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Worksheets

Managing Digital Firm - Session 9-11

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Systems that read and interpret individual

human traits, such as fingerprints, irises, and voices, in order to grant or deny

access, called:

a)

Biometric detection

b)

Biometric authentication

c)

Physical authentication

d)

Physical detection

2.

A device about the

size of a credit card that contains a chip formatted with access permission and

other data, called

a)

token

b)

passwords

c)

smart card

d)

chip

3.

A physical

device, similar to an identification card, that is designed to prove the identity

of a single user, called

a)

token

b)

password

c)

smart card

d)

chip

4.

ERP is

a)

enterprice resource

planning

b)

enterprise restore

planning

c)

enterprise resource

plan

d)

enterprise resource

planning

5.

A network of organizations and business processes for

procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers, called

a)

A firm’s supply chain

b)

supplier chain system

c)

supply chain distributor

d)

supply chain customer

6.

the price of a

product varies depending on the demand characteristics of the customer or

the supply situation of the seller, called

a)

menu costs

b)

transaction costs

c)

wave cost

d)

dynamic pricing

7.

which of the following options does not include Digital goods....

a)

Music

b)

newspapers

c)

books

d)

car

8.

electronic commerce involves retailing

products and services to individual shoppers, called

a)

Business-to-business (B2B)

b)

Business-to-consumer (B2C)

c)

Consumer-to-consumer (C2C)

d)

Government-to-Business (G2B)

9.

electronic commerce involves sales of goods

and services among businesses, called

a)

Business-to-business (B2B)

b)

Business-to-consumer (B2C)

c)

Consumer-to-consumer (C2C)

d)

Government-to-Business(G2B)

10.

Knowledge residing in the minds of employees that has not been documented

is called

a)

tacit knowledge

b)

excellent knowledge

c)

explicit knowledge

d)

smart knowledge

11.

knowledge that has been documented is

called

a)

tacit knowledge

b)

excellent knowledge

c)

explicit knowledge

d)

smart knowledge

12.

the set of business processes developed in

an organization to create, store, transfer, and apply knowledge, called

a)

Document management

b)

Knowledge management

c)

File management

d)

Expert management

13.

which of the following options is not the knowledge management value chain.....

a)

Knowledge Acquisition

b)

Knowledge Storage

c)

Knowledge Dissemination

d)

Knowledge Exchange

14.

explicit knowledge that

exists in formal documents, as well as in formal rules that organizations derive

by observing experts and their decision-making behaviors, called

a)

Folder knowledge

b)

Dynamic knowledge

c)

Structured knowledge

d)

Normal knowledge

15.

Tools for the

management, delivery, tracking, and assessment of various types of employee

learning and training, called

a)

learning management solution (LMS)

b)

learning moments system (LMS)

c)

learn management system (LMS)

d)

learning management system (LMS)

16.

an intelligent technique for capturing tacit knowledge in

a very specific and limited domain of human expertise called

a)

Expert systems

b)

Artificial intelligence

c)

Knowledge discovery

d)

knowledge base

17.

Software programs that work without direct human intervention

to carry out specific tasks for an individual user, business process, or software

application, called

a)

Genetic algorithms

b)

Intelligent agents

c)

Neural networks

d)

Machine learning

18.

Which of the following is not an intelligent technique....

a)

data mining, expert systems

b)

neural networks, fuzzy logic

c)

data mining, intelligent agents

d)

expert networks, genetic algorithms

19.

The chief knowledge officer (CKO) is

a)

responsible for the firm’s knowledge

management program

b)

responsible for ensuring that the company complies with existing data privacy

laws.

c)

in charge of information systems

security for the firm and is responsible for enforcing the firm’s information

security policy

d)

a senior manager who oversees the use

of information technology in the firm

20.

Which of the following questions is not management information systems

(MIS)....

a)

MIS summarize and report on the company’s basic operations using data

supplied by transaction processing systems

b)

MIS provide middle managers with reports on the organization’s current performance

c)

MIS also supports knowledge recording activities from experts

d)

MIS also designates a specific category of information systems serving

middle management