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SEM - Midterm

Total questions: 100

Worksheet time: 50mins

Name
Class
Date
1.

Which of the 6 marketing core standards focuses on any direct and personal communication with customers to assess and satisfy their needs?

a)

a) Promotion

b)

b) Marketing Information Management

c)

c) Product/Service Management

d)

d) Selling

2.

GFS Foods dividing the market based on where a person lives is part of which type of segmentation?

a)

a) Demographic

b)

b) Psychographic

c)

c) Behavioral

d)

d) Geographic

3.

Promotion involves:

a)

a) Selecting retail outlets.

b)

b) Ensuring customer satisfaction.

c)

c) Informing customers of products available to them.

d)

d) Determining customers' needs.

4.

The creation and maintenance of satisfying exchange relationships:

a)

a) Sports marketing.

b)

b) Marketing research.

c)

c) Marketing.

d)

d) Entertainment marketing.

5.

Which core standard of marketing focuses on designing, developing, maintaining, improving, and acquiring products or services to meet customer needs?

a)

a) Promotion

b)

b) Product/Service Management

c)

c) Marketing Information Management

d)

d) Selling

6.

Sport Illustrated for Kids is targeted to 5-15 year olds. Which type of segmentation data is used to identify their target market?

a)

a) Behavioral

b)

b) Psychographic

c)

c) Geographic

d)

d) Demographic

7.

Which of the 6 marketing core functions includes determining and responding to customer wants and needs in order to help a customer make a satisfying buying decision is part of:

a)

Distribution.

b)

Pricing.

c)

Selling.

d)

Marketing-information management.

8.

Which part of the Marketing Mix focuses on satisfying customer needs with a good or service?

a)

Price

b)

Distribution

c)

Promotion

d)

Product

9.

Quicksilver discounts its surf gear at the end of each summer. This is an example of which element of the marketing mix?

a)

Price

b)

Place

c)

Product

d)

Promotion

10.

This element of the marketing mix includes decisions about warranties, packaging and the level of quality.

a)

Price

b)

Promotion

c)

Product

d)

Place

11.

Concepts and procedures necessary to obtain, develop, maintain, and improve a product or service mix in response to market opportunities is part of:

a)

Product/service management

b)

Selling

c)

Pricing

d)

Promotion

12.

General Mills dividing groups of people into smaller, more similar groups is called:

a)

Promotion

b)

Segmentation

c)

Targeting

d)

Profiting

13.

Determining a value to charge for goods and services is part of:

a)

Pricing

b)

Promotion

c)

Marketing-information management

d)

Product/service management

14.

Communication used to inform, persuade, or remind people about a business' products is part of:

a)

Selling

b)

Marketing-information management

c)

Distribution

d)

Promotion

15.

What is entertainment?

a)

all of these.

b)

professional sports, such as the national football league.

c)

whatever people are willing to spend their time and money watching.

d)

performing arts, such as theater, ballet, and symphony concerts.

16.

Giving consumers a survey to gather data, and then using the data to determine your target market is an example of what marketing strategy?

a)

Outward Focus

b)

Inward Focus

c)

None of the above

d)

Secondary Research

17.

Which part of the Marketing Mix focuses on the amount customers pay for products?

a)

Distribution

b)

Product

c)

Promotion

d)

Price

18.

Which core standard of marketing focuses on gathering and using information about customers to improve business decision making?

a)

Product/Service Management

b)

Selling

c)

Marketing Information Management

d)

Promotion

19.

Producers of Go-Gurt decide to put their product in a unique easy-to-carry container. This is an example of which element of the marketing mix?

a)

Product

b)

Place

c)

Promotion

d)

Price

20.

The process of developing, promoting, pricing, and distributing products in order to satisfy customers' needs and wants is called:

a)

Product/service management

b)

Marketing

c)

Entertainment

d)

Merchandising

21.

Which question pertains to the place element of the marketing mix?

a)

How will the message be delivered?

b)

What specific stores will offer the products?

c)

What level of product quality will the business ensure?

d)

Will the business offer discounts to employees?

22.

Which part of the Marketing Mix focuses on the locations and methods used to make products available to customers?

a)

Promotion

b)

Product

c)

Distribution

d)

Price

23.

