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WorksheetsSEM - Midterm
Total questions: 100
Worksheet time: 50mins
Which of the 6 marketing core standards focuses on any direct and personal communication with customers to assess and satisfy their needs?
a) Promotion
b) Marketing Information Management
c) Product/Service Management
d) Selling
GFS Foods dividing the market based on where a person lives is part of which type of segmentation?
a) Demographic
b) Psychographic
c) Behavioral
d) Geographic
Promotion involves:
a) Selecting retail outlets.
b) Ensuring customer satisfaction.
c) Informing customers of products available to them.
d) Determining customers' needs.
The creation and maintenance of satisfying exchange relationships:
a) Sports marketing.
b) Marketing research.
c) Marketing.
d) Entertainment marketing.
Which core standard of marketing focuses on designing, developing, maintaining, improving, and acquiring products or services to meet customer needs?
a) Promotion
b) Product/Service Management
c) Marketing Information Management
d) Selling
Sport Illustrated for Kids is targeted to 5-15 year olds. Which type of segmentation data is used to identify their target market?
a) Behavioral
b) Psychographic
c) Geographic
d) Demographic
Which of the 6 marketing core functions includes determining and responding to customer wants and needs in order to help a customer make a satisfying buying decision is part of:
Distribution.
Pricing.
Selling.
Marketing-information management.
Which part of the Marketing Mix focuses on satisfying customer needs with a good or service?
Price
Distribution
Promotion
Product
Quicksilver discounts its surf gear at the end of each summer. This is an example of which element of the marketing mix?
Price
Place
Product
Promotion
This element of the marketing mix includes decisions about warranties, packaging and the level of quality.
Price
Promotion
Product
Place
Concepts and procedures necessary to obtain, develop, maintain, and improve a product or service mix in response to market opportunities is part of:
Product/service management
Selling
Pricing
Promotion
General Mills dividing groups of people into smaller, more similar groups is called:
Promotion
Segmentation
Targeting
Profiting
Determining a value to charge for goods and services is part of:
Pricing
Promotion
Marketing-information management
Product/service management
Communication used to inform, persuade, or remind people about a business' products is part of:
Selling
Marketing-information management
Distribution
Promotion
What is entertainment?
all of these.
professional sports, such as the national football league.
whatever people are willing to spend their time and money watching.
performing arts, such as theater, ballet, and symphony concerts.
Giving consumers a survey to gather data, and then using the data to determine your target market is an example of what marketing strategy?
Outward Focus
Inward Focus
None of the above
Secondary Research
Which part of the Marketing Mix focuses on the amount customers pay for products?
Distribution
Product
Promotion
Price
Which core standard of marketing focuses on gathering and using information about customers to improve business decision making?
Product/Service Management
Selling
Marketing Information Management
Promotion
Producers of Go-Gurt decide to put their product in a unique easy-to-carry container. This is an example of which element of the marketing mix?
Product
Place
Promotion
Price
The process of developing, promoting, pricing, and distributing products in order to satisfy customers' needs and wants is called:
Product/service management
Marketing
Entertainment
Merchandising
Which question pertains to the place element of the marketing mix?
How will the message be delivered?
What specific stores will offer the products?
What level of product quality will the business ensure?
Will the business offer discounts to employees?
Which part of the Marketing Mix focuses on the locations and methods used to make products available to customers?
Promotion
Product
Distribution
Price
Tangible objects are known as:
Agencies
Markets
Services
Goods
Income that can be freely spent
Disposable Income
Brand Loyalty
Price
Gross Income
Describes how a business blends the four marketing elements (product, price, distribution, promotion)
marketing
Recreational activities
Niche Travel
marketing mix
Ticket prices are subject to which law?
Size and volume
Supply and demand
Timing
Law of the jungle
Which is a benefit of brand equity or brand recognition by consumers?
Increased opportunity to reach international markets
Worldwide media exposure
Discounts on bulk purchases
Strong mental associations
Nike selling their products directly from a Nike outlet store is an example of what type of distribution?
Intensive Distribution
Selective Distribution
Exclusive Distribution
None of the above
The stadium can seat 15,000 fans. If the stadium is 85 percent full, how many tickets were sold?
12,000
13,000
12,750
15,000
The part of the brand that is a symbol or design is the:
Logo
Slogan
Jingle
Trademark
Market segmentation:
involves looking at the entire marketplace as one.
involves dividing the marketplace into smaller interest groups.
usually decreases total sales
is no longer used by successful marketing strategies
Route a product follows and the businesses involved in moving a product from producer to final consumer is known as ________ distribution.
