One of the basic functions of management is controlling.

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

Strategic planning is long-range, formulated by top management, and made as if the company operated in a vacuum

The lowest level of management is engaged in strategic planning process.

The short-range, detailed planning that focuses on current operations is called functional planning.

A good manager is never faced with unforeseen problems.

Arranging a firm's human and material resources to carry out plans is called organizing.

 Dividing up the tasks (division of labor) is an important part of organizing.

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

The three participative leadership styles are consultative, democratic, and socialistic.

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

 The first step in setting up a control process is to measure performances.

Performance standards and feedback are essential goals of the organizing function of management.

 A warehouse manager who is placing a reorder for maintenance supplies for delivery vehicles would be making a programmed decision.

 Managers must act in interpersonal, informational, and decisional roles.

A manager who is acting as a leader, figurehead, or a liaison is acting in the informational role.

 Technical skills are usually utilized at the lower levels of the organization.

The ability to work with people and be sensitive to worker's needs are examples of human relations skills.

Supervisory managers are the ones that primarily need to have strong conceptual skills.

The ability to repair hospital diagnostic machines is an example of a conceptual skill.

A manager’s ability to operate in diverse cultural environments depends primarily on his or her human relations skills.

Crisis, both internal and external, do not affect well-managed organizations.

 The proliferation of information technology no longer has any effect on today’s managers.

 _____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

Management involves:

Which of the following is NOT one of the four functions of management?

The world’s largest bank. Deutsche Bank set as its objective to make its name more recognizable in the United States.  The success of its decision to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function?

 Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.  It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.  The development, maintenance, and allocation of resources to achieve its goal will require:

 An organization's _____ is its general purpose or reason for existence.

Reader’s Digest Association, Inc., has published Reader’s Digest magazine for over 80 years, and many believe the publication is dated and can no longer attract many readers.  They believe _____ plans are needed to revamp the magazine’s content, editorial staff, and readership.

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.  It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.  To achieve this goal, Manila Water's top management will first need to engage in _____ planning to determine what resources are needed to achieve this goal.

 _____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

_____ planning is short-range, detailed planning that is based on long-range planning.  It typically has a time frame that is less than one year long.

The world’s largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years.  The implementation of this long-range plan would require _____ planning.

After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million.  Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.

A _____ is a formal document that states an organization’s purpose and reason for existing and describes its basic philosophy.

The _____ of the Booth Western Art Museum reads, “The Booth Western Art Museum will educate, entertain, and inspire a diverse audience by creating a place where people feel welcome, find meaning and value, and delight in exploring the uniqueness of Western American art and culture.”

According to the _____ of the New Mexico Nurses Association, the organization "is committed to advocating for all licensed nurses, promoting lifelong learning, and improving health care for all people."

Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum.  He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

Management needs to be prepared to deal with problems and seize opportunities as they arise.  A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan.  These are called _____ plans.

A clothing wholesaler that buys most of its inventory from manufacturers in the Caribbean should have a _____ plan in the event a hurricane demolishes the manufacturing facility of one of its principal suppliers.

Victorinox is the name of the company that manufactures Swiss army knives.  As a result of new regulations governing what passengers could carry with them on airplane trips, the company has lost 30 percent of its business.  In other companies, this might have led to business failure, but because Victorinox had _____ plans, it was able to continue to operate profitably.

 _____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.

 _____ provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished.

Spring Airlines is a start-up business in China.  It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel. 

Two co-workers at Nortel came up with an idea for renting software over the Internet.  Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.  The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?

 The Austrian-company Wienerberger is the world's largest brickmaker.  It had to use the management function of _____ when it integrated the employees and manufacturing facilities that it gained from a merger with a brickmaking company in Great Britain. 

Most firms have three distinguishable levels of management.  They are:

The lowest level of management, which usually has the most people to manage, is called _____ management.

Middle managers usually:

 A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.

Top management usually performs all of the following tasks EXCEPT:

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.  In terms of the managerial hierarchy, its president Antonino Aquino is in _____ management.

 _____ managers are the managers concerned with implementing the plans and policies of top managers and supervising lower-level managers.

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers.  He coordinates with other plant managers and manages lower-level managers.  Kwillen is a(n) _____ manager.

 Pele Arnaz is a plant foreman for a generator manufacturer.  He spends his day carrying out operational plans for the ongoing daily activities of the plant.  Arnaz is a _____ manager.

 Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum.  He makes the work assignments, determines work schedules, and makes sure the museum uses all of its volunteer staff efficiently.  Jager is a _____ manager.

____ is the process of guiding and motivating others toward the achievement of organizational goals.

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.  It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.  Its primary challenge will be the management function of ____ because it needs to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.

 Leadership is:

Stuart McFarland is sales manager for a hotel.  His job entails leading, motivating, and communicating with employees.  McFarland’s main management activity is: