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WorksheetsReceptionists Training
Total questions: 10
Worksheet time: 6mins
Receptionists are the "bridge" between _______ and ________ ? (Select 2 correct answers)
Dealership
Sales Consultant
Customers
Sales Associate
Receptionists act as the _______ of Hyundai
Sales Consultant
Sales Associate
Brand Ambassador
Frontliner
Why is a warm and kind greeting important?
To convince the customers to buy the product
To prevent customers from asking questions
To receive a tip from the customers
It serves as the first impression of Hyundai
What do receptionists need to do after a customer call? (Select 2 correct answers)
Document the customer information to the CRM
Check if the consultant has contacted the customer on time
Wait for the customers to call again
Share the dealership number to the customer
As a receptionist, what to do if a sales consultant is unavailable for consultation with a customer?
Tell the customer to call back
Ask for the customer's permission and confirm how and when they should contact customer
Wait for the sales consultant to be available
Put them on hold
Which one is one of the main competencies of a Hyundai Receptionist?
Passion for the Brand
Diligence
Dexterity
Sales Skills
Who can be a receptionist?
Everyone
Desk Clerks
Dealership Owner
Sales Consultants
Which one is NOT one of the H.E.A.R.T. key behaviour?
Host
Respect
Thank
Answer
Which one here is NOT a responsibility of a receptionist?
Prepare
Customer Farewell
Identify Purpose
Selling Cars
What is the definition of a Receptionist?
A person who welcomes
A front desk clerk
A phone answerer
A customer service manager
