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WorksheetsQTM L5
Total questions: 15
Worksheet time: 8mins
What is the primary focus of staffing in the tourism industry?
Reducing the number of employees
Focusing solely on employee benefits
Prioritizing staffing for operations
Hiring the cheapest employees
What is the first step in staffing tourism and hospitality businesses?
Recruit a pool of candidates
Make the new hire feel welcome
Study the job
Select the best candidate
Which type of candidates are referred to as 'internal candidates'?
Candidates from other companies
Candidates from different industries
Candidates with no experience
Candidates working within the same organization
What is the purpose of conducting a job analysis?
To identify job specifications and required competencies
To analyze the organization's financial status
To determine employee salaries
To evaluate employee performance
What characteristic is essential for service personnel in the tourism industry?
Ability to work alone
Experience in management
Enthusiasm
Technical skills
What does onboarding involve?
Orienting new employees about their job and organizational culture
Conducting performance reviews
Training employees on new software
Firing underperforming employees
What is the main reason for high turnover in the tourism industry?
Lack of job opportunities
High salaries
Pleasant working conditions
Unpleasant working conditions and undesirable hours
What type of training is conducted by external organizations?
External training
On-the-job training
DIY training
Internal training
Which type of training focuses on enhancing existing skills?
Cross-skilling
Career progression training
Upskilling
Reskilling
What is an intrinsic reward?
A sense of job satisfaction
A cash bonus
A promotion
A salary increase
What is the role of empowerment in the workplace?
To assign decision-making responsibility to employees
To limit employee decision-making
To increase management control
To reduce employee training
Which of the following is NOT a type of employee need?
Survival needs
Social needs
Recognition needs
Financial needs
What is the purpose of motivation in the workplace?
To limit employee creativity
To increase employee turnover
To instill a desire that encourages action
To reduce employee engagement
What is the main focus of career progression training?
To improve employee retention
To provide technical skills training
To help employees evaluate and plan their future
To teach new employees about the company
What is a common method of training in the tourism industry?
Virtual reality training
Classroom lecture
Online courses only
Self-study without guidance