Tangible objects are known as:

a)

Agencies

b)

Markets

c)

Services

d)

Goods

24.

Income that can be freely spent

a)

Disposable Income

b)

Brand Loyalty

c)

Price

d)

Gross Income

25.

Describes how a business blends the four marketing elements (product, price, distribution, promotion)

a)

marketing

b)

Recreational activities

c)

Niche Travel

d)

marketing mix

26.

Ticket prices are subject to which law?

a)

Size and volume

b)

Supply and demand

c)

Timing

d)

Law of the jungle

27.

Which is a benefit of brand equity or brand recognition by consumers?

a)

Increased opportunity to reach international markets

b)

Worldwide media exposure

c)

Discounts on bulk purchases

d)

Strong mental associations

28.

Nike selling their products directly from a Nike outlet store is an example of what type of distribution?

a)

Intensive Distribution

b)

Selective Distribution

c)

Exclusive Distribution

d)

None of the above

29.

The stadium can seat 15,000 fans. If the stadium is 85 percent full, how many tickets were sold?

a)

12,000

b)

13,000

c)

12,750

d)

15,000

30.

The part of the brand that is a symbol or design is the:

a)

Logo

b)

Slogan

c)

Jingle

d)

Trademark

31.

Market segmentation:

a)

involves looking at the entire marketplace as one.

b)

involves dividing the marketplace into smaller interest groups.

c)

usually decreases total sales

d)

is no longer used by successful marketing strategies

32.

Route a product follows and the businesses involved in moving a product from producer to final consumer is known as ________ distribution.

a)

Path

b)

Channel

c)

Logistics

d)

Indirect

33.

The Nike swoosh is an example of a:

a)

Tagline

b)

Sign

c)

Slogan

d)

Logo

34.

Dynamic pricing means what about ticket prices?

a)

They are not increased

b)

They are not fixed

c)

They are not lowered

d)

None of the above

35.

The cable network that televises college basketball games throughout the country is __________ the sports product.

a)

distributing

b)

franchising

c)

publicizing

d)

sponsoring

36.

What do sales beyond the break-even point provide to a business?

a)

Initial markup

b)

Variable-cost margin

c)

Dividends

d)

Profit

37.

When a hockey team sets its ticket prices so it can achieve its goal of increasing its fan base by five percent, the hockey team is establishing a price objective in conjunction with a __________ goal.

a)

licensing

b)

cost

c)

sales

d)

contingency

38.

One reason sport/event marketers often bundle extra amenities with tickets is to

a)

manage distribution.

b)

increase revenue.

c)

improve coverage.

d)

control publicity.

39.

Which of the following is an incentive that sport organizations often use to sell tickets to large groups:

a)

Advertising

b)

Discounts

c)

Publicity

d)

Merchandising

40.

Purchasing basic liability insurance protects the sport/event organization or facility from financial risks associated with

a)

injuries.

b)

weather.

c)

terrorism.

d)

sales.

41.

What do sport/event marketers usually develop to be prepared for possible emergency or crisis situations?

a)

Transportation systems

b)

Publicity procedures

c)

Contingency plans

d)

Financial agreements

42.

An important part of target marketing in the sports and entertainment industry involves appealing to potential customers who have which resource?

a)

past experience

b)

athletic ability

c)

leisure

d)

disposable income

43.

What form of advertising involves a company paying an athlete to appear in a television commercial or newspaper ad?

a)

endorsement

b)

testimonial

c)

promotion

d)

broadcast

44.

Definition: divides markets into physical locations [customers in Canada (inner city)]

a)

Benefit Segmentation

b)

Behavioral Segmentation

c)

Geographic Segmentation

d)

Market Segmentation

45.

Definition: what products you use and how often

a)

Demographic Segmentation

b)

Target Market

c)

Product Usage

d)

Product Benefits

46.

Definition: all of the consumers who will purchase a product or service

a)

Market Share

b)

Economic Market

c)

Target Market

d)

Benefits Derived

47.

Definition: the capability to produce products or services more efficiently and economically than the competition

a)

Comparative Advantage

b)

Absolute Advantage

c)

Opportunity Cost

d)

Mercantilism

48.

