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WorksheetsCCMA Chapter 7 & 8 Review
Total questions: 41
Worksheet time: 21mins
What type of software may be used to schedule patients?
A word processing progam
An internet browser
A practice management system
A presentation program
One common administrative function that may be built into EHR systems is....
Creating patient billing statements
Creating a list of all office accounts payable and receivable
Creating bank account statements for the practice
Tracking office supply orders
A patient scheduled for a 30-minute appointment is likely..
A new patient
A returning patient coming in for a follow up
A patient coming in for a vaccination
A patient who has already had an annual physical but needs a school physical form signed by the provider
Which of the following items is likely to be printed from the EHR for a patient who is scheduled for an endoscopy?
Detailed medical instructions for performing an endoscopy
Information about the anatomy and physiology of the digestive system
A list of diagnoses likely to be made after an endoscopy is performed
Patient preparation instructions for the procedure
A hematologist sees cancer patients on Mondays, Tuesdays, and Wednesdays and other patients on Thursdays and Fridays. This is an example of....
Open hours scheduling
Wave Scheduling
Modified wave scheduling
Cluster Scheduling
What does it mean to index scanned material in a patient's EHR?
To create a list of where each item is located
To describe where a duplicate of each item may be found in a paper file
To add each item to the appropriate section of the patient's record
To post a message in the patient portal with links to each item
Each hour, Dr. Diggs has two patients scheduled. He spends an average of 15 minutes with each patient, so this leaves time for walk-in patients to be seen. This is an example of....
Double-booking
Open hours scheduling
Modified wave scheduling
Cluster scheduling
If an MA is allowed to use CPOE to enter tests or prescriptions ordered by the provider, what should they do when given an order?
Enter it carefully and ask the provider to look at it
Enter it carefully and double-check it
Write it on a piece of paper and give it to the receptionist to enter
Enter it carefully and have a second MA review it and press the key to submit
What is one thing that must be done if a patient does not show up for an appointment?
The MA must send the patient a letter saying they need to find a different provider
The patient must wait at least 7 days before rescheduling
The MA must document the missed appointment
The provider must call the patient and offer a telehealth visit
A new Patient brings in paper copies of health records from previous providers. How will these records be added to the patient's electronic health record at the new office?
A separate paper file will be kept for the old records
The paper records will be scanned and added to the EHR
The patient will be told to keep the records at home and bring them in only as they apply to new conditions
The MA will read the old records and type in anything that seems important, then shred the paper records
What is one reason the MA must get information about a new patient's insurance when making and appointment?
Patients are often scheduled according to which insurance company they use
This allows the MA to make sure the facility accepts the patient's plan
Routine appointments must be pre-authorized by the insurance company
It is a legal requirement
In which of these cases could a patient's record be considered closed?
The patient has missed her last three scheduled appointments
The provider sees the patient entering the office of another local doctor
The medical office receives a returned statement with a note on the envelope saying, "No longer at this address"
The patient calls the office to say she has moved to another city and signs an authorization to release her records
Forms often included in a new Patient packet include:
Medical history questionnaire, patient privacy forms
Physician fee schedule, oath of honesty
Patient privacy forms, pre-authorization forms
Medical history questionnaire, physician fee schedule
Which of the following is TRUE of PHI and a patient's insurance company?
The patient must authorize the release of PHI o the insurance company
Insurance companies do not need access to PHI to process claims
Insurance companies may receive a patient's PHI without the patient's knowledge or permission
Insurance companies contact the patient directly to request any necessary PHI
When are new patients usually asked to arrive for their appointment?
At the time of the appointment
5-10 minutes before the appointment
15-30 minutes before the appointment
30 minutes to an hour before the appointment
How are electronic records destroyed?
By hitting delete in the EHR software
By dragging that patient's file to the trash can icon on the screen
By restoring the EHR software to default
By magnetic degaussing
If an office provides an online scheduling option, the Ma's role is often to...
Create the scheduling program
Monitor and approve appointment requests
Remind the doctor to check the online scheduling program
Email patients and ask them to call the office to confirm their appointment
CMS suggests that paper medical records be kept for a minimum of ______ after the record is closed.
1 year
5 years
10 years
15 years
What information should be included in a text or email sent as an appointment reminder?
Time/date, current diagnosis, provider's name
Patient name, time/date, last 4 digits of patient's social security number
Provider's name, time/date, insurance information
Patient's name, time/date, provider's name
In relation to electronic health records, what does a firewall do?
Prevents unauthorized access
Allows patient access
Protects data from damage in case of a fire
Protects against surges in electricity
When a patient does not show up for an appointment and did not call to cancel, many medical offices...
