WorksheetsModule 12
Total questions: 45
Worksheet time: 23mins
Name
Class
Date
1.
True or False? A network baseline never ends and continually gathers information on a yearly basis.
a)
True
b)
False
2.
Which command could be used to get detailed information about directly connected Cisco neighbor devices?
a)
show cdp neighbor
b)
show ip interface
c)
show ip route
d)
show version
3.
Which document could be referenced to identify the OS on a server?
a)
End-system Documentation
b)
LAN Switch Device Documentation
c)
Router Device Documentation
4.
Which three statements will a network baseline answer? (Choose three.)
a)
How does the network perform during a normal or average day?
b)
How much did the network cost?
c)
What are the network policies?
d)
What part of the network is least used?
e)
What part of the network is most heavily used?
5.
Which topology diagram displays IP addresses?
a)
ip topology
b)
logical topology
c)
physical topology
d)
port topology
6.
During the gathering information step, which command would display the configured protocols and the global and interface-specific status of any configured Layer 3 protocol?
a)
show interface
b)
show ip interface brief
c)
show ip protocols
d)
show protocols
e)
show version
7.
In which step of the seven-step troubleshooting process, would you create a rollback plan identifying how to quickly reverse a solution?
a)
Gather information
b)
Propose Hypothesis
c)
Solve the problem and document solution
d)
Test hypothesis
8.
What is the highest OSI layer that should be considered when troubleshooting routers and Layer 3 switches?
a)
Layer 1
b)
Layer 2
c)
Layer 3
d)
Layer 4
e)
Layer 7
9.
Which are recommendations to be used when communicate with a user?
a)
All the above
b)
Always be considerate and empathize with users.
c)
Always listen or carefully read what the user is saying.
d)
Speak at a technical level they can understand.
10.
Which option lists the three troubleshooting stages in the correct order?
a)
Gather symptoms, implement corrective action, and isolate the problem.
b)
Gather symptoms, isolate the problem, and implement corrective action.
c)
Implement corrective action, gather symptoms, and isolate the problem.
d)
Implement corrective action, isolate the problem, and gather symptoms.
11.
Which structured troubleshooting method should be used when a cabling problem is suspected?
a)
Bottom-up Troubleshooting Method
b)
Comparison Troubleshooting Method
c)
Divide-and-conquer Troubleshooting Method
d)
Educated Guess Troubleshooting Method
12.
Which structured troubleshooting method should be used when a software orientated problem occurs?
a)
Divide-and-conquer Troubleshooting Method
b)
Educated Guess Troubleshooting Method
c)
Follow-the-Path Troubleshooting Method
d)
Top-down Troubleshooting Method
13.
Cisco IOS log messages fall into one of eight levels. Which syslog logging level is used to log the highest severity level?
a)
0
b)
1
c)
4
d)
6
e)
7
14.
Which hardware troubleshooting tool is a multifunctional handheld device used to test and certify copper and fiber cables for different services and standards?
a)
Cable Analyzer
b)
Cable Tester
c)
Digital Multimeters
d)
Network Analysis Module
e)
Portable Network Analyzers
15.
Which of these is an on-line network device vendor resource that can be used as a source of information?
a)
Baselining tool
b)
Knowledge base
c)
Network Management System (NMS)
d)
Protocol analyzer
16.
Which tool is useful to investigate packet content while flowing through the network?
a)
Baselining tool
b)
Knowledge base
c)
Network Management System (NMS)
d)
Protocol analyzer
17.
Which OSI layer are you troubleshooting when investigating a DNS related problem?
a)
Application
b)
Data link
c)
Network
d)
Physical
e)
Transport
18.
Which OSI layer are you troubleshooting when investigating a routing protocol loop?
a)
Application
b)
Data link
c)
Network
d)
Physical
e)
Transport
19.
Which OSI layer are you troubleshooting when investigating a spanning-tree loop?
a)
Application
b)
Data link
c)
Network
d)
Physical
e)
Transport
20.
Which OSI layer are you troubleshooting when investigating an extended ACL related problem?
a)
Application
b)
Data link
c)
Network
d)
Physical
e)
Transport
21.
Which OSI layer are you troubleshooting when the cause of network transmission errors is due to late collisions, short frames, and jabber?
a)
Application
b)
Data link
c)
Network
d)
Physical
e)
Transport
22.
A company is setting up a website with SSL technology to protect the authentication credentials required to access the website. A network engineer needs to verify that the setup is correct and that the authentication is indeed encrypted. Which tool should be used?
a)
baselining tool
b)
cable analyzer
c)
fault-management tool
d)
protocol analyzer
23.
A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?
a)
a description of the problem and solution
b)
everything that was done to try to solve the problem
c)
only the failed attempts, so that future technicians will know what not to try
d)
only the solution, because this solved the problem
24.
A network engineer is troubleshooting a network problem and can successfully ping between two devices. However, Telnet between the same two devices does not work. Which OSI layers should the administrator investigate next?
a)
all of the layers
b)
from the network layer to the application layer
c)
from the network layer to the physical layer
d)
only the network layer
25.
A network engineer is troubleshooting a network problem where users cannot access the FTP server at the same IP address where a website can be successfully accessed. Which troubleshooting method would be the best to apply in this case?
a)
bottom-up
b)
comparing IP settings on user workstations
c)
divide-and-conquer
d)
top-down
26.
