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WorksheetsMedical Assistant, unit 1 review
Total questions: 40
Worksheet time: 20mins
Which category of skills includes those that keep medical assistants practicing within their scope of practice?
communication
legal and ethical concepts
instruction
operational functions
Which of these is an example of an administrative skill?
collecting specimens
performing vital signs
administering medications
preparing medical records
Which of these is an example of a clinical skill?
performing patient screenings
performing bookkeeping and collection procedures
scheduling appointments
preparing submittal (“clean”) insurance forms
The majority of medical assistants work in which type of environment?
surgical
insurance company
ambulatory care
laboratory
Urgent care centers:
originated about 10 years ago.
are usually open only on weekends.
typically require patients to make an appointment.
take care of patients with acute illness or injury.
The Patient-Centered Medical Home (PCMH) is a team-based model of care led by:
a surgeon.
a patient.
a personal provider.
a health insurance company representative.
The primary purpose of the American Association of Medical Assistants (AAMA) was to:
be the only professional organization for medical assistants.
raise the standards of the medical assistant profession.
to provide a professional membership and certification for several allied health occupations.
to provide pathways to lifelong learning in related health care disciplines.
Which organization offers the Registered Medical Assistant certification?
American Medical Technologists (AMT)
American Association of Medical Assistants (AAMA)
National Center for Competency Testing (NCCT)
American Academy of Professional Coders (AAPC)
Which of the following best defines the scope of practice for a medical assistant?
not examining, diagnosing, or prescribing treatment
knowing when to back off in a confrontation
understanding the sender-receiver feedback philosophy
all of the above
Which of the following describes the role of the patient navigator prior to the patient seeing the provider?
conduct a preplanning visit with the patient prior to the office visit to assist with the visit agenda
obtain a basic history including medication use
document any needed tests that are due
all of the above
Which of the following also describes the role of the patient navigator during the patient with the provider?
documenting the provider’s remarks or findings in the medical record, filling out documents, and ordering laboratory tests and radiograph studies
assisting with referrals, queuing electronic prescriptions for the provider to approve and send to the pharmacy
assisting with transportation assistance
all of the above
Which of the following practitioners specializes in diagnosing and treating diseases and malfunctions of the glands of internal secretion (hormones)?
allergist
cardiologist
endocrinologist
anesthesiologist
Which of the following practitioners specializes in diagnosing and treating abnormalities, diseases, and disorders of the heart?
allergist
cardiologist
endocrinologist
anesthesiologist
Which of the following refers to being able to say the right thing at the right time?
accurate
tact
empathetic
precise
Which of the following practitioners specializes in diagnosing and treating conditions of altered immunologic reactivity?
Allergist
Cardiologist
Endocrinologist
Anesthesiologist
Which of the following practitioners specializes in administering anesthetic agents before and during surgery?
Allergist
Cardiologist
Endocrinologist
Anesthesiologist
Which of the following practitioners specializes in diagnosing and treating conditions of the skin?
Allergist
Cardiologist
Endocrinologist
Dermatologist
Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and intestines?
Gastroenterologist
Cardiologist
Endocrinologist
Dermatologist
Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the blood and blood forming tissues?
Allergist
Hematologist
Endocrinologist
Oncologist
Which of the following practitioners specializes in diagnosing and treating tumors and cancer?
Radiologist
Hematologist
Endocrinologist
Oncologist
Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the eye?
Allergist
Otorhinolaryngologist
Ophthalmologist
Oncologist
What is another term for critical thinking?
problem-solving
outreach
thought-provoking
all of the above
Why is continuing education necessary?
for recognition status with your peers
to be able to attend industry-related events
increase networking and relationship-building opportunities
to keep your certification status current
Having integrity means:
having innovative thinking, which leads to being able to problem solve effectively and being a quick learner.
being able to overcome any negative feelings that you may have toward the feedback.
doing the right thing even if no one is around to witness it.
putting yourself in someone else’s shoes.
Some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities?
that you acknowledge others and are interested in being of service
that you have a good outlook on life
that you practice what you preach
that you are willing to be flexible and cooperative
A collective combination of qualities that include someone who arrives on time for work and can manage their time effectively, takes accountability for their behavior, and works well with others is known as:
integrity.
work ethic.
professionalism.
time efficiency.
Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias?
Avoid rooming patients if you have a bias toward them.
Understand a bias takes a long time to form so it will take a long time to dissolve.
Compare your biases with others.
Recognizing what the bias is.
Medical assistants can show integrity in the workplace by which of the following?
Being honest and having strong moral principles
Giving their personal phone number to patients who need extra assistance
Cleaning rooms for your coworkers when they are busy
Giving supplies to patients who you really like
Having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as:
integrity.
empathy.
prioritizing.
critical thinking.
Standing up for what is right, setting a professional example and not getting involved in gossip in the workplace aligns best with which of the following professional trait?
Integrity
Honesty
Adaptable
Courteous
Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:
articulation.
intuition.
distortion.
active listening.
When communicating with patients, you should always:
avoid eye contact.
display positive body language.
try to remain expressionless.
avoid using gestures of any kind.
It is recommended that you ask which of the following questions when a patient presents for a follow-up visit?
How are we feeling?
How have you been doing since you were here last?
What’s wrong with you?
Are you feeling ill?
When talking with a patient, you should not:
look away while the patient is speaking.
ask open-ended questions.
comment on something the patient is wearing or a common interest.
take an active interest in what the patient is saying.
When providing patient education, your first task is to:
assess the patient’s ability to comprehend the instructions.
discuss the instructions with any family members accompanying the patient.
prepare a summary of the session for documentation in the patient’s chart.
answer any questions the patient has about the instructions.
Which of the following is a recommended phrase to help resolve a conflict between coworkers?
You have no right to be upset.
You're not making any sense.
I know this is really frustrating for you.
I don’t understand why you’d feel that way.
Define coaching a patient as it relates to health maintenance.
providing information to patients in regard to the steps to prepare for an inpatient procedure
discussing payment options with patients prior to a procedure
enhancing the patient’s understanding and learning experience when educating the patient regarding topics on health maintenance, disease prevention, and treatment plans as directed by the provider
all of the above
Which of the following steps is included in coaching patients regarding disease prevention?
develop a plan of action on how to coach the patient based on information ordered by the provider
greet the patient and any other person present in the room by name
provide a written copy of the instructions and review steps verbally with the patient
all of the steps listed are included in coaching patients
The majority medical assistants work in which type of environment?
surgical
insurance company
ambulatory care
laboratory
The American Association of Medical Assistants (AAMA) traces it roots back to:
1935
1955
1975
1995
