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WorksheetsWS Dip TMOB E2 Manage team performance part 1
Total questions: 14
Worksheet time: 31mins
An Engineering Department of a hotel company is an example of
command team
functional team
cross-functional team
taskforce.
Ali works at Hotel Amazee as a Duty Manager. His Director of Rooms informed Ali that he will be going over to a sister property, Hotel Better for a period of 6 months to provide guidance to the new Front Office team there. Once Hotel B officially opens, Ali will return to Hotel Amazee. In this scenario, Ali is joining a __________ .
command team
functional team
cross-functional team
taskforce
Identify the typical order in Tuckman's team development model.
1.Forming> 2.Norming> 3.Storming> 4.Performing
1.Forming> 2.Storming> 3.Norming> 4.Performing
1.Storming> 2.Norming> 3.Forming> 4.Performing
1.Storming> 2.Forming> 3.Norming> 4.Performing
Which of the following stages in Tuckman's Team Development model is characterised by conflicts, power struggles, and members are seeking understanding of their own value contribution?
forming
storming
norming
performing
At which stage can the leader of the team use delegation since all team members have clarity about the team’s goals?
forming
storming
norming
performing
Which of the following is an advantage of effective team work, where defined outputs of the entire team unit are greater than the sum of each individual’s contributions executed separately? This is often summarised by 1+1 = 3.
Pride
Team Norms
Groupthink
Team Synergy
The Restaurant Manager is observed to be talking at a fast-paced, straight forward in dealing with challenges and have little patience for details. His D.i.S.C profile is likely to be
Dominant
Influencing
Steady
Compliant
The Reception Manager is observed to adhere to rules, regulations and structure. She also appreciates quality and doing things right. Her D.i.S.C profile is likely to be
Dominant
Influencing
Steady
Compliant
Why is it important to identify strengths and weaknesses of team members ? (select more than one choice)
predict absenteeism and presenteeism
optimal task assignment
improved team dynamics
skills development
Which is the correct sequence of Performance Management Cycle?
1.Monitor>
2.Plan>
3.Develop>
4.Review>
5.Reward
1.Plan>
2.Monitor>
3.Develop>
4.Review>
5.Reward
1.Review>
2.Monitor>
3.Develop>
4.Review>
5.Plan
1.Plan>
2.Monitor>
3.Review>
4.Develop>
5.Reward
_________ data can be counted, measured, expressed using numbers.
Qualitative
Quantitative
Predictive
Historical
(a) conflict occurs when people focus their discussion around the issue / problem on hand. Discussion around the issue while showing respect for people who have other points of view.
(a) conflict focuses on characteristics of other individuals as the source of conflict. It undermines the other party and threaten self-esteem / trigger defense mechanism.
Which method of conflict resolution is of win-win orientation?
Accommodation
Collaboration
Compromise
Avoidance
Competition
