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WorksheetsAutocare Mock
Total questions: 20
Worksheet time: 10mins
what are the main requirements of Directive 2006/40/EC?
To reduce hydrocarbons from air conditioning systems
To limits the waste from tyre manufacturing
To define the manufacturers carbon footprint
To standardise the level of emission outputs
Why is a 'Safe Working Load' label fitted on a hydraulic jack?
To ensure it will fit underneath any vehicle
To control the maximum lifting weight
To prevent overloading of the seals
To enable it to be used on all vehicles
How can a reduction in injuries be achieved in the workplace?
By preventing all accidents from occurring
By completing a risk assessment
By eliminating all possible dangers
By maintaining a daily task log
What safety precaution must be followed before removing an alternator from a vehicle?
Download the systems memory
Unplug the wiring harness
Remove the drive belt
Disconnect the battery
What safety device should be fitted to oxy-fuel equipment to prevent an explosion?
A torch nozzle filter
bottle shut off valve
Flashback arrestor
Which legislation relates to the positioning of exhaust components in a parts stock system?
A. Manual handling regulations (1992).
B. Environmental protection act (1990).
C. Explosive regulations (2014).
D. Waste Disposal Act (2012).
What is the function of the inverter in an electric hybrid vehicle?
A. To provide forward propulsion.
B. To convert DC to AC Voltage.
C. To generate DC Voltage.
D. To enable stop-start assistance.
What is the minimum glove specification that must be used when working on the high voltage system of an electric hybrid vehicle?
A. Class 0 1000 Volts.
B. Class 5 2000 Volts.
C. Class 20 5000 Volts.
D. Class 30 3000 Volts.
What is the purpose of keeping the automotive working environment clean and well maintained?
A. To provide a happy working environment.
B. To provide a safe working environment.
C. To provide a comfortable working environment.
D. To provide a stress free working environment.
Which legislation has to be complied with when disposing of waste tyres?
A. Control of Substances Hazardous to Health (2002).
B. Health and Safety at Work Act (1974).
C. Environmental Protection Act (1990).
D. Waste Disposal Act (2012).
What protects customers when an unauthorised payment is taken from their debit card?
A. Payment Service Regulations.
B. Credit Consumer Act.
C. Financial Conduct Authority.
D. Citizen’s Advice Bureau.
Why is it important to report on progress when repairing vehicles?
A. To maintain profit margins.
B. To ensure customer satisfaction.
C. To pre-order the warranty parts.
D. To complete all the work.
When processing customer data, what must be ensured to comply with General Data Protection Regulations (GDPR)?
A. That clear consent has been given.
B. That records can be kept forever.
C. The request is in an electronic format.
D. The information is publicly available.
Who should a breach of personal data be reported to under General Data Protection Regulations (GDPR)?
A. Health and Safety Executive Office.
B. Local District Council Office.
C. Chief Police Constable’s Office.
D. Information Commissioner’s Office.
Why is it important that jargon should be avoided when talking to customers?
A. To prevent accidents.
B. To minimise delays.
C. To reduce downtime.
D. To avoid misinterpretation.
What is the most effective method to communicate with a customer who speaks a different language?
A. Use an online translator.
B. Draw simple images.
C. Refer to a textbook.
D. Ask a colleague.
How can a workshop promote brand awareness?
A. By staff wearing corporate clothing.
B. By offering product discounts.
C. By maintaining high stock levels.
D. By completing the work quickly.
Why is polite communication important when booking in a vehicle?
A. To convey accurate information.
B. To ensure the customer understands.
C. To obtain details from the customer.
D. To create repeat business.
Why is it important to have effective stock control systems?
A. To avoid the loss of parts.
B. To avoid receiving faulty parts.
C. To avoid selling damaged parts.
D. To avoid the shortage of parts.
Why should customers be kept updated on the progress of their parts order?
A. To prevent delays in sales.
B. To provide a quality service.
C. To progress transaction dates.
D. To promote sales offers.
