Font size
WorksheetsEmpathy and Emotional Communication
Total questions: 10
Worksheet time: 6mins
What is the capacity to recognize, understand, and manage our own emotions, as well as the ability to recognize, influence, and navigate the emotions of others called?
(a)
What are the three levels of empathy?
Cognitive, Emotional, Physical
Cognitive, Affective, Compassionate
Emotional, Physical, Spiritual
Affective, Physical, Spiritual
Match the following levels of empathy with their descriptions:
Cognitive Level
Involves more thinking than feeling
Compassionate Level
Involves feeling the emotions of others
Affective Level
Combines understanding and feeling with action
What should you do when in doubt during communication?
Always ask
Stay silent
Assume you are correct
Change the subject
Mindfulness refers to (a) .
What type of language is used in defensive communication?
Neutral, factual, and concrete
Vague, abstract, and blaming
Precise and descriptive
Ownership of thoughts and feelings
Which of the following is an example of a supportive message?
You're such a slob! Sheesh! [eye roll]
I get frustrated when I see your socks on the floor.
You never do anything right!
Why can't you be more responsible?
What is a characteristic of supportive communication?
Blaming and inflammatory language
Ownership of thoughts, feelings, and observations
Judgmental language
Vague and abstract descriptions
What is the potential perception of a recipient when empathy is shown?
They may feel a lack of connection and belonging
They may feel acknowledged, respected, and/or worthy of compassion
They may feel unworthy and inferior
Their needs aren't important or are being ignored
Which of the following best describes a defensive communication style?
Acknowledges others' views, willingness to hear input
"I'm not familiar with that idea. Can you tell me more about it?"
It's "my way or the highway," already certain of being right
Open-mindedness, willing to change stance if reasonable
