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WorksheetsPIPP & Choice
Total questions: 20
Worksheet time: 28mins
To Rescind a Choice Contract, what option in CRM will you use?
BP Overview
Contract Managment
Premise Overview
Extension/Arrangements
The Choice Program is offered to:
IN South
IN North
Both: IN and Ohio
Ohio
When a PIPP Customer wants to invoke the SRO, an agent should
Enter a BPEM Case
Send the request to a Lead
Send an email to Credit
Invoke the SRO on CRM
Customer can Rescind/Cancel Choice Enrollment at any time
True
False
You can view the Account Balance on PIPP Maintenance Screen
True
False
G-PIPP is for customers that are no longer in PIPP Plus
True
False
Choice ID are a combination of the BA# and Installation Number
True
False
If the customer does not choose a Supplier, they will be assigned under DSS
Yes
No
In the BP Overview screen, the PIPP status is ______ for dropped status
Green
Red
Blue
Yellow
Choice IDs are the _______ customers use to enroll with Choice Suppliers
Customer Choice
Common Identifiers
Unique Identifiers
Suppliers Choice
PIPP Customers can apply for Payment Arrangements
True
False
Why would be a possible reason why you will not be able to Drop a supplier
Is not a Choice
Drop was already performed
IN Account
All of the above
What does a Yellow Triangle stand for in PIPP Financial List
Payment was not applied to Account Balance
Payment was not applied to PIPP
Pending Cancellation
It does not mean anything
Drop from PIPP Customers can apply to BBP and Payment Arrangement
True
False
A (a) supplier will always be (b) due to being low income
What does the red flag icon indicate in the PIPP payment distribution section in CRM?
Debit to the account
Credit to the Account
Account dropped from PIPP
Payment not applied to PIPP
If agents need to Rescind/cancel choice enrollment after the rescission date, they will create a manual ______ case for Choice operations to do a manual/BPEM case rescind.
Zg07(Rescind Request Outside of Recession Period)
Zg03 (Choice Slamming Complaining)
Zg04 (Choice General Complaint)
None of the above
Which section in Premise overview will a CSR see information around supplier information and status.
Market Transaction
Contracts
BP Overview
BP Premise Search
IN Customers calling about involuntary supplier enrollment is an example of
Slamming
Scam
Identity Theft
None of the above
Would you like 40 points? What is Trainer's second's name?
Paublo
Steven
De Jesus
Jose
