WorksheetsEFFECTIVE COMMUNICATION CUL
Total questions: 15
Worksheet time: 12mins
What is communication?
Two people talking
Asking questions
Expressing information that is clearly understood
Expressing information that is not clearly understood
When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.
good
misunderstood
effective
confusing
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.
verbal communication
nonverbal communication
65% of communication is ______________________.
verbal
nonverbal
True or False?
Sometimes our body language can send a message that is different from what we meant to say.
True
False
What is a misunderstanding?
when two people agree on something
when someone takes something in a way that it was not meant to be taken
a fight
a disagreement
What is one way to avoid a misunderstanding?
send the same verbal and nonverbal message
be specific
ask questions
all of the above
True or False?
Asking questions dramatically improves your understanding.
True
False
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
A situation in which your words say one thing but your body language says another is
An “I” Message
A mixed message
Body Language
Active listening
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
What is communication?
Two people talking
Asking questions
Expressing information that is clearly understood
Expressing information that is not clearly understood
Good listening skills require constant practice.
True
False
Feedback occurs in the communication process when the sender repeats the message and clarifies it.
True
False
What are some examples of nonverbal communication
Your posture
Your smile
The way you dress
all of them
