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WorksheetsCustomer Centricity
Total questions: 10
Worksheet time: 5mins
"Customers prioritize affordability and simplicity, seeking low-cost solutions with minimal hassle"
This statement refers to which customer needs?
Cheap & Basic
Efficient & Pragmatic
Quick & Easy
Demanding the Best
Customer Centricity aims to increase short-term profits.
TRUE
FALSE
Which of this is NOT one of Zurich's focused segments of customers?
Aspiring Adults
Affluent Families
Comfortable Seniors
Emerging Families
What do we need to change to become "customer-centric"? Select multiple.
Shift to Customer-Centricity
Focus only on Product-based sales
Utilization of Segmentation Insights
Implementation of "One-Zurich" Approach
Building meaningful relationships with customers involves understanding their goals and frustrations.
TRUE
FALSE
Which of the following is a key element in building trust with customers?
High marketing spend
Transparency
Frequent promotions
Social media presence
In the customer-centric model, who is at the center of all business decisions?
Employees
Suppliers
Shareholders
Customers
Customer centricity primarily focuses on increasing short-term sales.
FALSE
TRUE
1. Understanding and addressing customer frustrations can enhance customer loyalty.
FALSE
TRUE
One of the Key Needs of Aspiring Adults is:
Demanding the Best
Peace of Mind Assurance
Efficient & Pragmatic
Cheap & Basic
