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WorksheetsPM TOPIC 7: BA2434N
Total questions: 15
Worksheet time: 8mins
What is the purpose of an appeals process in a performance management system?
To resolve disagreements regarding performance ratings
To conduct training programs
To monitor and evaluate the system
To implement online tools
What is the main goal of Frame of Reference (FOR) training in performance management?
To conduct behavioral observation training
To develop a common FOR for accurate ratings
To implement online tools
To provide self-leadership training
What is the purpose of Behavioral Observation (BO) training in performance management?
To conduct a pilot test
To provide self-leadership training
To improve raters' skills at observing performance
To develop a common FOR for accurate ratings
What is the goal of Self-Leadership (SL) training in performance management?
To implement online tools
To monitor and evaluate the system
To resolve disagreements regarding performance ratings
To improve raters' confidence in managing performance
What is an advantage of implementing performance management online?
Monitoring and evaluation
Training programs
Conducting a pilot test
Linking the system to other HR functions
Behavioral Observation training focuses on how raters _________ , _________, _________ and use information about performance.
A. rate; explain; test
reward; coach; observe
observe; store; recall
none of the above
Selective _________________ is a tendency to expose our minds only to ideas with which we already agree.
exposure
perception
retention
none of the above
Unintentional rating errors include leniency, severity, and central tendency errors.
TRUE
FALSE
To reduce biases in accepting the communication plan, only use one channel of communication when delivering the message
TRUE
FALSE
_______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.
Provide facts and conclusions
Put it in writing
Strike first
Say it and then say it again
Choose the measurement below that measures how well managers are managing the performance discussion meetings:
Quality of information
Quality of performance discussion meeting
System satisfaction
Overall cost/benefit ratio
The goals of rater error training include:
Making raters aware of the performance standards required
Making raters aware of the possible errors that might be made in rating
Making raters aware of the possibility that subordinates will disagree with rates given
Making raters aware of the possibility of lawsuits
What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?
RET
FOR training
SL training
BO training
What is the purpose of pilot testing a new performance management system?
To identify employees who are resistant to the change
To identify problems with the system before it is implemented system-wide
To identify supervisors who are not able to rate employees properly
To identify subordinates who should be terminated immediately
During the monitoring and evaluation stage, which of the following evaluation data should be collected?
Reactions to system, assessment of operational and technical requirements, and effectiveness of performance ratings
Reactions to supervisor behavior, and employee motivations
Employee demographic information, and turnover rates
Number of training sessions, performance discussion meetings, and online appeals filed
