WorksheetsHTIA: Unit 1 Practice Quiz
Total questions: 15
Worksheet time: 8mins
When Corrine stayed at a hotel, she paid for her room for a finite amount of time, not to own it. What is this an example of?
perishability
immobility
inseparability of product and consumption
inconsistency
Joe and Melinda are interested in planning and booking several vacations to celebrate their first year of retirement, but they have no idea where they want to go or what they need to do. Who should they call for guidance and help in planning their vacations?
concierge
event planner
server
travel agent
What is an example of product perishability in the hospitality and tourism industry?
seats available on a specific airplane flight
plants in a hotel lobby
number of stops a train makes on its daily route
amount of positive reviews for an establishment on a website
After dealing with a deadly tornado where her hotel is, Marianne has decided to revise and update the procedures for when something like this natural disaster occurs. Where will she do this?
on the hotel social media platforms
in the guest welcome packet
in the hotel security plan
in the hotel safety plan
Wendy and Pete want to book a hotel that is in a snowy climate. The rate is $150. They think it's a steal. Jonah and Megan look at the same room in the same hotel and feel it's over priced due to the cold weather. What defining characteristic of hospitality is this an example of?
creativity
inconsistency
exclusivity
ambiguity
What is a commonality that hospitality and tourism businesses share in terms of structures or challenges?
They must all spend the same on advertising and promotions.
They must set prices in a similar financial range.
They must offer services in the same three languages.
They must create a pleasing atmosphere.
Someone who serves food and beverage to patrons in the hospitality and tourism industry is referred to as:
a server.
a travel agent.
a gaming manager.
a concierge.
In the hospitality and tourism industry, if a "product" isn't sold that day, the profit from that product on that day is lost. What is this an example of?
pershability
consistency
inconsistency
regulation
What characteristics do successful people in the Hospitality and Tourism industry generally have?
conservative, creative, excellent technical skills
friendly, customer-service focused, excellent communication skills
relaxed, laid back, superb organizational skills, multi-lingual
introverted, superior culinary skills, able to perform fast math
If you can't pick up and move the hotel, what is this an example of?
manageability
perishability
immobility
undeniability
The hospitality and tourism industry can be separated into a variety of different sub-categories; however, there is often overlap between these categories. What is an example of this overlap?
a hotel that has an onsite restaurant and/or offers room service
a train that has comfortable seating
a hotel that offers upgraded rooms for celebrities
a plane that provides free baggage check
Calvin just arrived at his job at a local hotel, and he is already busy assisting guests with personal services such as messages and transportation. What role does Calvin have at the hotel?
event planner
server
concierge
gaming manager
If someone is interested in working in a casino, planning and directing gaming operations. What role should the person apply for?
server
gaming manager
recreation manager
travel agent
It's wedding season, one of the busiest times for the hospitality and tourism industry. What job position at a hotel is MOST impacted and kept very busy during wedding season?
event planner
travel agent
server
concierge
If a job has the duties of setting up kayaks, inner tubes, and snorkel masks for hotel guests. What is most likely that the job title is called?
concierge
recreation attendant
server
event planner
