WorksheetsPrinciples Final Exam
Total questions: 45
Worksheet time: 35mins
Match the following
To discuss and reach an agreement through compromise when dealing with others.
Negotiate
When someone wrongfully obtains and uses another person's personal information with the intent to commit fraud, typically for financial gain.
Identity Theft
Allows you to borrow money or buy things now and promise to pay for them later.
Credit
The sum of money you pay upfront when making a purchase, typically a large one like a car or a house, to reduce the total amount you need to borrow.
Down Payment
Match the following
A number from 300 to 850 that depicts a consumer's creditworthiness. The higher the score, the better
Credit Score
The total cost of borrowing money, including both the interest rate and any annual fees
Annual Percentage Rate (APR)
The reasonable price at which an item or property would sell in a typical market
Fair Market Value
The original amount of money you borrow before adding interest.
Principal
The fee you pay when you borrow money, usually given as a percentage
Interest Rate
If Carl has a low credit score, which of the following is most likely to be higher for him?
Principal
Interest Rate.
Chances of Identity Theft.
Which of the following is a way to use credit responsibly?
Not using credit cards while you are a student
Regularly checking your credit reports
Both of the above.
After sharing personal information over the phone with someone who claimed to work for the bank, Violet was alerted that a loan had been taken out in her name. What most likely happened to Violet?
A credit score check
Identify theft.
An overdraft fee.
Which of the following is NOT a useful tool for when you are researching vehicles to purchase?
The Yellow Pages
Kelly Blue Book.
CarFax.
Which of the following features should be the most important in your search for a vehicle?
Safety features.
Entertainment features
Visual design features
Reese found a car that they were interested in buying. The current owner had originally asked $5,000 for it, but Reese offered $4,000. In the end, they both agreed on $4,500 for the car. What is this process called?
Down payment.
Negotiation
Fair market value.
Match the following
A set of values based on the ideals of discipline and hard work.
Work Ethic
The quality of being trustworthy or performing well consistently.
Reliability
Arriving at the expected or correct time.
Punctuality
Able to adjust to new situations.
Adaptability
The ability to assess and do things independently.
Initiative
Match the following
Working together with people to achieve a shared goal.
Collaboration
Conditions or practices conducive to maintaining health and preventing disease, especially through cleanliness
Hygiene
To arrange or deal with in the order of importance
Prioritization
Conducting yourself in a mature and professional manner
Professionalism
Which of the following is a characteristic of a strong work ethic?
Paying attention to detail.
Having a positive attitude.
Both of the above.
Jada is a barista in a busy coffee shop. One day, Jada had just finished her last task for her shift, but still had 15 minutes left before it was over. She noticed that the janitor was trying to clean up a huge mess in the lobby, so she asked them if they needed some help. What aspect of work ethic did Jada demonstrate in this scenario?
Prioritization
Initiative
Punctuality
For his job with a construction company, Benson usually helps pour concrete, and has gotten very used to the routine. Today when Benson showed up to the job site, his supervisor asked him to help lay bricks. Which quality of a strong work ethic should Benson use to make the best out of this situation?
Collaboration
Adaptability
Prioritization
Why is it important to practice good hygiene on the job?
It helps make a positive impression.
It keeps you and others safe and healthy.
Both of the above.
What is the best method for keeping your clothes in a good condition for work?
Leave them in your laundry basket until you need to wear them.
Spray them with lots of cologne or perfume to cover up any smells.
Store them away from any potential odors, and hang them up to avoid wrinkles
After using the restroom, touching your face, or blowing your nose, you should
Wash your hands.
Take a shower.
Wipe your hands on your pants.
Match the following
Expectations or guidelines that are understood and followed by employees, even though they are not written in the company rules.
Unwritten Rules
A collection of attitudes, beliefs, and behaviors that make up a work environment.
Workplace Culture
The overall atmosphere and communication style within a professional environment that influences the way people get along.
Workplace Tone
Match the following
The company's levels of authority from the top position down to workers on the front line.
Chain Of Command
A short statement of why an organization exists and its overall goal
Mission Statement
A system where people or groups are ranked one above the other according to authority.
Hierarchy
An accepted standard or a way of being or doing things
Norms
Which is NOT a way to directly observe a workplace’s culture?
Understanding the unwritten rules of the workplace.
Having conversations with coworkers.
Understanding the written workplace rules and policies
Which is an example of a company mission statement?
“Have it your way.”
“Employees must wash their hands before returning to work.”
“We strive to keep you at your best, and we remain loyal to you, your tastes and your time. That’s what America runs on.”
Collin is an intern at an advertising agency. Yesterday, his boss was talking about an important meeting that would happen at noon today. When Collin came in this morning, he noticed that everyone was tense, so he worked quietly on his projects. After lunch, everyone was standing around and chatting, so he joined in the conversation. What was Collin observing in this scenario?
Workplace Tone
Diversity.