Path
Channel
Logistics
Indirect
The Nike swoosh is an example of a:
Tagline
Sign
Slogan
Logo
Dynamic pricing means what about ticket prices?
They are not increased
They are not fixed
They are not lowered
None of the above
The cable network that televises college basketball games throughout the country is __________ the sports product.
distributing
franchising
publicizing
sponsoring
What do sales beyond the break-even point provide to a business?
Initial markup
Variable-cost margin
Dividends
Profit
When a hockey team sets its ticket prices so it can achieve its goal of increasing its fan base by five percent, the hockey team is establishing a price objective in conjunction with a __________ goal.
licensing
cost
sales
contingency
One reason sport/event marketers often bundle extra amenities with tickets is to
manage distribution.
increase revenue.
improve coverage.
control publicity.
Which of the following is an incentive that sport organizations often use to sell tickets to large groups:
Advertising
Discounts
Publicity
Merchandising
Purchasing basic liability insurance protects the sport/event organization or facility from financial risks associated with
injuries.
weather.
terrorism.
sales.
What do sport/event marketers usually develop to be prepared for possible emergency or crisis situations?
Transportation systems
Publicity procedures
Contingency plans
Financial agreements
An important part of target marketing in the sports and entertainment industry involves appealing to potential customers who have which resource?
past experience
athletic ability
leisure
disposable income
What form of advertising involves a company paying an athlete to appear in a television commercial or newspaper ad?
endorsement
testimonial
promotion
broadcast
Definition: divides markets into physical locations [customers in Canada (inner city)]
Benefit Segmentation
Behavioral Segmentation
Geographic Segmentation
Market Segmentation
Definition: what products you use and how often
Demographic Segmentation
Target Market
Product Usage
Product Benefits
Definition: all of the consumers who will purchase a product or service
Market Share
Economic Market
Target Market
Benefits Derived
Definition: the capability to produce products or services more efficiently and economically than the competition
Comparative Advantage
Absolute Advantage
Opportunity Cost
Mercantilism
Definition: define wants & needs, assess priorities & budget, conduct research, compare alternatives, make a well thought out purchase
Internal Sources
Rational Purchases
External Sources
Emotional Purchases
Definition: physical safety and economic security
Self-actualization Needs
Social Needs
Security Needs
Esteem Needs
Minimum sales and attendance required to cover all of the expenses of organizing, planning & promoting the event.
Breakeven Point
Opportunity Cost
Profit
Benefits Derived
What information is important to consider about consumers?
Demographic details
Purchase history
Consumer preferences
All of the above
What are Customer Buying Motives?
Emotional and Rational
Price and Quality
Brand and Loyalty
Convenience and Necessity
Percentage of total sales of a product or service that a company expects to capture in relation to the competitors is known as:
Marketing Concept
Target Market
Market Share
Profit
Definition: product, price, promotion, & place
Market segment
Marketing Mix (4 P's):
Marketing concept
Successful marketing strategy:
Definition: rate at which companies produce goods or services in relation to the amount of materials and number of employees utilized
Productivity
Target Market
Efficiency
Differentiating Its Offer
Definition: group of consumers within a larger target market who share one or more characteristics
Market Segment
Economic Market
Market Share
Marketing Mix
Identifies five human areas of needs (self-actualization, esteem, social, security, psychological needs)
Psychological Needs
Social Needs
Maslow's Hierarchy of Needs
Security Needs
Keeping the focus on the customer's needs for a product or service
Selling Concept
Target Market
Market Share
Marketing Concept
Geographic location, demographics, psychographics, behaviour.
With more discretionary income, it...
What information is important to consider about consumers?
The four different market segmentations:
About half of every consumer dollar spent...
Customer satisfaction is the _________________ for maintaining successful marketing relationships.
bottom line
foundation
key factor
driving force
A group of people who were born and lived during the same time period are known as a
bunch of old people
generation
I have no idea
Which type of customer segmentation includes climate, city size, and population density?
Behaviorgraphics
Demographics
Psychographics
Geographics
Price points ...
are bonuses received for purchasing certain products.
are the range of prices charged for a category of merchandise.
are used for psychological pricing.
are the lowest prices charged for merchandise.
