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WorksheetsDigital Process Mapping
Total questions: 20
Worksheet time: 10mins
The above statement refers to?
This describes the sequential flow of activities which can be aligned to different stakeholder perspectives
Process Modelling
Business Process Modeling Notation
Flowchart
Process
Mapping is best done with a cross-functional group of people who do the work. Include the customer and supplier where possible
True
False
Process maps are used to
Graphically display and define the process
Evaluate tasks for value add, necessity, and waste
Show where problems are occurring
Show how long steps take
SIPOC stands for Supplier, Input, _______________, Output, Customer
Process
People
Project
A SIPOC is the simplest map and should be done first
True
False
(a) is represented by a circle and denotes something that is occurring.
Which of the following is/are the reason(s) of Creating “To Be” Processes?
To maximise the efficiency of the business process
To determine the order of the necessary activities
To assign management to supervise each step of the process
All of the above
Which of the following divides the chart into lanes, each representing a person, group, or sub process?
Icon
Arrow
Parallel Line
Event
Which of the following is the Phase 2 of changing processes?
Preparing for Change
Managing Change
Reinforcing Change
None of the above
If you are going to implement a new ERP it is a good time to take a critical look at your business processes because....
otherwise An ERP system will only help you be more efficient at doing things poorly
ERP systems come with standardized processes
Everyone in the organization needs to be trained on all the processes
None of the above
SMART GOALS ARE
Specific, Measurable, Available, Relevant and Timely
Specific, Measurable, Attainable, Relevant and True
Special, Measurable, Attainable, Relevant and Timely
Specific, Measurable, Attainable, Relevant and Timely
An ERP System can be hosted
In the cloud
on Premise
a combination of in the cloud and on premise
All of the above
Which of the following is a benefit of process mapping?
Increases complexity
Identifies bottlenecks
Reduces transparency
Decreases efficiency
Which shape in a process flowchart typically represents the start or end of a process?
Rectangle
Oval
Diamond
Arrow
