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QTKD-UNIT 6 & UNIT 7

Total questions: 26

Worksheet time: 9mins

Name
Class
Date
1.

___ is the willingness to make efforts to achieve certain goals.

a)

Hygiene

b)

Motivation

c)

Satisfaction

d)

Dissatisfaction

2.

The need for friendship is categorized as a ___ need by A. Maslow.

a)

self-actualization

b)

social

c)

esteem

d)

physiological

3.

The need for food and drinks is classified as a ___ need by A. Maslow.

a)

self-actualization

b)

social

c)

esteem

d)

physiological

4.

___ is the connection between employers and employees, managers and workers, management and unions.

a)

Job nature

b)

Supervision

c)

Labor relation

d)

Working condition

5.

Job ___ are advantages that come with a job, apart from wages or salary.

a)

surplus

b)

profit

c)

benefits

d)

expenditure

6.

According to the theory of two factors by E. Herzberg, supervision, interpersonal relations, working conditions, and salary are characterized as:

a)

Motivating factors

b)

Esteem factors

c)

Achievement factors

d)

Hygiene factors

7.

The correct order of Maslow's Hierarchy of Needs, from bottom to top is ______.

a)

Physiological, Social, Security, Esteem, Self-actualization

b)

Security, Esteem, Physiological, Self-actualization

c)

Physiological, Security, Social, Esteem, Self-actualization

d)

Physiological, Social, Security, Esteem, Self-actualization

8.

___ belong to physiological needs by A. Maslow.

a)

Needs of a true friend

b)

Needs for personal growth

c)

Needs for warm clothes in winter

d)

Needs to avoid danger

9.

This is the belief that it is human nature to hate work and that people will try to avoid it whenever they can.

a)

Theory X

b)

Theory Y

c)

Theory of Needs

d)

Theory of Two Factors

10.

Low pay for employees belongs to:

a)

esteem needs

b)

motivators

c)

dissatisfiers

d)

societal needs

11.

According to D. McGregor's Theory X, the working relationship is:

a)

directive, authoritative

b)

modern, creative

c)

communicative, open

d)

autonomous, participative

12.

According to the theory of two factors by E. Herzberg, ___ is classified as a hygiene factor.

a)

responsibility

b)

personal growth

c)

company policy

d)

promotion

13.

The ___ is the immediate boss who directly controls his subordinates.

a)

virtual team

b)

internal customer

c)

line manager

d)

facilitator

14.

Each manager is responsible for measuring the ___ of the people who report to him or her in order to find out how efficient he or she is at work.

a)

performance

b)

application

c)

qualifications

d)

salary

15.

A/an ___ is a person who is evaluated on how well they're doing their job.

a)

respondent

b)

appraiser

c)

appraisee

d)

peer

16.

The ___ is/are a group of employees from different geographic regions working together via phones, fax, or video conferences.

a)

internal customers

b)

virtual team

c)

facilitator

d)

team appraiser

17.

The act of giving someone more control or decision-making is_____

a)

empowerment

b)

mentoring

c)

on-going training

d)

360-degree feedback

18.

___ is a process of evaluating your own progress or achievement.

a)

Self-assessment

b)

Buddy-system

c)

Work-shadowing

d)

Employee empowerment

19.

In the ______, managers and others in senior positions are appraised by those who work under them.

a)

peer appraisal

b)

team appraisal

c)

upward feedback

d)

self-assessment

20.

A/an ___ is the instruction in which an employee may get by taking some days off work to study without any loss of pay.

a)

self-study program

b)

induction program

c)

mentoring program

d)

day-release course

21.

___ is a method of studying via the Internet through electronic media.

a)

Coaching

b)

E-learning

c)

Mentoring

d)

Induction training

22.

___ is the instruction employees receive at the site away from the actual work environment.

a)

Off-the-job training

b)

On-the-job training

c)

On-going training

d)

Training evaluation

23.

The induction training is intended for ____ of the company.

a)

senior managers

b)

new hires

c)

HR staff

d)

HR directors

24.

The main difference between 'on-the-job training' and 'off-the-job' training is ___.

a)

the time when the training takes place: the morning or evening session

b)

the content of the training: health or safety training

c)

the place where the training takes place: on-site or off-site training

d)

the different instructors: male or female trainers

25.

In the 360-degree feedback, ______ evaluates an individual employee's performance.

a)

his line manager

b)

his colleagues who are not in his team

c)

the other members in his team

d)

All are correct

26.

In self-assessment, an individual employee has to assess _____.

a)

his line manager's performance

b)

his peers' performance

c)

his own performance

d)

his internal customers' debts