WorksheetsWorkplace Communication and Listening Skills Quiz
Total questions: 20
Worksheet time: 40mins
What is the definition of 'Professional' in the context of workplace communication?
Establishing a relationship between an organization and the public
A courteous, conscientious, and generally businesslike manner
A paid communication which attempts to influence opinion
Listening for pleasure or recreation
Which term describes a paid communication that attempts to influence opinion?
Marketing
Advertising
Deliberative Listening
Empathetic Listening
What is the process of planning, pricing, promoting, selling, and distributing goods or services called?
Public Relations
Marketing
Appreciative Listening
False Listening
What is 'Appreciative Listening'?
Listening for pleasure or recreation
Pretending to listen but thinking of other occurrences
Paying close attention to fully understand the message
Establishing a relationship between an organization and the public
What is the purpose of 'Empathetic Listening'?
To enhance, participate, and understand a relationship
To influence opinion
To plan, price, and promote goods
To listen for pleasure or recreation
What does 'False Listening' entail?
Listening for pleasure or recreation
Pretending to listen but thinking of other occurrences
Truly understanding a message when the mind is quiet
Establishing a relationship between an organization and the public
What does 'Partial Listening' involve?
Listening with the best of intent but then becoming distracted
Pretending to listen but thinking of other occurrences
Truly understanding a message when the mind is quiet
Establishing a relationship between an organization and the public
What does 'Deep Listening' require?
Truly understanding a message when the mind is quiet and free of distractions
Pretending to listen but thinking of other occurrences
Listening for pleasure or recreation
Establishing a relationship between an organization and the public
Which type of listening is used to enhance, participate, and understand a relationship?
Deliberative Listening
Empathetic Listening
Selective Listening
Deep Listening
Which listening type involves listening for pleasure or recreation?
Appreciative Listening
False Listening
Partial Listening
Full Listening
What is the main focus of 'Deliberative Listening'?
Hearing only the content, not the feeling
Listening for pleasure or recreation
Pretending to listen but thinking of other occurrences
Truly understanding a message when the mind is quiet
What is the goal of 'Marketing'?
To satisfy a market’s needs and wants
To listen for pleasure or recreation
To pretend to listen but think of other occurrences
To establish a relationship between an organization and the public
Which listening type involves pretending to listen but thinking of other occurrences?
False Listening
Full Listening
Deep Listening
Appreciative Listening
What does 'Deep Listening' help achieve?
Truly understanding a message when the mind is quiet and free of distractions
Pretending to listen but thinking of other occurrences
Listening for pleasure or recreation
Establishing a relationship between an organization and the public
What is the primary purpose of 'Advertising'?
To influence opinion
To listen for pleasure or recreation
To pretend to listen but think of other occurrences
To establish a relationship between an organization and the public
What is a formal meeting where a person is asked to communicate skills, experiences, and interests?
Group Discussion
Interview
Presentation
Criticism
Which term describes the act of expressing thoughts through words?
Nonverbal Communication
Verbal Communication
Criticism
Etiquette
What involves postures, facial gestures, and expressions sometimes done unintentionally?
Verbal Communication
Group Discussion
Nonverbal Communication
Presentation
What is the gathering of people to exchange information, ideas, and suggestions on a specific subject?
Interview
Group Discussion
Criticism
Discrimination
What refers to generally accepted behaviors or manners required in social relations, a profession, or in life?
Discrimination
Criticism
Etiquette
Interview