A network technician is troubleshooting an email connection problem. Which question to the end-user will provide clear information to better define the problem?
a)
How big are the emails you tried to send?
b)
Is your email working now?
c)
What kind of equipment are you using to send emails?
d)
When did you first notice your email problem?
27.
A networked PC is having trouble accessing the Internet, but can print to a local printer and ping other computers in the area. Other computers on the same network are not having any issues. What is the problem?
a)
The default gateway router does not have a default route.
b)
The link between the switch to which the PC connects and the default gateway router is down.
c)
The PC has a missing or incorrect default gateway.
d)
The switch port to which the PC connects has an incorrect VLAN configured.
28.
A team of engineers has identified a solution to a significant network problem. The proposed solution is likely to affect critical network infrastructure components. What should the team follow while implementing the solution to avoid interfering with other processes and infrastructure?
a)
Change-control procedures
b)
Knowledge base guidelines
c)
One of the layered troubleshooting approaches
d)
Syslog messages and reports
29.
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?
a)
The default gateway is incorrect.
b)
The NIC driver is out of date.
c)
The operating system is not compatible with the remote sites.
d)
The TCP/IP protocol stack is not loaded.
30.
A user reports that after an OS patch of the networking subsystem has been applied to a workstation, the workstation performs very slowly when connecting to network resources. A network technician tests the link with a cable analyzer and notices that the workstation sends an excessive number of frames smaller than 64 bytes and also other meaningless frames. What is the possible cause of the problem?
a)
Cabling faults
b)
Corrupted application installation
c)
Corrupted NIC driver
d)
Ethernet signal attenuation
31.
After which step in the network troubleshooting process would one of the layered troubleshooting methods be used?
a)
determining ownership
b)
documenting symptoms
c)
gathering symptoms from suspect devices
d)
narrowing the scope
32.
An administrator is troubleshooting an Internet connectivity problem on a router. The output of the show interfaces gigabitethernet 0/0 command reveals higher-than-normal framing errors on the interface that connects to the Internet. At what layer of the OSI model is the problem likely occurring?
a)
Layer 1
b)
Layer 2
c)
Layer 3
d)
Layer 4
e)
Layer 7
33.
In which step of gathering symptoms does a network engineer determine whether the problem is at the core, distribution, or access layer of the network?
a)
Determine ownership.
b)
Determine the symptoms.
c)
Document the symptoms.
d)
Gather information.
e)
Narrow the scope.
34.
Users report that the new website http://www.company1.biz cannot be accessed. The help desk technician checks and verifies that the website can be accessed with http://www.company1.biz:90. Which layer in the TCP/IP model is involved in troubleshooting this issue?
a)
Application
b)
Internet
c)
Network access
d)
Transport
35.
What is the purpose of establishing a network baseline?
a)
to document and analyze the network traffic
b)
to help monitor and troubleshoot network performance
c)
to provide an inventory of network devices
d)
to verify the configuration of routers and switches on the network
36.
What network troubleshooting capability is provided by a cable analyzer?
a)
discovering VLAN configuration and viewing switch interface details
b)
generating reports on traffic that is consuming critical network resources
c)
measuring electrical values of voltage, current, and resistance
d)
testing and certifying of copper and fiber cables
37.
When should a network performance baseline be measured?
a)
after normal work hours to reduce possible interruptions
b)
during normal work hours of an organization
c)
immediately after the main network devices restarted
d)
when a denial of service attack to the network is detected and blocked
38.
Which IOS command can be used to test if other network protocols are working?
a)
ping
b)
ssh
c)
telnet
d)
traceroute
39.
Which number represents the most severe level of syslog logging?
a)
0
b)
1
c)
6
d)
7
40.
Which statement describes the physical topology for a LAN?
a)
It defines how hosts and network devices connect to the LAN.
b)
It depicts the addressing scheme that is employed in the LAN.
c)
It describes whether the LAN is a broadcast or token-passing network.
d)
It shows the order in which hosts access the network.
41.
Which three pieces of information are typically recorded in a logical topology diagram? (Choose three.)
a)
Device locations
b)
Device models and manufacturers
c)
IP addresses and prefix lengths
d)
Routing protocols
e)
Static routes
42.
Which troubleshooting method begins by examining cable connections and wiring issues?
a)
Bottom-up troubleshooting
b)
Divide-and-conquer troubleshooting
c)
Substitution troubleshooting
d)
Top-down troubleshooting
43.
Which troubleshooting software is an example of a network management system tool?
a)
CyberGauge
b)
LANsurveyor
c)
WhatsUp Gold
d)
Wireshark
44.
Which troubleshooting tool can be used to pinpoint the distance to a break in a network cable?
a)
cable tester
b)
digital multimeter
c)
network analysis module
d)
network analyzer
45.
While designing changes to a data center because of a new IoE implementation, a network administrator has the job of diagramming the new physical topology of the area. What should be included in the physical topology diagram?
a)
cable locations and lengths between servers and switches
b)
technical specifications of firewalls
c)
the IP addressing scheme for all workstations in the company
d)
the service level agreement from the ISP
100 %
