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WorksheetsCommunication in the Workplace
Total questions: 22
Worksheet time: 44mins
A form of workplace communication can be
the use of emails.
the use of text messages.
verbal.
All of the above.
Companies understand that good communication is important for them
succeeding.
running smoothly.
increasing productivity.
All of the above.
Good communication in the workplace
decreases workers’ morale and leads to lower job satisfaction.
increases workers’ morale and leads to higher job satisfaction.
causes conflicts and misunderstandings.
All of the above.
When communicating at work, clarification by the listener can be accomplished by
demanding information in writing.
summarizing what the speaker said and/or by asking questions.
repeating everything the speaker has said.
None of the above.
When communicating with others at work, you should
not pay attention to the speaker’s body language or gestures.
try and do most of the talking.
pay attention to the speaker’s body language or gestures.
None of the above.
In order to make sure your message at work is to the point and clear, you should first
think about what you want to say.
blurt out what comes to your mind.
write everything down and study it.
All of the above.
In the workplace, it is important to make sure your message
has extra details and information, even if they are not important.
is clear, direct, and concise.
is vague and unclear.
None of the above.
A key component to effective communication in the workplace is
being loud.
talking a lot.
being an active listener.
All of the above.
In order to show you are receiving the message from the speaker, a good listener will use the appropriate body language and/or gestures such as
eye contact.
smiling.
nodding.
All of the above.
One of the most common communication barriers in the workplace
is physical.
are the different languages that are spoken.
are emotions.
None of the above.
If an interaction or issue has upset you at work, it is best to
respond immediately.
wait until you are in control of your emotions before responding.
respond two weeks later by email only.
None of the above.
Select the best terms from above for each sentence. _______________________ are specific items that can distort, destroy, or prevent communication in the workplace.
Communication barriers
Workplace communication
Active listening
Clarifying-seeking
Select the best terms from above for each sentence. _______________________ means the transmitting of information between one person to another person or group.
Workplace communication
Communication barriers
Clarifying-seeking
Active listening
Select the best terms from above for each sentence. _______________________ is giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening.
Active listening
Workplace communication
Clarifying-seeking
Communication barriers
Select the best terms from above for each sentence. _______________________ involves checking with the speaker on what he or she meant and resolving any confusion.
Clarifying-seeking
Workplace communication
Communication barriers
Active listening
In the workplace, you will most likely need to be able to effectively communicate with your co-workers, vendors, and customers.
True
False
Good communication leads to conflicts, low morale, frustration, misunderstandings, and productivity problems.
True
False
Communication is not a learned skill.
True
False
A common mistake people make when someone else is talking they tend to only be thinking about what they want to say when it’s their turn to talk again and are not listening.
True
False
For effective communication to occur, you can’t be afraid to admit you didn’t understand someone.
True
False
Good communication at work means saying everything on your mind and doing most of the talking.
True
False
Emotions such as anger, fear, or resentment can easily distort or destroy a message.
True
False