Definition: define wants & needs, assess priorities & budget, conduct research, compare alternatives, make a well thought out purchase

a)

Internal Sources

b)

Rational Purchases

c)

External Sources

d)

Emotional Purchases

49.

Definition: physical safety and economic security

a)

Self-actualization Needs

b)

Social Needs

c)

Security Needs

d)

Esteem Needs

50.

Minimum sales and attendance required to cover all of the expenses of organizing, planning & promoting the event.

a)

Breakeven Point

b)

Opportunity Cost

c)

Profit

d)

Benefits Derived

51.

What information is important to consider about consumers?

a)

Demographic details

b)

Purchase history

c)

Consumer preferences

d)

All of the above

52.

What are Customer Buying Motives?

a)

Emotional and Rational

b)

Price and Quality

c)

Brand and Loyalty

d)

Convenience and Necessity

53.

Percentage of total sales of a product or service that a company expects to capture in relation to the competitors is known as:

a)

Marketing Concept

b)

Target Market

c)

Market Share

d)

Profit

54.

Definition: product, price, promotion, & place

a)

Market segment

b)

Marketing Mix (4 P's):

c)

Marketing concept

d)

Successful marketing strategy:

55.

Definition: rate at which companies produce goods or services in relation to the amount of materials and number of employees utilized

a)

Productivity

b)

Target Market

c)

Efficiency

d)

Differentiating Its Offer

56.

Definition: group of consumers within a larger target market who share one or more characteristics

a)

Market Segment

b)

Economic Market

c)

Market Share

d)

Marketing Mix

57.

Identifies five human areas of needs (self-actualization, esteem, social, security, psychological needs)

a)

Psychological Needs

b)

Social Needs

c)

Maslow's Hierarchy of Needs

d)

Security Needs

58.

Keeping the focus on the customer's needs for a product or service

a)

Selling Concept

b)

Target Market

c)

Market Share

d)

Marketing Concept

59.

Geographic location, demographics, psychographics, behaviour.

a)

With more discretionary income, it...

b)

What information is important to consider about consumers?

c)

The four different market segmentations:

d)

About half of every consumer dollar spent...

60.

Customer satisfaction is the _________________ for maintaining successful marketing relationships.

a)

bottom line

b)

foundation

c)

key factor

d)

driving force

61.

A group of people who were born and lived during the same time period are known as a

a)

bunch of old people

b)

generation

c)

I have no idea

62.

Which type of customer segmentation includes climate, city size, and population density?

a)

Behaviorgraphics

b)

Demographics

c)

Psychographics

d)

Geographics

63.

Price points ...

a)

are bonuses received for purchasing certain products.

b)

are the range of prices charged for a category of merchandise.

c)

are used for psychological pricing.

d)

are the lowest prices charged for merchandise.

64.

Statistics gathered through valid research is called...

a)

descriptive data.

b)

hard data.

c)

primary data.

d)

soft data.

65.

The process of organizing data from multiple sources into usable information is called...

a)

data mining.

b)

big data.

c)

marketing research.

d)

convergence analytics.

66.

______ are small numbers of people representative of a large group.

a)

Polls

b)

Samples

c)

Cookies

d)

Tests

67.

A(n) ______ shows how often each numerical value, response, item, or range of numbers in a set of data occurs.

a)

frequency table

b)

cookie

c)

sample

d)

algorithm

68.

Decision making for most companies is mainly based on...

a)

a combination of gut feelings, intuition, and marketing research.

b)

a great amount of luck.

c)

gut feelings only.

d)

marketing research only.

69.

When research is conducted by an independent company and then offered for sale to everyone in an industry, it is called...

a)

industrial research.

b)

independent research.

c)

syndicated research.

d)

free research.

70.

A(n) _____ consists of a group of people who share certain characteristics.

a)

cohort

b)

company

c)

market

d)

culture

71.

The process of using computer programming and incorporating statistics to organize data into meaningful patterns is called...

a)

organizing data.

b)

analyzing data.

c)

analytics.

d)

data programming.

72.

______ consist of a panel of people who answer market research questions related to their observations or opinions about a product or service.

a)

Control groups

b)

Groupings

c)

Focus groups

d)

Market research groups

73.

A detailed set of instructions on how to sort data is called a(n) ______

a)

algorithm.

b)

business plan.

c)

data sheet.

d)

sorting plan.

