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WorksheetsKPI Calculation
Total questions: 15
Worksheet time: 11mins
What is KPI
Key Promoter Inline
Key Performance Indicator
Key Performance Indices
Key Performance Index
What are the common KPI’s discussed during briefing
Conversion Rate (CR)
Units Per Transaction (UPT)
Annual Transaction Value (ATV)
Traffic
What is Conversion Rate (CR)
Conversion Rate
Percentage of customers who walked-in the store & converted to a buyer
Percentage of customers who visited the store & walked out with nothing
Percentage of customers who came to the store to make an exhange/return
How do you calculate Conversion Rate (CR)
(Total Traffic/Total Bill) x 100%
(Total Bill/Target) x 100%
(Total Bill/Total Traffic) x 100%
(Total Traffic/100%) x Total Bill
What is Units per Transaction (UPT)
Average number of items bought in a single receipt
Number of receipts printed
Numbers of sensors removed
Average numbers of item returned/exchanged in a single receipt
How do you calculate Units Per Transaction (UPT)
Total items sold/Total Traffic
Total Traffic/Total items sold
Total items sold/Total Bill
What is ATV
Annual Traffic Value
Annual Transaction Value
Average Transaction Value
Average Transaction Void
How do you calculate ATV
Total Sale/Total Bill
(Total Sale/Total Bill) x 100%
Total Bill/Total Sale
(Total Sale/Total Traffic) x 100%
What is Traffic
Jalan Raya
Numbers of people lining up at cashier
Number of customers served
Numbers of customers walk-in
How do you increase store’s UPT & ATV
Cross-selling
Stare & stand behind customer hoping he/she buys Adizero Strung
Upselling
Explain Features & Benefits and use own/others experience using the product
How do you increase Conversion Rate (CR)
Applying Connect, Engage & Inspire (CEI)
Offering help & explainations or let customer try-on the products
Force customer to buy
Giving false information to customers to make aure they buy the product
Why is KPI important?
So that we can keep track of store’s monthly target
To strategise store’s daily target
To know customers name
Why staffs should know KPI calculation
To know store’s current achievement
To strategise selling technique
To eliminate “hutang”
To have own’s personal sale target
Why do we must hit monthly KPI
To achieve commission
To give store a good reputation
To eliminate boringness on selling floor
To make sure store have its own purpose as an Adidas store
How can we have achieve overall KPI
Cross-selling & upselling
Applying Connect, Engage & Inspire accordingly & thoroughly
Approach every customers
