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WorksheetsOrganisational change
Total questions: 45
Worksheet time: 55mins
What statements are true of planned change?
The activities that are proactive and purposeful; they are intentional, goal-oriented activities.
The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.
The change agents are people who react to and assume the responsibility for managing change activities.
Is accidental in nature.
Which statements are true of resistance to change?
Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.
Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.
Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.
Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.
Lewin’s three-step model of change management, consisting of:
Unfreezing the status quo, through movement to a desired end state, and refreezing the new change to make it permanent.
Establish a sense of urgency, form a coalition, and create a new vision.
Communicate the vision, empower others by removing barriers, create and reward short-term ‘wins'.
Create a new vision, consolidate, reassess and adjust, and Reinforce the changes.
Phase One, unfreezing of Lewins model for change includes
creating a felt need for change, minimising resistance to change
reinforcing outcomes and evaluating results
changing people, tasks, structure and technology
making constructive modifications
Improper refreezing results in
long-term internalisation
change that is abandoned
change that is completely implemented
temporary complete compliance
Managers at a mid-sized department store decided to change to an automated inventory system that would require sales clerks to enter a nine-digit code for each article of clothing sold. Once in place, managers designed an evaluation process. The clerks, however, were highly resentful of the new system and frequently ‘forgot’ to enter the code. What is wrong?
the managers failed to unfreeze the situation
the managers failed to change the situation
the managers failed to refreeze the situation
the managers failed to unfreeze and refreeze the situation
A new tracking system was implemented at Roadworks. Workers, however, avoided using it because it looked so complicated, though in actuality, the new system was easier than the former.
As a manager of these workers, what would you do to best minimise this source of resistance at this stage?
clarify intentions and methods
delay change and await a better time
offer information and encouragement
make sure that everyone is using the new system
Which of the following is an external force that would cause a company to make an organizational change?
A booming economy
The naming of a new CEO
An organization-wide restructuring
A widening span of control for managers
April believes that people’s actions are guided by reason. Hence, she objectively presents facts and figures when approaching change.
The type of change strategy April most likely employs is:
incremental
radical
rational persuasion
shared power
Phase One, unfreezing of Lewins model for change includes
creating a felt need for change, minimising resistance to change
reinforcing outcomes and evaluating results
changing people, tasks, structure and technology
making constructive modifications
April believes that people’s actions are guided by 'owning the decisions that are made'. Hence, she makes every effort to include her employees in defining problems, coming up with solutions and implementing those solutions.
The type of change strategy April most likely employs is:
training
coercion
communication & education
participation
A new tracking system was implemented at Roadworks. Workers, however, avoided using it because it looked so complicated, though in actuality, the new system was easier than the former.
As a manager of these workers, at which stage should you have dealt with the resistance to change?
unfreezing
change
refreezing
defrosting
Change is?
To cause to be different
To cause to be the same
Easy
Rare
What are some common reactions to change?
All of these
Denial
Indifference
Anger
What are some tools to help the change process?
Communication
Training
Flexibility
All of these
Which from the following is not forces for change
technology
economic shocks
nature of workforce
habit
Persons who act as catalysts and assume the responsibility for managing change activities known as
Change Agents
Idea champions
A company that has R&D unit and make change based on the findings refers to
forced change
planned change
Another source of individual resistance is concern that changes will lower one’s income is one of the reason individual resist to change known as
habit
economic factor
fear of unknown
security
Twisting facts to make them appear attractive in the eyes of the employees is one of the method to overcome resistance to change. The statement refers to
negotiation
manipulation
participation
Forces that direct behavior away from the status quo.
driving forces
restraining forces
An organization that has developed the continuous capacity to adapt and change.
Learning organisation
Idea Champion
Responsibilities, pressures, obligations, and even uncertainties that individual face in the workplace that can lead to stress is
constraints
demands
Headache and high blood pressure falls under
psychological
behavioral
physiological
Which one is not individual approach to manage stress?
good time management
exercise
offer sabbaticals
Stress is the feeling you get due to environmental pressure.
True
False
Selecting people who accept change is a way to overcome resistance change.
True
False
What is negative stress
Stress that prevents you from doing what you need to do
Stress that is good
stress is amazing
Stress that allows you to be who you are
Stress management is about learning:
How to avoid the pressures of life
How to develop skills that would enhance our body’s adjustment when we are subjected to the pressures of life
Time Management
None of the above
Which is a physical effect of stress?
Sweating
Blurred Vision
Upset Stomach
All of these are possible
Which one of the following technique might be very useful in managing your stress? You may choose more than one answer.
Resistance to change appears to be
be a natural and positive reaction to change
be a natural and negative reaction to change
Stress is the feeling you get due to environmental pressure.
True
False
What forces stimulate change?
The nature of society.
Technology.
Economic stability.
Social justice.
Local politics.
Which statements are true of innovation?
Innovative organisations actively promote the training and development of their members so that they keep current; offer high job security so employees fear getting fired for making mistakes; and encourage individuals to become champions of change.
Can be an old idea applied to initiating or improving a product, process or service.
Innovative organisations do not tend to have similar cultures.
To create a culture of innovation, the structural variables required involve organic structure, long managerial tenure, abundance of resources and inter-unit communication.
Stress is:
A dynamic condition in which an individual is confronted with an opportunity, constraint or demand related to what he or she desires, and for which the outcome is perceived to be both uncertain and important.
A dynamic condition in which an individual embraces the opportunity, constraint or demand related to what he or she desires, and for which the outcome is perceived to be both uncertain and important.
A dynamic condition in which an individual is confronted with an opportunity, constraint or demand related to what he or she desires, and for which the outcome is perceived to be both certain and important.
A dynamic condition in which an individual is confronted with an opportunity, constraint or demand related to what he or she desires, and for which the outcome is perceived to be both certain and unimportant.
Sources of stress include:
Individual factors: economic uncertainties, political uncertainties, and technological uncertainties.
Organisational factors: task demands related to the job, role demands of functioning in an organisation, interpersonal demands created by other employees.
Organisations factors: family and personal relationships, economic problems from exceeding earning capacity, personality problems arising from basic disposition.
Group factors: process demands and high or low technology.
Stress management includes:
Implementing time-management techniques, increasing physical exercise, relaxation training and expanding the social support network.
Improved personnel selection, job placement and social media engagement.
decreased employee involvement and improved organisational communication.
Offering employee sabbaticals and establishing corporate educational programs.
2. Aches, shallow breathing and sweating, frequent colds are
Behavioural symptoms of stress
Emotional symptoms of stress
Physical symptoms of stress
Cognitive symptoms of stress
Negative stress is symbolised by
You think that you cannot cope with the situation
You think that you can cope with the situation
You think that everything will get fine eventually
You think that everything will get fine eventually
Too much of stress impacts human
Happiness
Behaviour
Improvements
Rewards
Which is a collection of change method that try to improve organisational effectiveness and employee well –being?
Organizational Decline
Organizational structure
Organizational development
Organizational fall
Organizational change is challenging as it will be resisted
Employees will break the organization to pieces
By the employees in the beginning
Always by the employees
So change should never happen in organizations
Organizational change
Is inevitable
is not good for organization always
is good for organization always
Is good for employees always
You have assigned a job to one of your subordinate who is a senior person. You have assigned an important task to him but you fear whether he will do it. How will you handle the situation?
You will record that the senior person is inefficient
You will change the job to someone else
You will try to talk to him and understand his views about executing the job
You will disrespect and criticise him
