WorksheetsRESERVATION TERMS
Total questions: 50
Worksheet time: 17mins
The approximation time of the guest checked-in to the hotel which is influenced by a factor, for example airplane flight hours...
ETA
ETD
PAX
OTA
The approximation time of the guest checked-out to the hotel which is based on factors such as flight or event...
ETA
ETD
PAX
OTA
Guest desired to add the length of stay in order to stay last one night or more ...
Postpone
Guaranteed
Extend Night
Compliment
Free use of hotel facilities such as an extra treatment for VIP guest and effort in order to create a pleasant experience for guests....
Compliment
Cancellation
Allotment
Amendment
A decision to stop something such as the arrival to the hotel that has already been arranged upon reservation...
Postpone
Cancellation
Upgrade
Allotment
Postpone is...
Average price of a hotel room
To delay or re-arrange for it to take an arrival or period of stay at a uncertain or later time
Room rates or prices given to companies that have collaborated with hotels such as travel agents in accordance with past contractual agreements
Excess room bookings at a hotel exceed the number of rooms the hotel has
A type of service from the hotel where guests can request the service to be awakened by telephone...
Outgoing Call
Incoming Call
Wake Up Call
Telephone Courtesy
Time you are allowed to start your stay
Check In Time
Check Out Time
OTA
P/A
Time you must vacate your room...
Check In Time
Check Out Time
FIT
GIT
Guaranteed is...
Request to check in before the standard time
Use of a credit card to secure a reservation
Booking more rooms than available, anticipating no-shows
Request to check out after the standard time
A guest request that would be charge 50% if check in within 7 - 9 am and 25% if check in within 10 am - 12 pm....
Early Check In
Late Check Out
Guaranteed
Deposit
Request to check out after the standard time...
Early Check In
Late Check Out
Guaranteed
Deposit
Assigning the room number in the hotel system for guests who will stay and adjusted to the guest's special requests and preferences....
Walk In
Room Rate
Room View
Room Blocking
A financial transaction between a guest and the hotel, assigned to individual guests or guestrooms....
P/A
C/A
OTA
T/A
In travel and hospitality contexts, it typically refers the number of guests staying in a room or group booking...
P\A
C/A
PAX
OTA
C/A is...
Check Account
Company Account
Company Allocation
Check Allotment
A website or platform that allows travelers to book accommodations, flights, car rentals, and other travel services online. Examples include Expedia, Booking.com, and Airbnb.
OTA
C/A
P/A
PAX
A … is a person or agency that assists clients in planning and booking travel arrangements, including hotel reservations.
Check Availability
Direct Reservation
Travel Agent
PAX
The transaction code for which the bill is charged according to what is stated on the travel agent voucher is...
P/A
C/A
CTA
RO
Booker is...
The person who makes the reservation
A website or platform that allows travelers to book accommodations, flights, car rentals, and other travel services online
The type of view a room offers
The final date by which a reservation must be made or modified
Payment made before the stay, often required to secure a reservation. This can include full payment or a deposit.
Advance Payment
Assignment
FIT
GIT
The scenery option the guest could enjoy in order to improving overall experience during their stay.....
Room
Room Rate
Room View
Room Booking
Cut Off Date means…
Time you are allowed to start your stay
The latest time you must vacate your room
Process allowing guests to complete check-in procedures before arrival
The final date by which a reservation must be made or modified
A formal document or email confirming the details of a reservation, including booking number, dates, room type, and rate. It serves as proof of the booking.
Confirmation Letter
Cash Basis
RO
RB
A status where the guest doesn't have a deposit, so that consume payments must be pay directly
Advance Payment
Cash Basis
RO
RB
… refers to a type of rate or agreement where all costs, including accommodation, meals, and additional services, are covered in a single payment or package.
Allotment
Availability
All Expenses
Advance Payment
a stay package that only the stay is included in the rates and you will have to pay extra for using the dining facilities at the hotel....
Room Breakfast / European Plan
Room Breakfast / Full American Plan
Room Only / Continental Plan
Room Only / European Plan
Where the hotel package includes a daily breakfast with your rooms stay....
Room Package / American Breakfast
Room Package / Full American Plan
Room Breakfast (RB) / Continental Plan
Room Breakfast (RB) / European Plan
… is a specific number of rooms reserved in advance by a hotel for a particular group, event, or agency, often at a negotiated rate.
