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WorksheetsCommunication Check In
Total questions: 27
Worksheet time: 14mins
Name
Class
Date
1.
One way for a nursing assistant to communicate effectively with a resident who has a visual impairment is to
a)
Wait until the resident speaks to her before identifying herself
b)
Touch the resident on the arm before identifying herself to let her know the NA is there
c)
Speak as little as possible while providing care
d)
Use the face of an imaginary clock to explain the position of objects
2.
Which of the following is an example of nonverbal communication by a nursing assistant?
a)
Writing a note in a resident’s chart
b)
Giving an oral report to a supervisor
c)
Smiling at a new resident
d)
Speaking in an encouraging tone of voice to a resident who is moving slowly
3.
An example of active listening is
a)
NA looking around the room while the resident is speaking
b)
NA finishing the resident’s sentences to make communication faster
c)
NA focusing on the resident and providing feedback
d)
NA talking constantly so that there are no pauses in the conversation
4.
If a resident is difficult to understand, a nursing assistant should
a)
Pretend to understand the resident even when she does not so the resident will not feel embarrassed
b)
Restate what the resident is saying in her own words to find out if she has understood
c)
Avoid communicating with the resident
d)
Use clichés to make it easier for the resident to understand what is being said
5.
If a resident’s native language is different from the nursing assistant’s, the nursing assistant should
a)
Use an interpreter to translate the message
b)
Ignore the resident unless she speaks in the NA’s language to encourage learning
c)
Communicate with coworkers in the NA’s native language in front of the resident
d)
Ask the resident only yes/no questions
6.
Each time a nursing assistant greets a resident before performing a procedure, he should
a)
Assume that the resident knows who he is
b)
Explain the procedure to be performed
c)
Reassure the resident that she will not have to do anything during the procedure
d)
Avoid telling the resident about the procedure if he thinks it will upset her
7.
One way for an NA to have a positive relationship with a resident’s family and friends is to
a)
Avoid talking to the resident when he has visitors
b)
Let the family take care of the resident’s needs themselves
c)
Tell the resident’s friends stories about the resident that will make them laugh
d)
Respond immediately when the resident calls for help
8.
Which of the following shows the correct conversion of 1330 to regular time?
a)
1:30 a.m.
b)
1:30 p.m.
c)
11:30 a.m.
d)
11:30 p.m.
9.
Which of the following shows the correct conversion of 7:45 p.m. to military time?
a)
0745 hours
b)
1975 hours
c)
1945 hours
d)
0775 hours
10.
A nursing assistant’s responsibility with a resident’s medical chart is to
a)
Keep the chart in case it is needed later
b)
Make changes to the care plan
c)
Gather information and note observations and care
d)
Suggest the best treatment for the resident
11.
A nursing assistant can share information about residents with
a)
Anyone she chooses
b)
The resident’s family and friends
c)
Other members of the care team
d)
No one
12.
Accurate documentation is important because
a)
The NA does not want to get into trouble
b)
Documentation provides an up-to-date record of a resident’s status and care
c)
Family members will want to review the medical chart regularly
d)
The NA determines each resident’s diagnosis based on her documentation
13.
Which of the following is an example of objective information?
a)
“Mr. Castillo seems a little grouchy today.”
b)
“Mr. Castillo says that he has a stomachache.”
c)
“Mr. Castillo’s blood pressure is 115/68.”
d)
“Mr. Castillo doesn’t get along with the nurses.”
14.
Which of the following is an example of subjective information?
a)
“Mrs. Parker says she is dizzy.”
b)
“Mrs. Parker has a temperature of 101°F.”
c)
“Mrs. Parker had a visit from her son today.”
d)
“Mrs. Parker did not eat any of her dinner.”
15.
Choose the resident condition that the NA should report immediately to the nurse:
a)
Family visiting
b)
Chest pain
c)
Watching too much TV
d)
Acting lonely
16.
If a nursing assistant sees a call light for a resident who is not assigned to her, she should
a)
Answer the call light
b)
Tell the nursing assistant assigned to that resident to answer it
c)
Tell the supervisor
d)
Ignore it
17.
If a resident has a hearing impairment, a nursing assistant should
a)
Make sure the light is on the resident’s face, not the NA’s
b)
Make sure the light is on the nursing assistant’s face, not the resident’s
c)
Raise the pitch of her voice so that the NA is heard
d)
Look at the ground when speaking to the resident
18.
Which of the following is the best example of how a nursing assistant should communicate with a resident who is anxious?
a)
The NA should gently ask the resident what is bothering him.
b)
The NA should speak more loudly.
c)
The NA should suggest medication that is commonly used for anxiety.
d)
The NA should tell the resident that it is best to stop worrying so much.
19.
Which of the following is the best way for a nursing assistant to communicate with a resident who has depression?
a)
The NA should use body language that shows interest.
b)
The NA should avoid eye contact with the resident.
c)
The NA should discourage other residents from talking to the resident.
d)
The NA should change the subject when the resident wants to talk about his feelings.
20.
Which of the following is the best way for a nursing assistant to respond to a resident who is angry?
a)
The NA should ignore the resident until the resident calms down.
b)
The NA should try to find out what is causing the resident’s anger.
c)
The NA should ask the resident to stop being angry.
d)
The NA should restrain the resident.
21.
Which of the following is true of combative behavior?
a)
The behavior is usually a reaction to a specific person.
b)
The behavior is not a concern to staff or other residents.
c)
The behavior may be caused by disease or medication.
d)
The behavior does not need to be reported.
22.
If a resident becomes combative, a nursing assistant should
a)
Try to find out what triggered the behavior
b)
Leave the resident alone to calm down
c)
Tell the resident that he may be removed from the facility if he does not stop soon
d)
Argue with the resident to make him understand what is best
23.
When is it appropriate for a nursing assistant to hit a resident?
a)
When a resident is uncooperative during care
b)
When a resident threatens the nursing assistant or others
c)
When a resident hits the nursing assistant first
d)
Never
24.
Which of the following would be the best response by a nursing assistant if a resident is demonstrating inappropriate sexual behavior?
a)
The NA should distract the resident or direct her to a private area.
b)
The NA should ignore the behavior.
c)
The NA should let the resident know that everyone is very upset by this behavior.
d)
The NA should discuss the behavior with other residents to see if they found it upsetting.
25.
When a resident is confused, the nursing assistant should
a)
Leave the resident alone until she is oriented
b)
Provide a quiet environment
c)
Avoid telling the resident about plans for the day because it increases confusion
d)
Speak quickly to distract the resident
26.
A person in a coma may still be able to
a)
Hear
b)
Speak
c)
See
d)
Walk
27.
When communicating with a resident who has a speech impairment, the nursing assistant should
a)
Give the resident time to speak
b)
Remove oxygen before the resident speaks
c)
Insert the tracheostomy tube before the resident speaks
d)
Insist that the resident speak
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