74.

______ involves the use of powerful computers to "dig up" data needed for decision making.

a)

Data digging

b)

Decision making research

c)

Digging

d)

Data mining

75.

When information is gathered that is very specifically focused on a single target market, it is called _______.

a)

research.

b)

information finding.

c)

market research.

d)

specific research.

76.

_______ is conducted to gather data and identify solutions to marketing problems.

a)

Research

b)

Searching

c)

Marketing research

d)

Problem-solving

77.

All products a company has available at any one time

a)

Touchpoints

b)

Mission statement

c)

Test marketing

d)

Product portfolio

78.

Major events where people in a related industry meet to show products, exchange ideas, and learn about latest trends

a)

Raw data

b)

Interpretation

c)

Touchpoints

d)

Trade shows

79.

The process by which tactics are implemented

a)

Strategy

b)

Tactic

c)

Mission statement

d)

Product portfolio

80.

Products or services are tried in a small market before nation/worldwide release

a)

Product portfolio

b)

Test marketing

c)

Interpretation

d)

Where marketing information can be found

81.

A precisely written document describing tactics and strategies used to market a product or service

a)

Marketing intelligence

b)

Test marketing

c)

Interpretation

d)

Marketing plan

82.

Identifies nature of business and reason it exists

a)

Mission statement

b)

Marketing intelligence

c)

Applied research

d)

Product portfolio

83.

Explaining information so it has meaning and drawing conclusions relating to the defined marketing research problem

a)

Interpretation

b)

Trade shows

c)

Test marketing

d)

Mission statement

84.

Points at which businesses make contact with customers

a)

Trade shows

b)

Test marketing

c)

Touchpoints

d)

Product portfolio

85.

The way a product or service is differentiated from other products or services, in the minds of customers

a)

Strategy

b)

Raw data

c)

Tactic

d)

Test marketing

86.

Facts and recorded measures that have been gathered; not useful until organized and grouped

a)

Tactic

b)

Test marketing

c)

Raw data

d)

Trade shows

87.

Information gathered about competitors

a)

Product portfolio

b)

Marketing intelligence

c)

Applied research

d)

Mission statement

88.

Broad group of customers

a)

Included in the Strategy section of a marketing plan

b)

Marketing plan

c)

Test marketing

d)

Mass market

89.

The 4 P's of the marketing mix are

a)

Product, Place, Price, Possession

b)

Product, Place, Price, Promotion

c)

Product, Place, Price, Prescription

d)

Product, Price, Promotion, Process

90.

SMART goals are

a)

Specific

b)

Measurable

c)

Realistic

d)

All of the above

91.

What is the role of a Tactic in a strategy?

a)

To define a company's purpose

b)

To provide an aspirational view of the future

c)

To support strategy with specific actions

d)

To achieve a measurable end result

92.

What is the primary purpose of a marketing plan?

a)

To conduct test marketing

b)

To gather marketing intelligence

c)

To outline strategies and tactics for achieving marketing objectives

d)

To define the company's mission statement

93.

The process of planning, organizing, and managing the distribution of products and services

a)

logistics

b)

predictive search

c)

multichannel video programming distributor

d)

disruptive technologies

94.

A method of distributing an event to a large volume of people

a)

disruptive technologies

b)

broadband

c)

channels of distribution

d)

mass media

95.

The facility where an event is held

a)

venue

b)

channels of distribution

c)

amphitheater

d)

platform

96.

Fashion enthusiast support magazines like Vogue and Elle. This is an example of what type of market segmentation?

a)

Demographic

b)

Psychographic

c)

Behavioral

d)

Geographic

97.

Combining one or more to increase customer loyalty and sales is ....

a)

Brand image

b)

Brand equity

c)

Co-branding

d)

Brand awareness

98.

Price is determine by ...

a)

what customers are willing to pay and production costs

b)

what customers are willing to pay

c)

production costs

d)

the profit desired by the business

99.

Brand launch is .....

a)

designing a new product

b)

entering a new or modified product into the market

c)

starting a new advertising campaign

d)

a new television advertising campaign

100.

Matching your marketing to the consumer's activities and interests is what type of market segmentation?

a)

Geographics

b)

Demographics

c)

Psychographics

d)

Behavioral