Statistics gathered through valid research is called...
descriptive data.
hard data.
primary data.
soft data.
The process of organizing data from multiple sources into usable information is called...
data mining.
big data.
marketing research.
convergence analytics.
______ are small numbers of people representative of a large group.
Polls
Samples
Cookies
Tests
A(n) ______ shows how often each numerical value, response, item, or range of numbers in a set of data occurs.
frequency table
cookie
sample
algorithm
Decision making for most companies is mainly based on...
a combination of gut feelings, intuition, and marketing research.
a great amount of luck.
gut feelings only.
marketing research only.
When research is conducted by an independent company and then offered for sale to everyone in an industry, it is called...
industrial research.
independent research.
syndicated research.
free research.
A(n) _____ consists of a group of people who share certain characteristics.
cohort
company
market
culture
The process of using computer programming and incorporating statistics to organize data into meaningful patterns is called...
organizing data.
analyzing data.
analytics.
data programming.
______ consist of a panel of people who answer market research questions related to their observations or opinions about a product or service.
Control groups
Groupings
Focus groups
Market research groups
A detailed set of instructions on how to sort data is called a(n) ______
algorithm.
business plan.
data sheet.
sorting plan.
______ involves the use of powerful computers to "dig up" data needed for decision making.
Data digging
Decision making research
Digging
Data mining
When information is gathered that is very specifically focused on a single target market, it is called _______.
research.
information finding.
market research.
specific research.
_______ is conducted to gather data and identify solutions to marketing problems.
Research
Searching
Marketing research
Problem-solving
All products a company has available at any one time
Touchpoints
Mission statement
Test marketing
Product portfolio
Major events where people in a related industry meet to show products, exchange ideas, and learn about latest trends
Raw data
Interpretation
Touchpoints
Trade shows
The process by which tactics are implemented
Strategy
Tactic
Mission statement
Product portfolio
Products or services are tried in a small market before nation/worldwide release
Product portfolio
Test marketing
Interpretation
Where marketing information can be found
A precisely written document describing tactics and strategies used to market a product or service
Marketing intelligence
Test marketing
Interpretation
Marketing plan
Identifies nature of business and reason it exists
Mission statement
Marketing intelligence
Applied research
Product portfolio
Explaining information so it has meaning and drawing conclusions relating to the defined marketing research problem
Interpretation
Trade shows
Test marketing
Mission statement
Points at which businesses make contact with customers
Trade shows
Test marketing
Touchpoints
Product portfolio
The way a product or service is differentiated from other products or services, in the minds of customers
Strategy
Raw data
Tactic
Test marketing
Facts and recorded measures that have been gathered; not useful until organized and grouped
Tactic
Test marketing
Raw data
Trade shows
Information gathered about competitors
Product portfolio
Marketing intelligence
Applied research
Mission statement
Broad group of customers
Included in the Strategy section of a marketing plan
Marketing plan
Test marketing
Mass market
The 4 P's of the marketing mix are
Product, Place, Price, Possession
Product, Place, Price, Promotion
Product, Place, Price, Prescription
Product, Price, Promotion, Process
SMART goals are
Specific
Measurable
Realistic
All of the above
What is the role of a Tactic in a strategy?
To define a company's purpose
To provide an aspirational view of the future
To support strategy with specific actions
To achieve a measurable end result
What is the primary purpose of a marketing plan?
To conduct test marketing
To gather marketing intelligence
To outline strategies and tactics for achieving marketing objectives
To define the company's mission statement
The process of planning, organizing, and managing the distribution of products and services
logistics
predictive search
multichannel video programming distributor
disruptive technologies
A method of distributing an event to a large volume of people
disruptive technologies
broadband
channels of distribution
mass media
The facility where an event is held
venue
channels of distribution
amphitheater
platform
Fashion enthusiast support magazines like Vogue and Elle. This is an example of what type of market segmentation?
Demographic
Psychographic
Behavioral
Geographic
Combining one or more to increase customer loyalty and sales is ....
Brand image
Brand equity
Co-branding
Brand awareness
Price is determine by ...
what customers are willing to pay and production costs
what customers are willing to pay
production costs
the profit desired by the business
Brand launch is .....
designing a new product
entering a new or modified product into the market
starting a new advertising campaign
a new television advertising campaign
Matching your marketing to the consumer's activities and interests is what type of market segmentation?
Geographics
Demographics
Psychographics
Behavioral
