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Worksheets7 Steps of sales pitching.
Total questions: 24
Worksheet time: 13mins
Why should you demonstrate how to use the product for your customer?
What's the BEST way to handle objections?
Acknowledge the Objection.
Why is it important to know all 7 Steps of selling?
A customer is interested in buying his first MP3 player. Technically, the customer knows very little about MP3 players but has already made up his mind on which player he wants. As a sales associate, you should do which of the following?
Ask additional questions to confirm that the MP3 player will meet the customer's needs.
Sell the customer the player he wants and move on to the next customers.
Suggest to the customer that you know more about MP3 players than he does, and recommend a player.
Ask a co-worker to validate your opinion of MP3 players to convince the customer your choice is best.
How can you create relationships to get repeat customers?
Sujata has been presented with the product presentation on one of the product Sanchay plus by Ajay. Sujata is still having some concerns whether she should go ahead or not. What should Ajay do to convince her. Choose the right option
Ajay should connect Sujata with his manager to convience her
Ajay should provide Sujata with the one pager and brochure of the product so that she can go through the benefit of the product
Ajay should use the product benefits to discuss the value in investing in this product
Why should you research your product before the pitch?
You should research your product to understand its features and benefits, enabling a more effective and professional pitch.
What are the three common approach methods?
All of the above
Product approach
Question approach
Premium approach
What's important to maintain while doing a sells pitch?
Use complex words.
Being able to apply your product’s benefits and services to your customer’s needs is an example of which of the following?
Being a natural salesperson
Being a successful salesperson
Possessing a great deal of product knowledge
Possessing great quantities of patience
Sujata has been presented with the product presentation on one of the product Sanchay plus by Ajay. Sujata is still having some concerns whether she should go ahead or not. What should Ajay do to convince her. Choose the right option
Ajay should connect Sujata with his manager to convience her
Ajay should provide Sujata with the one pager and brochure of the product so that she can go through the benefit of the product
Ajay should use the product benefits to discuss the value in investing in this product
What is a Measurable goal that a seller is expected to hit in a specific period of time?
(a)
What is the main objective of the 'closing' stage in the sales process?
To gather customer feedback
To finalise the sale
To introduce the product
To follow up with the customer
Which of the following is a common sales technique used to build rapport with a potential customer?
Cold calling
Active listening
Hard selling
Upselling
What does the term 'cross-selling' mean in sales?
Selling additional products that complement the original purchase
Selling a more expensive version of the product
Offering a discount on the original product
Providing free samples
Which term describes mentioning additional or related merchandise to the customer after they have decided to purchase an item?
closing the sale
determining needs
suggestion selling
relationship building
Why is timing so important when attempting to close the sale?
Timing is important because it plays a vital role in closing deals and reaching sales quotas.
What is prospect?
As a sales associate, your goal is to:
Keep the returns to a minimum
Keep the customer coming back
Decide who's right or wrong
Increase sales for your store
What is the merging of a database information technology with customer service to analyze customers, respond individually to their needs and build and maintain lasting relationships?
Customer Relationship Management
Customer Service
Service Feature
Service Quality
This level of customer service focuses on establishing a relationship with the customer to develop customer loyalty.
Full Service
Medium Service
No Service
Self Service
What is a good closing technique for the sales pitch?
Why should you be persistent in a sales pitch?
The closing technique considered the simplest and most natural of closes is the _________.
a. summary
b. direct
c. choice
d. closing on minor points
