerned by the introduction of new technology?
Delays in service
Inferior service from a machine
Higher prices to pay for the new technology
All of these
3D Printing is....
Designing new office documents to catch the eye of new customers
Products and components can be produced using printers from computer-drawn designs.
Printing nice looking letter and documents
2 Advantages of CAD
Speeds up design
Cost of setting up is high
Improve communication
To view finished goods before manufacture to find best design
Advantages of Computer-Aided Manufacturing
Reputation of business could fall if making redundancies
Less scope for error in production
Can be linked with CAD
All of these
Purchasing materials using e-commerce has the following advantages
Can see images of products and wider choice
No need to travel to suppliers
Images may be misleading
Possibility of fraud
Lead time means....
Involves obtaining or buying of goods and services from an external source. These are to be used in the production process or are to be sold on.
The amount of stock held between the minimum stock holding and zero stock. Used in case of late deliveries or extra orders.
The amount of time that elapses between placing an order and the delivery of that order.
A place where resources or f inished products are stored before they are sold
Procurements means....
Involves obtaining or buying of goods and services from an external source. These are to be used in the production process or are to be sold on.
The amount of stock held between the minimum stock holding and zero stock. Used in case of late deliveries or extra orders.
The amount of time that elapses between placing an order and the delivery of that order.
A place where resources or f inished products are stored before they are sold
Supply chain means....
Involves obtaining or buying of goods and services from an external source. These are to be used in the production process or are to be sold on.
The amount of stock held between the minimum stock holding and zero stock. Used in case of late deliveries or extra orders.
A complex system of businesses, people, activities, information and resources involved in moving goods and services from source to customer.
A place where resources or f inished products are stored before they are sold
Warehouse means....
Involves obtaining or buying of goods and services from an external source. These are to be used in the production process or are to be sold on.
The amount of stock held between the minimum stock holding and zero stock. Used in case of late deliveries or extra orders.
A complex system of businesses, people, activities, information and resources involved in moving goods and services from source to customer.
A place where resources or finished products are stored before they are sold
Logistics means....
Involves obtaining or buying of goods and services from an external source. These are to be used in the production process or are to be sold on.
Involves the management of the movement of goods from where they are to where they are needed: often between the manufacturer and the consumer.
A complex system of businesses, people, activities, information and resources involved in moving goods and services from source to customer.
A place where resources or finished products are stored before they are sold