Hierarchy
Which of these lists is the most accurate order for a chain of command? (1=bottom of chain, 5=top of chain)
1. Store Owner
2. Full-time Entry-level Employees
3. Shift/Team Managers
4. Part-time Entry-level Employees
5. General Manager
1. Part-time Entry-level Employees
2. Full-time Entry-level Employees
3. Shift/Team Managers
4. General Managers
5. Store Owner
1. General Manager
2. Part-time Entry-level Employees
3. Full-time Entry-level Employees
4. Store Owner
5. Shift/Team Managers
When is it acceptable to break the chain of command?
When you have a question about your responsibilities for the day.
If there is an emergency.
When you need to call in sick.
Match the following
A suggestion aimed at helping someone to improve
Constructive Criticism
A way of thinking about and understanding something.
Perspective
When the listener observes what the speaker is communicating through verbal and non-verbal body language.
Active Listening
To have a formal discussion with someone to reach an agreement with them
Negotiate
Match the following
An assessment to measure various aspects of an individual's performance, productivity, and contributions within the workplace
Workplace Evaluation
The process of finding a peaceful solution to disagreements or disputes between individuals or groups
Conflict Resolution
The ability to understand and share the feelings of another.
Empathy
When Juliet’s manager was giving instructions for the day, Juliet started reading the shift schedule that had come out this morning. Now, Juliet can’t remember what the manager said she was supposed to do today. Based on this, which area might Juliet have a weakness in?
Perspective
Conflict Resolution
Active Listening
Taye and Lena just became roommates at college. They both wanted the bottom bunk of the bunk beds, and they both wanted the larger closet. After some negotiation, they decided that Taye would take the bottom bunk and Lena would take the larger closet. They both felt satisfied. Which type of conflict resolution did Taye and Lena display?
Collaboration
Compromise
Avoidance
While riding the public bus home from school, Hayden saw someone with an assistive walking device looking for a seat. Even though his feet were a bit sore, he got up and offered the person his seat. Which type of conflict resolution did Hayden display?
Compromise
Avoidance
Accommodation
Which of the following is NOT something an employer would consider during a workplace evaluation?
Your age and your hobbies
Your ability to be flexible and take initiative.
Your attendance and punctuality.
What should you do when you are given constructive criticism by an employer?
Thank them for their input and plan to work on the issue.
Take some time to reflect on the feedback and create some personal goals.
All of the above
Which of the following is an example of appropriate constructive criticism?
“This gooseberry pie tastes awful.”
“This boysenberry pie was made incorrectly.”
“This huckleberry pie would be great if you added more sugar."
Match the following
Making a statement or situation clearer by providing more details.
Clarification
A set of values based on the ideals of discipline and hard work
Work Ethic
To have an understanding of your personality or individuality.
Self-Aware
A suggestion aimed at helping someone to improve.
Constructive Criticism
An approach to life in which people believe their talents, intelligence, and abilities can be further developed.
Growth Mindset
Match the following
An assessment to measure various aspects of an individual's performance, productivity, and contributions within the workplace.
Workplace Evaluation
The attitude you express when communicating with others
Tone
An increase in pay or salary
Raise
The advancement of an employee within a company.
Promotion
Amber had a workplace evaluation this week.The boss said Amber was ready for more responsibility and that she would be moving from the position of grocery bagger to cashier. Based on this information, what did Amber earn?
A raise.
A promotion.
Both of the above.
Which scenario is the best example of a good moment to speak to the employer about a raise or promotion?
First thing in the morning when the boss is opening the store.
Midday when the boss is about to leave for a lunch meeting.
In the afternoon when the store is slower and the boss has their door open.
What should you NOT do if you are turned down for a raise or promotion?
Dwell on the negativity and consider quitting your job
Set goals for areas of improvement.
Plan a follow-up meeting with your supervisor to discuss your improvements.
Which student is the best example of someone with a growth mindset?
Donnie’s teacher left a comment on his essay that he didn’t understand, so he stayed after class to ask what she meant.
When Anna’s coach gave her a suggestion for improving her free throw, she thanked him.
Rick has been learning to play guitar, and told his instructor that he is confident he will be able to play a full song by the end of next week.
In class today, Kirby was talking to a friend when they remembered that the teacher had asked the class to be quiet, so they ended the conversation. What did Kirby demonstrate?
Self-Awareness.
Constructive Criticism.
A Growth Mindset.
Match the following
A temporary loss of employment due to reasons beyond the employee's control, with the expectation of returning to work at a later time.
Furlough
Termination of employment due to performance issues or violations of company policies
Fired
A written notification sent to an employer when an employee is leaving a job position
Letter Of Resignation
Match the following
Termination of employment due to reasons beyond the employee's control.
Layoff
The structured process of leaving a job.
Offboarding
Professionally informing your boss at least two weeks ahead of time that you plan to leave your job.
Notice
Under which circumstance would an employee definitely NOT be able to return to working that position?
Fired
Furlough
Layoff
Receiving money from the federal government until someone can work again is called:
Paycheck
Unemployment
Employment
If you feel that you may need to improve your performance at work, which person should you speak with?
A coworker.
A teacher.
A supervisor.
When you leave a job, what should be discussed in the conversation with your employer?
Your reason for leaving the job
Your gratitude for the experience
Both of the above
Which is NOT a part of the offboarding process?
Paperwork
Returning tools or uniforms.
Doing less work in your last two weeks
