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WorksheetsKoodo Internet - OSL Launch
Total questions: 19
Worksheet time: 14mins
What type of home Internet do we offer?
Fiber
5G
Cable
DSL
Customers can use their own equipment
True
False
Koodo Internet subscription requires a credit check
True
False
What methods of payment are accepted? (select all that apply)
Prepaid Credit Card
Valid Canadian Credit Cards
Visa/Mastercard debit
International Credit Card
True or False: Customers will receive a monthly bill
True
False
When do you enter the customer’s credit card information?
In the portal after entering the customers contact information
Call Channel Care to add the credit card to the customer’s account
Customers can go to their bank to add the credit card
The customer will receive an email with a link to complete the transaction and add their credit card
When will the first payment for Koodo Internet come out?
On the activation date you selected
As soon as they receive their equipment
Immediately after confirming your subscription
On the 1st of every month
What is the coverage range for Koodo Internet within a home?
1000 sq ft
1500 sq ft
2000 sq ft
2500 sq ft
When is a technician required?
A technician may be required if their home has never had prior cable internet services with Rogers, Shaw, Videotron or Cogeco
A technician is required for every home to ensure it is plugged in correctly
A technician will drop off the equipment and complete a speed test
A technician is never required
True or False: Customers are required to pay for an install fee if a technician is required.
True
False
Who is eligible for bundling discounts for Koodo Internet? (Select all that apply)
Koodo Postpaid Customers
Telus Postpaid Customers
Koodo Prepaid Customers
All customers
How do customers cancel their subscription?
Self Serve
Customers have to visit a store
Customers can remove their credit card through self serve to cancel
Koodo Assist/ChatBot
What features make up the Happy Stack bundle?
Telus or Koodo Mobility
Koodo Internet
Stream+
Netflix
What streaming services are included in Stream+?
Netflix
Disney+
Amazon Prime
Telus Films & Series
All of the above
What is the promo code for Telus customer to receive a bundling discount for Koodo Internet?
KITMOB
TELUSROCKS
T2K2024
Can a SmartHome Security customer receive discounts on Koodo Internet?
Yes - Use promo code: KITSHS for $10 off (doesn't stack with mobility discount)
No - only mobility customers will receive a discount
Yes - Use promo code: SAVEWITHSHS
What is the first thing you should when activating Koodo Internet?
(a)
Match the customer to their Koodo Internet Plan:
Unlimited - 100Mbps
-Students
-Emails, light browsing & useag
Unlimited - 500Mbps
-work from home, streaming, video calls
Unlimited - 1Gbps
>2 in Household
-gamers, streaming
What are the benefits to selling Koodo Internet?
