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Consumer Protection Act Quiz

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

Chapter II of the Consumer Protection Act, 2019 came into effect from:

a)

20th September 2020

b)

21st July 2020

c)

20th July 2020

d)

19th August 2019

2.

According to Section 3 Consumer Protection Act, 2019 read with Rule 3 of The Consumer Protection (Central Consumer Protection Council) Rules, 2020, the Central Council shall consist of number of members not exceeding…..

a)

12

b)

26

c)

20

d)

36

3.

When the value of the goods and services, along with compensation claimed is 1 crore rupees, then as per the Consumer Protection Act, 2019 read with Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, the Complaint can be filed in….

a)

District Commission

b)

State Commission

c)

National Commission

d)

Supreme Court

4.

Manish was driving down to his village. He wished to buy packaged drinking water. As he is an aware consumer, how can he be sure about the quality of packaged drinking water he is going to buy?

a)

He should check hallmark on the packaged water

b)

He should check ISI mark on the packaged water

c)

He should check AGMARK on the packaged water

d)

He should check for Brown dot on the packaged water

5.

Seller often adopt 'restrictive trade practice' to increase their profits and sales of the products. Few examples are:

a)

Imposing penalty for breach of contract

b)

Misleading advertisements

c)

Asking the consumer to buy goods as condition precedent for buying other goods

d)

Fake price stickers on the products

6.

Which authority under the Consumer Protection Act, 2019 does not have authority to entertain a complaint relating to violation of consumer rights or unfair trade practices or false or misleading advertisements?

a)

Central Authority

b)

Central Council

c)

District Collector

d)

Commissioner of regional office

7.

Futurista a pharma company gave an advertisement depicting that on using a medicine, 'chishtirtha', the cancer patient would be completely treated of his cancer cells without any surgery or other allopathic treatments. For giving misleading advertisements, the Central Authority can impose a penalty of

a)

Imprisonment that may extend to one year and with fine which may extend to twenty lakh rupees

b)

Imprisonment that may extend to two years and with fine which may extend to ten lakh rupees

c)

Imprisonment that may extend to five years and with fine which may extend to fifty lakh rupees

d)

No imprisonment can be given

8.

According to Section 55(1A) of the Consumer Protection Act, 2019 the qualifications, appointment, term of office, salaries and allowances, resignation, removal and other terms and conditions of service of the President and other members of the National Commission shall be according to the provisions of:

a)

Notification of the Central Government

b)

Consumer Protection Act, 2019

c)

The Tribunals Reforms Act, 2019

d)

Notification of the State Government

9.

Shagun purchased a car for 3 crore rupees from an automobile company and found that its engine was defective. After many complaints with the company that went unheard, she filed a case. She was not satisfied with the decision and hence went on to file an appeal. Suggest Shagun where to file the appeal

a)

District commission

b)

State commission

c)

National commission

d)

Supreme court

10.

Kirti purchased a washing machine from a retail company namely 'Olley Company'. He found that its drum was defective. He complained to 'Olley Company'. The Company decided to file a complaint against the manufacturer of the washing machine. The District Commission admitted the complaint of Olley Company. Which of the following statements is correct?

a)

The District Commission has exercised jurisdiction not vested in it

b)

The District Commission failed to exercise jurisdiction vested in it

c)

The District Commission has acted in its jurisdiction illegally

d)

None of the options

11.

The President and members of the State Commission shall be appointed by the State Commission on the recommendation of a selection committee NOT consisting of the following persons, namely:

a)

Justice of the High Court

b)

Chief Justice of the High Court

c)

Secretary in charge of Consumer Affairs of the State Government

d)

Nominee of the Chief Secretary of the State

12.

On removal of the President or Member of the District Commission, the State Government has to give an opportunity of hearing to the concerned, where he:

a)

Has been adjudged as an insolvent

b)

Has been convicted of an offence which involves moral turpitude

c)

Has been physically or mentally incapable of acting as such member

d)

None of the above options

13.

Which is the appropriate authority to enforce and execute the orders of the District Commission?

a)

District Court

b)

State Commission

c)

State Executive

d)

District Commission

14.

Suresh was ordered by the State Commission to pay damages to the tune of 1.3 Crore rupees to the opposite party but Suresh failed to do so. The State Commission convicted him with imprisonment of 2 years. Suresh aggrieved by this order wishes to file an appeal. Guide Suresh as to the forum before which he can file the appeal.

a)

High Court

b)

Supreme Court

c)

National Commission

d)

Central Authority

15.

Vishal filed a complaint in the District Commission against Jorgins.com for delivering wrong pair of shoes. He filed his affidavit and other substantial portion of evidences before the commission. On the final stage of the proceedings of the Commission, he was served due notice to be present, but he did not come present whereas the opposite party was present. According to you, will the District Commission:

a)

Proceed exparte

b)

Dismiss the complaint in default

c)

Decide the case on merits

d)

Fine the complainant

16.

Swayam purchased photocopy machine worth 2,00,000 rupees. He found that it was defective. Despite many complaints, 'DZ company' did not rectify the defect. He wishes to file the complaint. What is the limitation time period for filing the complaint?

a)

Within 45 days of cause of action

b)

Within one year of purchase of the photocopy machine

c)

Within two years of finding the defect

d)

Within two years of the purchase of the photocopy machine

17.

To be a chairperson or member of the National Commission, the person should have completed the age of

a)

60 years

b)

70 years

c)

40 years

d)

50 years

18.

Who cannot file a complaint?

a)

Central Authority

b)

Central Government

c)

Parent or guardian in case the consumer is minor

d)

Consumer Association not registered under any law

19.

Shipra resident of Bhubneshwar, purchased a bag at Rohtak, through Amazon that is having its place of business at Delhi. The string of the bag was damaged. Shipra wants to file a complaint. Guide Shipra where she cannot file the complaint

a)

District Commission Rohtak

b)

District Commission Bhubneshwar

c)

District Commission Delhi

d)

National Commission Haryana

20.

Who is the chairperson of the Central Consumer Protection Council?

a)

Sh. Pralhad Joshi

b)

Sh. B.L. Verma

c)

Smt. Nidhi Khare

d)

Smt. N.J. Bambhaniya