Discontinue care for that patient
Charge a fee for the missed appointment
Report the patient to his insurance company
Request that the patient arrive an hour early for the next appointment
What must be true of a facility's backup system for electronic health records?
It must be on paper and stored in a locked area of the facility
It must be HIPPA-compliant
It must be accessible to patients
It must be cloud-based
A patient who arrives late for an appointment...
May have to reschedule
Is charged a penalty fee
Can always be worked in
Should be asked to come back at the end of the day
Patient portals may be available....
In paper form
As a smartphone app
Only for certain patients in a practice
For an additional fee
What is one common way to manage time with sales representatives?
Asking them to register as patients and schedule an appointment
Asking them to speak to an MA instead of the provider
Asking them to visit during lunch time
Asking them to visit when there is a last-minute patient cancellation
A __________ medical record is arranged according to the patient's treatments or diagnoses.
Personal
Electronic
Source-Oriented
Problem-Oriented
What two pieces of information does a patient usually provide the MA at check-in?
Release note from an employer, photo identification
Photo identification, insurance information
Insurance information, social security card
Emergency contact information, insurance information
What is the disadvantage of paper records?
They are difficult to read
They require a lot of storage space
They are expensive to maintain
Patients do not trust them
Why do sign-in sheets only ask for the patient's name, appointment time, and provider name?
To make them easier for MA's to read quickly
To reduce the amount of time it takes a patient to sign in
To prevent public sharing of protected health information
To save paper
Why should an MA who works at a facility with electronic records also understand how to work with paper records?
Because facilities often shift from electronic to paper records if they find software difficult to work with
Because understanding paper records is a good form of intellectual exercise
Because in some situations paper records may still be used alongside electronic records
Because paper records are better for preventing errors
what document tells a patient how the office handles confidential information?
Medical History Questionnaire
General Consent Form
Notice on Advance Directives
Notice of Privacy Practices
Which of the following should be included in patient records?
Incident reports involving the patient
Records of family members also seen at the practice
Consent forms, both general and for procedures/surgeries
Notes detailing staff members' honest opinions about the patient
Making a referral correctly requires the MA to ...
Understand the requirements of the patient's insurance plan
Provide copies of the patient's entire medical record to the insurance company
Ask the patient to call the insurance company to speed up the process
Prove that the provider and two other medical professionals agree the referral is necessary
When a provider terminates their relationship with a patient, they must....
Inform other providers in the area of their reasons for terminating the relationship
Give the patient time to find a new provider
File a report with the state medical board
Send notices to the patient, the patient's insurance company, and the patient's employer
After a referral for a complex testing procedure is approved, the provider may delegate this to the MA:
Performing the Test
Educating the patient about preparation for the test
Analyzing the results of the test
Answering my questions the [patient has about interpretation of the test results
A patient who misses appointments often and is not compliant with treatment plans.....
May be used by the provider
May receive notice that the provider is legally terminating care
May be given the least preferred appointment times
May be required to take a time management class
Which of the following is a way for an MA to show empathy with a patient?
Telling the patient, "I know exactly how you feel".
Suggesting that the patient sees a therapist
Allowing the patient time to express their thoughts and feelings
Offering to pray with the patient
Which of the following is TRUE of a letter to a patient?
It does not need to be signed.
It cannot include any of the patient's protected health information.
It becomes a part of the patient's medical record.
It is privileged information that cannot be used in a court of law.
Mr. Yuhas as been waiting 30 minutes to see his doctor and is becoming irritated. MA Paloma knows the doctor was called away on an emergency and may not be back for another half hour. Which of the following is the best choice for Paloma?
Tell Mr. Yuhas that the doctor will be back soon and offer him a beverage.
Tell Mr. Yuhas that there will be no charge for his visit today since he is having to wait so long.
Tell Mr. Yuhas that getting angry will not make the doctor arrive any sooner and suggest he take a short walk.
Tell Mr. Yhas that they are sorry for the delay, that it may still be half an hour or more before the doctor returns, and that you are happy to reschedule his appointment.
When does a sender's address not need to be included in the body of a business letter?
When the letter is on letterhead.
When the recipient knows the sender's address
When it is known that the recipient will never need to visit the sender
When the letter is very short
What should an MA do if a patient hits them and threatens more violence?
Back away from the patient and speak calmly until the patient calms down.
Remove himself from the situation and follow facility policy for responding to the patient's actions.
Slap the patient lightly to bring them to their senses.
Back away from the patient and use his cellphone to call the police.