Allotment
Cash Basis
Upgrade
Deposit
… is a complimentary or paid enhancement to a better room type or category than originally booked. This might include larger rooms, better views, or additional amenities.
Compliment
Upgrade
RO
RB
Dynamic Rate/Fluctuative Rate means…
A traveler who makes their own arrangements and bookings independently, rather than as part of a group or package tour.
An estimate or prediction of future room demand, occupancy rates, and revenue, used by hotels to plan pricing and inventory strategies.
A pricing strategy where room rates change based on factors such as demand, booking time, and availability. Prices can vary throughout the day or season.
A term used to describe a guest who is staying beyond their original check-out date, often requiring special arrangements or adjustments.
An estimate or prediction of future room demand, occupancy rates, and revenue, used by hotels to plan pricing and inventory strategies...
Upgrade
Dynamic Rate
Allotment
Forecast
FIT stands for...
Free Independent Traveler
For Independent Traveler
Free Inden Travel
Free Inden Traveler
GIT stands for.....
Group In Travel
Group Inclusive Tour
Group Include Tour
Group In Tour
A term used to describe a guest who is staying beyond their original check-out date, often requiring special arrangements or adjustments...
Stay Over
RO
RB
Availability
… is the status of rooms being open for booking. It refers to whether rooms are free or occupied on given dates.
Stay Over
Availability
Tentative
Upgrade
… is a provisional or preliminary booking that is not yet confirmed. It means that the reservation is on hold and subject to change based on availability or other conditions.
Stay Over
Availability
Tentative
Upgrade
What’s the meaning of Waiting List?
A list of guests who have expressed interest in staying at the hotel on dates when the hotel is currently fully booked.
A status indicating that all rooms are reserved and no additional reservations can be accepted for the specified dates.
When a hotel has booked more rooms than are actually available, usually based on the expectation of no-shows.
The action of adding an additional night to an existing reservation.
….. are rooms located facing each other. They are close in proximity, often on the same floor, making it convenient for guests who want to stay near each other.
DND Room
Adjacent Room
Adjoining Room
Connecting Room
this is rooms that are next to each other and have a common wall but do not have a door and it's connected from the inside, what room is it?
DND Room
Adjacent Room
Adjoining Room
Connecting Room
….. means rooms with an internal door that connects them, allowing guests to move between rooms without exiting into the hallway. This setup is ideal for families or groups needing easy access to both rooms.
DND Room
Adjacent Room
Adjoining Room
Connecting Room
Extend Night means…
The action of adding an additional night to an existing reservation
A status indicating that all rooms are reserved and no additional reservations can be accepted for the specified dates
When a hotel has booked more rooms than are actually available, usually based on the expectation of no-shows
A list of guests who have expressed interest in staying at the hotel on dates when the hotel is currently fully booked
… is a status indicating that all rooms are reserved and no additional reservations can be accepted for the specified dates.
Extend Night
Fullybooked
Overbooked
Stay Over
….. is when a hotel has booked more rooms than are actually available, usually based on the expectation of no-shows. If all guests show up, the hotel may need to find alternate accommodations for some.
Extend Night
Fullybooked
Overbooked
Stay Over
VCC is...
Virtual Credit Card
Virtual Credit Complimentary
Victor Credit Card
Virtual Credit Courtesy
Pay Upon Arrival means…
A credit card number generated for a specific transaction or booking, often used for security or to protect the actual credit card details.
A payment policy where guests are allowed to pay for their stay when they check in or check out, rather than in advance.
A pricing strategy where room rates change based on factors such as demand, booking time, and availability.
A complimentary or paid enhancement to a better room type or category than originally booked.
….. is refers to the number of rooms or the percentage of available rooms that are currently occupied by guests
Occupancy
Deposit
Allotment
Forecast
In the context of hotel reservations, an .…. refers to any change made to an existing booking. This can include: data changes, room type adjustments, guest details, special request, booking modifications.
Amandment
Allotment
Availability
Cancellation
.…. refers to a sum of money paid in advance to secure a reservation. This is typically required to confirm a booking.
Deposit
Payment
Upgrade
Amandment
.…. is a service provided by hotels to help guests wake up at a specified time.
Room Dining
Bell Service
Wake Up Call
PAX
