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i have a mouth and must in fact scream

Total questions: 20

Worksheet time: 11mins

Name
Class
Date
1.

Eye contact, smiling and posture are all examples of:

a)

inflection

b)

personality

c)

verbal communication

d)

nonverbal communication

2.

Which of the following statements describes an appropriate technique to use when making eye contact?

a)

stare directly into the other person's eyes

b)

avoid making eye contact as soon as you start a conversation

c)

use eye contact throughout the conversation to demonstrate interest

d)

look over the other person's shoulders as though you find something more interesting

3.

Leaning forward during a conversation might communicate:

a)

"I'm very bored."

b)

"I've had enough."

c)

"I'm interested in what you are saying."

d)

"I'm not interested in what you are saying."

4.

The nearness of another to one's personal space is known as:

a)

gesture

b)

posture

c)

carriage

d)

proximity

5.

The tone or inflection of your voice, level and rate of speech all play a role in:

a)

listening

b)

body language

c)

verbal communication

d)

nonverbal communication

6.

Which of the following statements does NOT reflect proper grammar?

a)

How may I help you?

b)

May I shampoo you now?

c)

This oil works well on a normal skin type.

d)

This oil works good on a normal skin type.

7.

Which of the following descriptions is true of speaking with clarity?

a)

less is more

b)

change the subject often

c)

the more words the better

d)

focus on unimportant details

8.

Pronouncing words clearly, precisely and accurately is referred to as:

a)

rate

b)

tempo

c)

inflection

d)

enunciation

9.

You are-

a)

Loved

b)

Successful

c)

Worth it

d)

Worthy of respect

10.

Changing the pitch of your voice while speaking is called:

a)

rate

b)

tempo

c)

inflection

d)

enunciation

11.

The tempo used during a verbal exchange is called the:

a)

rate

b)

pitch

c)

force

d)

grammar

12.

The strength of volume during a verbal exchange is called:

a)

rate

b)

pitch

c)

force

d)

inflection

13.

True or false smiling in humans means happy, while for every other mammal means aggression

a)

True

b)

False

14.

What gets wetter and wetter the more it dries?

a)

A clean towel

b)

A disposable towel

c)

A dirty towel

d)

The towel you shared to save on laundry

15.

what is often returned but never borrowed

a)

thanks

b)

gifts

c)

socks

16.

Which of the following statements is NOT true about closed-ended questions?

a)

begin with "Did"

b)

begin with "Why"

c)

begin with "Could"

d)

begin with "Would"

17.

How should a salon professional respond to a client insisting on a certain hair color that would not be flattering to their complexion?

a)

by tactfully suggesting otherwise

b)

by using overtones

c)

by displaying a negative attitude

d)

sharing her unflattering request with other clients

18.

Use of a prompting comment such as "go on" is an example of a listening strategy called:

a)

repeat

b)

respond

c)

question

d)

paraphrase

19.

Translating what you heard into your own words is referred to as:

a)

repeating

b)

responding

c)

questioning

d)

paraphrasing

20.

Cosmetologist are licensed to do skincare, haircare, and __________.

a)

electrical

b)

nail service

c)

shaving

d)

chemical peels